PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
WalMart

Toys R Us and WalMart Overview

Total reviews 401 9417
Company responses 0 1
Issues resolved 2 84

Toys R Us and WalMart Consumer Ratings

Rank
46 out of 278 in Kids' Stores category
64 out of 333 in Supermarkets and Malls category
Customer service
51 in category
59 in category
Website
37 in category
50 in category
Discounts and Special Offers
36 in category
48 in category
Exchange, Refund and Cancellation Policy
32 in category
43 in category

Toys R Us and WalMart Rating Details

Customer service
1.2 (131 reviews)
1.6 (3100 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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Upon approaching the customer service office the Walmart associate was assisting a customer. Therefore, I complied with the CDC guidelines and maintained the required six feet. After the associate completed the transaction I moved forward and specially stated clearly that "I wanted to purchase two...

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Website
2.1 (93 reviews)
2.4 (2712 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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...I checked on the website and the app today and it said it wouldn't be available until TUESDAY. I needed it today. I called customer service...

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Discounts and Special Offers
1.9 (93 reviews)
2.4 (2434 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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Walmart offers store inventory checker which is suppose to provide customer with ability to see if specific Walmart has your desired item in stock thereby not waste time going to store when item is out of stock. Walmart does not maintain accurate nor honest inventories. They manipulate prices,...

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Exchange, Refund and Cancellation Policy
1.6 (87 reviews)
2.3 (2541 reviews)
Reviewer's quote

I was called (800-967-6500) by a woman who guaranteed that my shipment would be cancelled and that a refund would be issued to my PayPal account. 24 hours later, the package is still scheduled to be shipped to my friend's address. I called to speak with customer service and was told by a supervisor...

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...this is a corporate policy nationwide. INSANE!..

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Toys R Us and WalMart Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Customer service
  • Service
  • Management

Toys R Us and WalMart Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Toys R Us and WalMart Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Toys R Us and WalMart Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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1

I am a disabled veteran of the Vietnam Era with diagnosed PTSD and a comprised immune system. On 09/26/2020 I shopped...

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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1

got in line @1:20 to buy insulin, had 1 person in front and one at the counter. Pharmacist comes out at 1:30 sorry...

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Toys R Us and WalMart Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Walmart Customer Care (839 reviews)
  • Walmart Manager (547 reviews)
  • Walmart Cashier (434 reviews)