PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon

Total Wireless and Verizon Overview

Total reviews
693
2562
Company responses
0
0
Issues resolved
4
17

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2562 reviews. It is 1869 reviews more than Total Wireless received since Jun 1, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Total Wireless customer support team and Verizon customer service.

Total Wireless and Verizon Consumer Ratings

Rank
120 out of 1946 in Telecommunications category
215 out of 1946 in Telecommunications category
Customer service
171 in category
233 in category
Website
178 in category
207 in category
Product or Service Quality
123 in category
135 in category

According to consumer ratings and reviews, Total Wireless ranks 95 points higher in the Telecommunications category than Verizon. People gave Total Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 393 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Total Wireless has a higher rating than Verizon. Regarding Product or Service Quality criterion, consumers gave Total Wireless 1.9 stars and it is 78% greater than other in category. Verizon however was rated 1.9 stars and it is 76% greater than other in category.

Total Wireless and Verizon Rating Details

Customer service
1.4 (410 reviews)
1.3 (582 reviews)
Reviewer's quote

...Customer service was awful. They were unable to do anything other than look at the order number and the FedEx tracking number that had been generated and parrot back to me the same information I was able to find online. I was told multiple things over a weeks period...

BURT Z

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751
Website
1.9 (373 reviews)
1.8 (478 reviews)
Reviewer's quote

:wtf: Full disclosure of device specifications is required before purchase if you want to maintain a good customer relationship! The "issue" I'm complaining about isn't Total Wireless' "fault" except they should put EVERYTHING about a phone & the operating system "for" Total Wireless devices on...

Kathi K

...website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you...

PissedConsumer1664731
Product or Service Quality
1.9 (373 reviews)
1.9 (506 reviews)
Reviewer's quote

Total Wireless started out working very well for me back in 2015 but this year they have been throttling my data so bad that I can't even use the ,6 gigabytes that I purchased each month. My phone can only access internet if I use someone else's WIFI.I haven't been able to get the problem...

Darlene B

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K

Total Wireless and Verizon Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
Cons
  • Customer service
  • Incompetent tech support
  • Customer service could not resolve their problem
  • Incompetent customer service
  • Customer service
  • Poor service

Total Wireless and Verizon Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Total Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Total Wireless and Verizon Latest Reviews

Recent published reviews

terrible service can't talk to human being

Read all 693 reviews
1

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting re...

Read all 2562 reviews

Total Wireless and Verizon Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (136 reviews)
  • Total Wireless Mobile Phone Service (99 reviews)
  • Total Wireless Phone Plan (57 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)