PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Trend Times Toys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
Trend Times Toys

Toys R Us and Trend Times Toys Overview

Total reviews
401
179
Company responses
0
0
Issues resolved
2
0

Toys R Us and Trend Times Toys Consumer Ratings

Rank
43 out of 275 in Kids' Stores category
65 out of 275 in Kids' Stores category
Customer service
49 in category
55 in category
Discounts and Special Offers
35 in category
46 in category
Website
38 in category
46 in category
Exchange, Refund and Cancellation Policy
34 in category
50 in category

Toys R Us and Trend Times Toys Rating Details

Customer service
1.2 (131 reviews)
1.1 (31 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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You can not get ahold of customer service. And I had one person call me and he was very rude to me. Still have not called me...

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Discounts and Special Offers
1.9 (93 reviews)
1.7 (20 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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...as of now the last thing that I have been told is that "nothing she offers me is good enough..

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Website
2.1 (93 reviews)
1.9 (27 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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(Btw right after I left a negative review on another website, they called to say they will not be able to send me anything to my address, which right now is totally fine) First off i would like to say that this company is very rude, if I could rate them zero stars, I would. It started off awesome,...

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Exchange, Refund and Cancellation Policy
1.6 (87 reviews)
1.2 (19 reviews)
Reviewer's quote

I was called (800-967-6500) by a woman who guaranteed that my shipment would be cancelled and that a refund would be issued to my PayPal account. 24 hours later, the package is still scheduled to be shipped to my friend's address. I called to speak with customer service and was told by a supervisor...

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...I emailed to cancel and asked for a full refund to my credit card. I have yet to get a response..

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Toys R Us and Trend Times Toys Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Product i was suppose to receive
  • Price
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Customer service
  • False advertising of product
  • Rudeness

Toys R Us and Trend Times Toys Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

I was very impressed how Trend Times handled my order! It arrived a day late due to weather and carrier delay but after...

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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3.4

My name is melanie. I bought my son a bmw x6. I bought this ride on 12/22/2015. I had problems with the company because...

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Toys R Us and Trend Times Toys Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

They have a video and a pic of a product that is not the product they are selling. Now they are saying/forcing me to buy...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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1

DO NOT buy from this company. The toys are junk and don't work past a few hours. Save some money and purchase from...

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Toys R Us and Trend Times Toys Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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No votes

The car I bought has never held power, so it can never me ridden.

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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1

Purchased a ride on RC car for grandsons. Six months later it just quit. Still under warranty. Tried to contact company...

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Toys R Us and Trend Times Toys Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Trend Times Toys Customer Care (20 reviews)
  • Trend Times Toys Shipping Service (8 reviews)
  • Trend Times Toys Rc Car (1 review)