PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trend Times Toys and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trend Times Toys
Toys R Us

Trend Times Toys and Toys R Us Overview

Total reviews
172
401
Company responses
0
0
Issues resolved
0
2

Toys R Us was first mentioned on PissedConsumer on Nov 21, 2007 and since then this brand received 401 reviews. It is 229 reviews more than Trend Times Toys received since Dec 18, 2007.

Trend Times Toys and Toys R Us Consumer Ratings

Rank
63 out of 313 in Kids' Stores category
42 out of 313 in Kids' Stores category
Customer service
48 in category
42 in category
Website
38 in category
37 in category
Price Affordability
55 in category
36 in category

According to consumer ratings and reviews, Toys R Us ranks 21 points higher in the Kids' Stores category than Trend Times Toys. People gave Trend Times Toys 1.1 stars for Customer service criterion in Kids' Stores category and it is 43 points higher than the worst rated brand in this category. At the same time, Toys R Us was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Toys R Us has a higher rating than Trend Times Toys. Regarding Price Affordability criterion, consumers gave Trend Times Toys 1.8 stars and it is 59% worse than other in category. Toys R Us however was rated 2.3 stars and it is 60% greater than other in category.

Trend Times Toys and Toys R Us Rating Details

Customer service
1.1 (28 reviews)
1.2 (131 reviews)
Reviewer's quote

...Like just because you have created what looks to be an awesome product, does not mean you can treat people with disrespect and act like you’re too good to give good customer service, or even if you have tons of people buying from you, not care if you do..

Berma

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K
Website
2 (24 reviews)
2.1 (93 reviews)
Reviewer's quote

...but I wanted a particular toy that I could not find on Amazon, so I took the bait on their website. I ordered on 6/14 and by 6/20 still not even showing as reaching any FedEx facility. I call only to be told email us...

Peyten

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

PissedConsumer1156300
Price Affordability
1.8 (21 reviews)
2.3 (87 reviews)
Reviewer's quote

...I then tried to contact TrendTimes for a price match and was told " It is company policy not to price match" It is my policy not to be screwed so I will send it back and get a refund. Unfortunately this will ruin my childs holiday. I will never shop with TrendTimes again they lost me for ever...

Ihor

The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

PissedConsumer1157001

Trend Times Toys and Toys R Us Pros and Cons

Pros
  • Product i was suppose to receive
  • Price
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Customer service
  • False advertising of product
  • Rudeness
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Trend Times Toys and Toys R Us Most Positive Reviews

Top rated reviews
5

I was very impressed how Trend Times handled my order! It arrived a day late due to weather and carrier delay but after...

4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

Trend Times Toys and Toys R Us Most Critical Reviews

Lowest rated reviews
1

They have a video and a pic of a product that is not the product they are selling. Now they are saying/forcing me to buy...

1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

Trend Times Toys and Toys R Us Latest Reviews

Recent published reviews

I ordered a Jeep for my grandson and received the wrong item. Tried calling multiple times and they insisted it was...

Read all 172 reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

Trend Times Toys and Toys R Us Products and Services

Most reviewed product and services
  • Trend Times Toys Customer Care (20 reviews)
  • Trend Times Toys Shipping Service (7 reviews)
  • Trend Times Toys Rc Car (1 review)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)