PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tours4Fun and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tours4Fun
Viator

Tours4Fun and Viator Overview

Total reviews
41
764
Company responses
0
68
Issues resolved
0
16

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 764 reviews. It is 723 reviews more than Tours4Fun received since Jun 15, 2011.

Tours4Fun and Viator Consumer Ratings

Rank
89 out of 668 in Travel Agencies category
71 out of 668 in Travel Agencies category
Product or Service Quality
69 in category
64 in category
Staff
76 in category
65 in category
Customer service
57 in category
72 in category

According to consumer ratings and reviews, Viator ranks 18 points higher in the Travel Agencies category than Tours4Fun. People gave Tours4Fun 1.5 stars for Product or Service Quality criterion in Travel Agencies category and it is 152 points higher than the worst rated brand in this category. At the same time, Viator was rated 1.7 stars for Product or Service Quality criterion in this category and it is 157 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Viator has a higher rating than Tours4Fun. Regarding Customer service criterion, consumers gave Tours4Fun 1.7 stars and it is 74% greater than other in category. Viator however was rated 1.5 stars and it is 67% greater than other in category.

Tours4Fun and Viator Rating Details

Product or Service Quality
1.5 (19 reviews)
1.7 (297 reviews)
Reviewer's quote

Easy and great customer service..

Leandro

Hotel approved a refund due to bad service and terrible experience and already refunded Viator but they are not responding to their emails or calls in order to process the refund to me..

Carmon
Staff
1.5 (19 reviews)
1.7 (299 reviews)
Reviewer's quote

Beware!They sell tours not exist!!!!I came to Las Vegas to stay at our friend’s house for our vacation for a week. We decided to leave there early and drive up to Antelope canyon for last couple of days of our vacation since Tours4Fun still had available tours on the day even though other companies...

PissedConsumer1747237

Staff tried very hard, Ranger so lovely, tried very hard to be enthusiastic, really embarrassing. In UK we might see a hundred puffins and otters in abundance, really bad- MISOLD The only thing we saw was people sighing,sleeping and being sick - terrible value for money, really disappointing. The...

Andrew R
Customer service
1.7 (18 reviews)
1.5 (347 reviews)
Reviewer's quote

The customer service is really good, helpful and replies so quickly. We made the “2-Day National Parks Nature's Beauty Tour: Grand Canyon South Rim, Antelope Canyon and Lake Powell” Tour. Despite the tour is awesome we could do more things like visiting Navajo shops or several nice towns during the...

carlos c

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

PissedConsumer1695441

Tours4Fun and Viator Pros and Cons

Pros
  • Please sir
  • Nature
  • Lots of variety
  • Easy to book
  • Ease of purchase
  • Viator is totally unreliable
Cons
  • Unfriendly
  • Too rigid
  • Too expensive
  • Customer service
  • Lack of service
  • Customer care

Tours4Fun and Viator Most Positive Reviews

Top rated reviews
5

I booked the trip wrongly without my wife travelling. This is very dangerous mistake !!
Your executive helped me a lot to...

5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

Tours4Fun and Viator Most Critical Reviews

Lowest rated reviews
1

tours4fun took our money and credit information thru internet and email. We corresponded via email and they sent...

1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

Tours4Fun and Viator Latest Reviews

Recent published reviews
1

Beware!
They sell tours not exist!!!!
I came to Las Vegas to stay at our friend’s house for our vacation for a week. We de...

Read all 41 reviews

I lost my credit card and had to replace with new card. So you need new number to charge my excursion to Holbox.

Read all 764 reviews

Tours4Fun and Viator Products and Services

Most reviewed product and services
  • Tours4fun Customer Care (7 reviews)
  • Tours4fun Tour Booking (4 reviews)
  • Tours4Fun Tour Guide (3 reviews)
  • Viator Tour Booking (205 reviews)
  • Viator Customer Care (116 reviews)
  • Viator Tour (71 reviews)