PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon

Total Wireless and Verizon Overview

Total reviews 1026 3660
Company responses 0 0
Issues resolved 6 35

Total Wireless and Verizon Consumer Ratings

Rank
258 out of 2019 in Telecommunications category
422 out of 2019 in Telecommunications category
Customer service
401 in category
437 in category
Product or Service Quality
269 in category
311 in category
Website
342 in category
378 in category
Price Affordability
114 in category
496 in category

Total Wireless and Verizon Rating Details

Customer service
1.4
(576 reviews)
1.4
(1113 reviews)
Reviewer's quote

Where's the customer service? Automated. Can't find anywhere to change or request to reset pin on website. After create account, login you're stuck with activate phone or add plan...

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Product or Service Quality
1.9
(516 reviews)
1.8
(956 reviews)
Reviewer's quote

...They are having problems with their service. Took money out of bank account then took money a second time. They said the first payment was lost...

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Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Website
1.9
(516 reviews)
1.8
(907 reviews)
Reviewer's quote

Their website says my phone was not compatible. Yet they sell those exact same phones through their company! The customer service reps then stated that my phone WAS compatible, but i needed to call them from another number so they could cancel my service. Yet, I don't even know if their activation...

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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Price Affordability
3.1
(497 reviews)
1.7
(891 reviews)
Reviewer's quote

They could not match the phone price I got from T- Mobile. Even though Total Wireless service rates were cheaper, but considering the total price, I had to switch. I HAD BEEN WITH TOTAL WIRELESS FOR FOUR YEARS AND WAS EXTREMELY PLEASED WITH THEM..

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...Their bill doesn't tell you what they are charging you for, it just gives you a price and says to pay it. I spent 40 minutes today, and part of my charge is $17 dollars for the insurance, which I never wanted or signed up for. They then keep asking me to jump through hoops to get thee bill right...

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Total Wireless and Verizon Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Great value for the money
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Incompetent tech support
  • Loss of money
  • Customer service
  • Incompetent customer service
  • Poor service

Total Wireless and Verizon Most Positive Reviews

Top rated reviews
5

phone dropped in lake oast weekend

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

Had Total Wireless about a year..good deal & good service. No dropped calls. Fast internet.

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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Total Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

I finally talked to a csr who said it could get a refund for my phone. He said to call them back with the tracking...

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1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

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1

Bought from Walmart $35 access card and 9 activation kits and extra $10 3g data that never worked. I spoke with...

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1

I got a jetpack. Returned it within the required time. Verizon account people kept the account alive and started a...

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Total Wireless and Verizon Latest Reviews

Recent published reviews
1

My original complaint was because I did not receive a confirmation email on the purchase of my phone. I did receive my p...

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No votes

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...

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No votes

I paid my total wireless bill last night via on-line service and my cell phone service is still shut off. 807 268 ****

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No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

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