PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tours4Fun and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tours4Fun
Viator

Tours4Fun and Viator Overview

Total reviews
40
741
Company responses
0
68
Issues resolved
0
15

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 741 reviews. It is 701 reviews more than Tours4Fun received since Jun 15, 2011.

Tours4Fun and Viator Consumer Ratings

Rank
89 out of 693 in Travel Agencies category
69 out of 693 in Travel Agencies category
Product or Service Quality
68 in category
62 in category
Staff
73 in category
64 in category
Customer service
56 in category
72 in category

According to consumer ratings and reviews, Viator ranks 20 points higher in the Travel Agencies category than Tours4Fun. People gave Tours4Fun 1.6 stars for Product or Service Quality criterion in Travel Agencies category and it is 149 points higher than the worst rated brand in this category. At the same time, Viator was rated 1.7 stars for Product or Service Quality criterion in this category and it is 155 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Viator has a higher rating than Tours4Fun. Regarding Customer service criterion, consumers gave Tours4Fun 1.7 stars and it is 74% greater than other in category. Viator however was rated 1.5 stars and it is 67% greater than other in category.

Tours4Fun and Viator Rating Details

Product or Service Quality
1.6 (18 reviews)
1.7 (289 reviews)
Reviewer's quote

I have been in contact with customer care by phone and 6 times by email at Tours4fun. I was wanting to book a couple of tours ,Paris and London and use some points toward my tours ,points and cash , I have a new email address so I logged into my old account and tried to update my details,it...

Chris S

...I of course demanded a refund since they could not provide product, and offered the refund via email. They then proceeded to ignore me. So I disputed it via Paypal which I purchased through...

PissedConsumer1708220
Staff
1.6 (18 reviews)
1.7 (293 reviews)
Reviewer's quote

We had an awesome travel experience with them in 2016 for our 7 day tour through Canada. But in 2018 when we did a 10 day tour from Las Vegas to California, the tour was TERRIBLE. The bus got into a tiny scrape and after that was resolved the bus broke down and we waited for 6 hours before another...

PissedConsumer1641970

Staff tried very hard, Ranger so lovely, tried very hard to be enthusiastic, really embarrassing. In UK we might see a hundred puffins and otters in abundance, really bad- MISOLD The only thing we saw was people sighing,sleeping and being sick - terrible value for money, really disappointing. The...

Andrew R
Customer service
1.7 (18 reviews)
1.5 (340 reviews)
Reviewer's quote

Easy and great customer service..

Leandro

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

PissedConsumer1695441

Tours4Fun and Viator Pros and Cons

Pros
  • Please sir
  • Nature
  • Lots of variety
  • Easy to book
  • Viator is totally unreliable
  • Good tours
Cons
  • Unfriendly
  • Too rigid
  • Too expensive
  • Customer service
  • Lack of service
  • Customer care

Tours4Fun and Viator Most Positive Reviews

Top rated reviews
5

I booked the trip wrongly without my wife travelling. This is very dangerous mistake !!
Your executive helped me a lot to...

5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

Tours4Fun and Viator Most Critical Reviews

Lowest rated reviews
1

tours4fun took our money and credit information thru internet and email. We corresponded via email and they sent...

1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

Tours4Fun and Viator Latest Reviews

Recent published reviews

Sar main Apna Paisa transfer redeem kiya tha lekin aap 3 din ho chuka hai abhi tak mera Paisa Nahin Aaya please mera...

Read all 40 reviews
1

We booked this trip looking forward to seeing this remarkable place. The day before the tour was scheduled we received...

Read all 741 reviews

Tours4Fun and Viator Products and Services

Most reviewed product and services
  • Tours4fun Customer Care (7 reviews)
  • Tours4fun Tour Booking (4 reviews)
  • Tours4Fun Tour Guide (3 reviews)
  • Viator Tour Booking (203 reviews)
  • Viator Customer Care (115 reviews)
  • Viator Tour (70 reviews)