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Total Wireless
Verizon

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Total Wireless

Total Wireless

2.1
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 675 TOTAL REVIEWS
Rank
115 out of 1923
in Telecommunications category
Rating Details
Customer service
Website
Product or Service Quality
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1391
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    04:11
  • ISSUES RESOLVED
    26%
Top Products and Services
2.5
133 reviews
2.2
97 reviews
2.6
57 reviews
Verizon

Verizon

1.7
  • 15 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2542 TOTAL REVIEWS
Rank
209 out of 1923
in Telecommunications category
Rating Details
Customer service
Website
Product or Service Quality
Billing Practices
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    03:41
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
263 reviews
1.7
244 reviews
1.8
157 reviews

How would you compare Total Wireless vs Verizon?

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Anonymous
#1367849

I switched to Total Wireless because it has the same coverage and is significantly cheaper. Worst decision ever.

Their customer service is rude, nearly impossible to understand over the phone, and they constantly demean you as a human being. Don't treat your customers like that if you want them to keep paying you.

I definitely would not recommend Total Wireless to anyone. Ever.

Anonymous
#1367847

It took Total Wireless 4days to tell me tat I needed to go back to Verizon for them to bring my phone number over. I have to pay the reactivation fee with Verizon to not get any service from them because Total Wireless can't do their job right?

I think I'm switching to Verizon and staying there.

5 stars for Verizon, 0 for Total Wireless. Would NOT recommend

Anonymous
#1248118

Totalwireless uses Verizon towers and offer free minutes and five gigs of data fot 35 dollars. You can purchase extra data that roll over 3 gigs for $10.00.

They admited to me that they miss accounted for around 7 gigs but would neither add the unused data rollover nor refund the purchace.

A swindle pure and simple. I was on the phone for over an hour and up the chain of supervisors I was essentially told sorry our error but tough luck you loose.

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