PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Total Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Total Wireless

Verizon and Total Wireless Overview

Total reviews
2594
701
Company responses
0
0
Issues resolved
17
4

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2594 reviews. It is 1893 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Verizon customer support team and Total Wireless customer service.

Verizon and Total Wireless Consumer Ratings

Rank
218 out of 1908 in Telecommunications category
121 out of 1908 in Telecommunications category
Customer service
235 in category
170 in category
Product or Service Quality
135 in category
123 in category
Billing Practices
184 in category
75 in category

According to consumer ratings and reviews, Total Wireless ranks 97 points higher in the Telecommunications category than Verizon. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 336 points higher than the worst rated brand in this category. At the same time, Total Wireless was rated 1.4 stars for Customer service criterion in this category and it is 401 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Total Wireless has a higher rating than Total Wireless. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 68% greater than other in category. Total Wireless however was rated 2.1 stars and it is 87% greater than other in category.

Verizon and Total Wireless Rating Details

Customer service
1.3 (594 reviews)
1.4 (414 reviews)
Reviewer's quote

Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I...

PissedConsumer1760420

That is the sorriest and poorest customer service I have ever dealt with and is not fair to us. How would you like to order a $450 phone that you have no idea when it will arrive and cant be told when! I would have never placed an order if it was on backorder, I wouldn't have been able to anyways....

Dalin
Product or Service Quality
1.9 (516 reviews)
1.9 (376 reviews)
Reviewer's quote

...Worst customer service I ever experienced..

PissedConsumer1762066

I had service with total wireless over a yr. I also added my boyfriend on the acct. , and he provided his own phone...

Susan A
Billing Practices
1.5 (514 reviews)
2.1 (363 reviews)
Reviewer's quote

...They will not address unjust billing practices and are EXTREMELY structured for avoidance of customer service and avoidance of conflict resolution. They have charged $244 for unsolicited prompting to download an upgraded Android operating system..

Kareli

...? Very soon ( like before next billing) bundle my three phones with a different co, and will "NEVER, USE T-WIRELESS again...

PissedConsumer1672741

Verizon and Total Wireless Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
  • Price
  • Potential to save lots on cell bill
  • Coverage
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Customer service
  • Incompetent tech support
  • Loss of money

Verizon and Total Wireless Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

Verizon and Total Wireless Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

Verizon and Total Wireless Latest Reviews

Recent published reviews
2

I have called support many times lately regrading a problem
with the phone, no one has the correct answer, just always a...

Read all 2594 reviews
1

Avoid Total Wireless and Mississippi.

Read all 701 reviews

Verizon and Total Wireless Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (158 reviews)
  • Total Wireless Customer Care (138 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)