PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Total Wireless

Verizon and Total Wireless Overview

Total reviews 2846 822
Company responses 0 0
Issues resolved 20 4

Verizon and Total Wireless Consumer Ratings

Rank
255 out of 1429 in Telecommunications category
165 out of 1429 in Telecommunications category
Customer service
245 in category
204 in category
Product or Service Quality
162 in category
151 in category
Billing Practices
221 in category
88 in category
Website
219 in category
195 in category

Verizon and Total Wireless Rating Details

Customer service
1.3 (718 reviews)
1.4 (477 reviews)
Reviewer's quote

...they have lost their collective minds over there! what a crap customer service company..

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Lousy customer service. Exploitive company..

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Product or Service Quality
1.8 (623 reviews)
1.9 (428 reviews)
Reviewer's quote

Have been a Verizon cellphone member for years and the internet service is TERRIBLE! The fees are going up AND there is still no upgrade of Verizon Fios in my area (in fact it won't be happening until 2022). Seriously considering switching to Spectrum where at least the service works most of the...

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...Now I have no coverage or reception because the sim card won't activate for service..

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Billing Practices
1.5 (604 reviews)
2.1 (417 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...He was at a dead end, and sent me to the billing department. The man in billing hung up on me after I asked to see a manager..

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Website
1.8 (582 reviews)
1.9 (435 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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Verizon and Total Wireless Pros and Cons

Pros
  • Internet
  • Customer service
  • Coverage area
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support

Verizon and Total Wireless Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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Verizon and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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Verizon and Total Wireless Latest Reviews

Recent published reviews
1.2

Trade in credit of $550.00 per phone impossible to receive. Instant credit of $150.00 issued at $5.00 per month per...

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1

Bought Total Wireless for their advertised coverage and reception. Now I have no coverage or reception because the sim...

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1.7

I just spent over 8 hours on the phone with them this week, to add a line and change my phone. 8 HOURS!
my wife had to ta...

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3.2

I had called total wireless on 3 different occasions all in one night.. two of the representatives hung up on me.....

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Verizon and Total Wireless Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)