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Toys R Us
Trend Times Toys

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Toys R Us

Toys R Us

1.8
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 401 TOTAL REVIEWS
Rank
41 out of 366
in Kids' Stores category
Rating Details
Customer service
Website
Discounts and Special Offers
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    2
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    01:09
  • ISSUES RESOLVED
    0%
Top Products and Services
2.1
68 reviews
2.4
36 reviews
1.9
33 reviews
Trend Times Toys

Trend Times Toys

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 172 TOTAL REVIEWS
Rank
59 out of 366
in Kids' Stores category
Rating Details
Customer service
Website
Discounts and Special Offers
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    64%
  • AVG CALL DURATION
    02:08
  • ISSUES RESOLVED
    0%
Top Products and Services
2.8
20 reviews
1
7 reviews

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Anonymous
#1550262

Toys R Us has a physical store with real people which makes it easier to handle any problems, I have actually had to exchange things at Toys R Us and didn't have issues doing that. Trend Times Toys will not return your money at all, his words were "I can't do that ".

After numerous unanswered calls, emails that tell me my item is being shipped to me and waiting 48 days, I decided to call the sales number and act like I was going to place an order, I asked how long would it take to ship something to my address, I was told one week for ground shipping and 1 or 2 days for faster shipping.

I said could you please tell me why I have been waiting 48 days, the man was very rude, but, I received my package 2 days later. If you choose to check on a previous order, they will never pick up the phone

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