-
Home
-
Total Wireless vs Verizon
Total Wireless vs Verizon
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Total Wireless and Verizon Overview
Total reviews |
1026
|
3660
|
Company responses |
0 |
0 |
Issues resolved |
6 |
35 |
Total Wireless and Verizon Consumer Ratings
Rank
258
out of 2019 in Telecommunications category
422
out of 2019 in Telecommunications category
Customer service
401
in category
437
in category
Product or Service Quality
269
in category
311
in category
Website
342
in category
378
in category
Price Affordability
114
in category
496
in category
Total Wireless and Verizon Rating Details
Reviewer's quote
Where's the customer service? Automated. Can't find anywhere to change or request to reset pin on website. After create account, login you're stuck with activate phone or add plan...
Read full review
They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...
Read full review
Product or Service Quality
Reviewer's quote
...They are having problems with their service. Took money out of bank account then took money a second time. They said the first payment was lost...
Read full review
Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...
Read full review
Reviewer's quote
Their website says my phone was not compatible. Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation...
Read full review
...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...
Read full review
Reviewer's quote
They could not match the phone price I got from T- Mobile. Even though Total Wireless service rates were cheaper, but considering the total price, I had to switch. I HAD BEEN WITH TOTAL WIRELESS FOR FOUR YEARS AND WAS EXTREMELY PLEASED WITH THEM..
Read full review
...Their bill doesn't tell you what they are charging you for, it just gives you a price and says to pay it. I spent 40 minutes today, and part of my charge is $17 dollars for the insurance, which I never wanted or signed up for. They then keep asking me to jump through hoops to get thee bill right...
Read full review
Total Wireless and Verizon Pros and Cons
Pros
- Price
- Potential to save lots on cell bill
- Great value for the money
- Good coverage
- Internet
- Good cell coverage
Cons
- Customer service
- Incompetent tech support
- Loss of money
- Customer service
- Incompetent customer service
- Poor service
Total Wireless and Verizon Most Positive Reviews
Top rated reviews
phone dropped in lake oast weekend
Read full review
Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...
Read full review
Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.
Read full review
I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,
Are very incompetents, arrogan...
Read full review
Total Wireless and Verizon Most Critical Reviews
Lowest rated reviews
I finally talked to a csr who said it could get a refund for my phone. He said to call them back with the tracking...
Read full review
They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...
Read full review
Bought from Walmart $35 access card and 9 activation kits and extra $10 3g data that never worked. I spoke with...
Read full review
I got a jetpack. Returned it within the required time. Verizon account people kept the account alive and started a...
Read full review
Total Wireless and Verizon Latest Reviews
Recent published reviews
My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my p...
Read full review
No votes
Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...
Read full review
No votes
I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****
Read full review
No votes
My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.
Read full review
How would you compare Total Wireless vs Verizon?
Total Wireless has NO customer service. They would be better off to advertise that way.
Product or Service Quality
I didn't have any issues with the cell service until I lost my phone.
They could not manage to activate another phone and refused to release my phone number.
I have something else to compare
Cell coverage is about the same. The main issue is if you have a problem TW is ab"Total Worthless" Nightmare.
I switched to Total Wireless because it has the same coverage and is significantly cheaper. Worst decision ever.
Their customer service is rude, nearly impossible to understand over the phone, and they constantly demean you as a human being. Don't treat your customers like that if you want them to keep paying you.
I definitely would not recommend Total Wireless to anyone. Ever.
It took Total Wireless 4days to tell me tat I needed to go back to Verizon for them to bring my phone number over. I have to pay the reactivation fee with Verizon to not get any service from them because Total Wireless can't do their job right?
I think I'm switching to Verizon and staying there.
5 stars for Verizon, 0 for Total Wireless. Would NOT recommend