PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Total Wireless

Verizon and Total Wireless Overview

Total reviews 2805 802
Company responses 0 0
Issues resolved 20 4

Verizon and Total Wireless Consumer Ratings

Rank
247 out of 1450 in Telecommunications category
167 out of 1450 in Telecommunications category
Customer service
221 in category
183 in category
Product or Service Quality
148 in category
140 in category
Billing Practices
192 in category
86 in category
Website
210 in category
189 in category

Verizon and Total Wireless Rating Details

Customer service
1.3 (694 reviews)
1.4 (469 reviews)
Reviewer's quote

Verizon customer service has never been worse. Takes hours to reach a human. Online assistance is confusing and impossible to use...

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...not go into things that the manager said, but I will say that I did respond to Total Wireless with a complaint and I truly hope that they will train their customer service representatives and managers to be honest and treat their customers fairly. This would not have been an issue if it had been handled properly...

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Product or Service Quality
1.8 (605 reviews)
1.9 (418 reviews)
Reviewer's quote

Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching a investigation, I was informally made known that they denied my request for refund. God forbid a multi gazillion dollar company is out 128...

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I've been hung up on about 7 times by costumer service, lied to at least three and denied any reasonable remedy for a defective phone they sold me. Huge mistake signing up with them and a bigger mistake trying to repeal with their costumer service, they are masters of the run around. This company...

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Billing Practices
1.5 (586 reviews)
2.1 (410 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...He was at a dead end, and sent me to the billing department. The man in billing hung up on me after I asked to see a manager..

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Website
1.8 (562 reviews)
1.9 (425 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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...Used the method in the website. No deal. I can't stand this company...

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Verizon and Total Wireless Pros and Cons

Pros
  • Internet
  • Customer service
  • Nada
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Verizon and Total Wireless Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Verizon and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Verizon and Total Wireless Latest Reviews

Recent published reviews
2.8

Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching...

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1

I've been hung up on about 7 times by costumer service, lied to at least three and denied any reasonable remedy for a...

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1.9

Verizon's new "Guide Format" is so inferior. First, you can hardly read the darned thing. There is NO date on the...

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No votes

I called, said having trouble.
they responded do you have another phone we can call you back on?
I said yes, they said tha...

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Verizon and Total Wireless Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)