PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon

Total Wireless and Verizon Overview

Total reviews 808 2827
Company responses 0 0
Issues resolved 4 20

Total Wireless and Verizon Consumer Ratings

Rank
164 out of 1460 in Telecommunications category
251 out of 1460 in Telecommunications category
Customer service
202 in category
241 in category
Website
201 in category
221 in category
Product or Service Quality
150 in category
158 in category
Reliability
109 in category
148 in category

Total Wireless and Verizon Rating Details

Customer service
1.4 (471 reviews)
1.3 (708 reviews)
Reviewer's quote

...Which it did but ever since then my Apple ID was not letting me click on my profile So I called customer service again, and they never fixed my problems. My phone has be rebooted multiple times..

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...Worst customer service. Have to wait forever to reach a human. No email...

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Website
1.9 (426 reviews)
1.8 (574 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Product or Service Quality
1.9 (420 reviews)
1.8 (614 reviews)
Reviewer's quote

I've been hung up on about 7 times by costumer service, lied to at least three and denied any reasonable remedy for a defective phone they sold me. Huge mistake signing up with them and a bigger mistake trying to repeal with their costumer service, they are masters of the run around. This company...

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...Numerous service calls with no improvement. It goes out if its raining, sunny, windy, snowy any weather. Technicians know its a faulty line but can't seem to find where the issue is to fix it...

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Reliability
1.9 (415 reviews)
1.7 (430 reviews)
Reviewer's quote

I ordered this phone on 09/04 from Total Wireless and it stated that it was in stock. The order went through and it said 1-3 business days to receive it. I was billed 09/08. I did not receive my phone, so on 09/11, I called. The lady said that it would be there by Monday (09/14). My daughter called...

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We are trying to add one TV and needed to change the boxes on 3 others. The boxes delivered by mail were wrong, and replacement orders received on two trips to the service center were also wrong. The orders they place on the phone disappear from their system, and the service center cannot/will not...

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Total Wireless and Verizon Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Incompetent customer service
  • Poor service

Total Wireless and Verizon Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Total Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Total Wireless and Verizon Latest Reviews

Recent published reviews
No votes

I was able to figure it out. No problem at this time

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1

I was directed to use the chat option online when I called Verizon after a more than a difficult installation that took...

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No votes

Wasted endless amount of time trying to get the service working and failed to get the needed help. Now equally...

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1

My parents have a landline phone that is out more than it's working. Numerous service calls with no improvement. It...

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Total Wireless and Verizon Products and Services

Most reviewed product and services
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Total Wireless Phone Service (40 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)