PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon

Total Wireless and Verizon Overview

Total reviews 848 2901
Company responses 0 0
Issues resolved 4 21

Total Wireless and Verizon Consumer Ratings

Rank
171 out of 1642 in Telecommunications category
267 out of 1642 in Telecommunications category
Customer service
209 in category
263 in category
Product or Service Quality
155 in category
167 in category
Website
201 in category
238 in category
Price Affordability
60 in category
324 in category

Total Wireless and Verizon Rating Details

Customer service
1.4 (491 reviews)
1.3 (750 reviews)
Reviewer's quote

...Customer Service is absolutely TERRIBLE. Chat is only able to help with Sales problems from what I can tell (after about six chats..

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...Horrible customer service and product. We were going to switch our entire company cell phones to Verizon but after dealing with this issue that will not happen ever!..

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Product or Service Quality
1.9 (444 reviews)
1.8 (647 reviews)
Reviewer's quote

During my prepaid 30 day month my service was interrupted not once but twice during the month and both times it took dang near two days to get them to fix their problem on their end. This last time when my service was disconnected they told me they would extend my service end date to comp me for...

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com--which the customer service pretorian guard claim they cannot see! Ha! If you can find your bill on their website, which is no gimmee, you'll see it broken down into categories, like Home Phone, Internet, TV, and something called Security, Support and More. Under each category they list what...

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Website
1.9 (444 reviews)
1.8 (611 reviews)
Reviewer's quote

It's not worth the headaches, the website sucks, its constantly glitching and freezes up (on any device new or old I have tried), making checking your account about as easy as navigating through a 100sf area, filled with 50 puppies, and trying not to step in crap. Its insane, I've had it, take it...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Price Affordability
3.2 (431 reviews)
1.6 (587 reviews)
Reviewer's quote

Now I have moved on to another provider and Total Wireless is refusing to unlock my phone which I purchased from them by paying the full price. Spent hours and hours trying to get some help with this. Most of the time when I ask for a manager they put me on hold and after 10 to 15 minutes I just...

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...Last but not least, their prices are extremely high for what you get. I was paying $180 a month for ONE phone (which included a $50 device fee). That is too much for one phone line, I repeat..

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Total Wireless and Verizon Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Incompetent tech support
  • Extremely poor customer service
  • Customer service
  • Incompetent customer service
  • Poor service

Total Wireless and Verizon Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Total Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Total Wireless and Verizon Latest Reviews

Recent published reviews
No votes

I have random people calling me all the time and it's not only during the day but some of the night I wiol.see a missed...

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No votes

Please call this phone number because I cant find my phone this my husband number Ive appointments today for my phone...

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1

Told them that was the new one , they told me to get another one, I hate TW, I will be switching soon

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1

I canceled my service they kept charging my checking account after they stole $500 I finally found a service person to...

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