PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon

Total Wireless and Verizon Overview

Total reviews
791
2769
Company responses
0
0
Issues resolved
4
19

Total Wireless and Verizon Consumer Ratings

Rank
152 out of 1428 in Telecommunications category
227 out of 1428 in Telecommunications category
Customer service
179 in category
218 in category
Website
199 in category
208 in category
Product or Service Quality
134 in category
141 in category
Reliability
92 in category
126 in category

Total Wireless and Verizon Rating Details

Customer service
1.4 (461 reviews)
1.3 (662 reviews)
Reviewer's quote

...This company's website and customer service are so poor it is impossible to get anything done...

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...You have to contact Customer Service at 1-800-922-0204. I asked again for some note, receipt or invoice indicating I returned the phone WITH NO DAMAGE in its condition from the factory. I only used the phone for a few days and decided it wasnt a phone I wanted...

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Website
1.9 (419 reviews)
1.8 (537 reviews)
Reviewer's quote

It was very complicated and did not work using the website, but the phone people were very polite and spent almost 3 hours wrestling with their system and Verizon's system. In the end everything worked, and they answered all of our questions. You don't get a choice of whom to talk to, but our...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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Product or Service Quality
1.9 (411 reviews)
1.9 (578 reviews)
Reviewer's quote

...Don't get total wireless service..

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Verizon has severely curtailed its customer service, forcing the public to endure hours-long waits with frequent disconnects. Tech support did an hour's worth of tests on my line, telling me the problem not only stemmed from a Verizon server outage; it also resulted from Verizon failing to give me...

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Reliability
2 (407 reviews)
1.7 (391 reviews)
Reviewer's quote

My husband and I both had separate plans through total wireless. They were separate because their incompetent staff could not combine them due to his phone and lease free. We purchased one plan that held two lines through total wireless. Total wireless had to deactivate his phone. we are now on one...

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They sold me to 7s as the very best upgrade for my SE and 5. I am heavy user. Worse performing phone I have ever had. I went on line and they reset it. Big hassle and still functions at about 85% of my past Iphones and the battery has to be charged twice as often. They offered no fix or exchange....

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Total Wireless and Verizon Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Internet
  • Nada
  • Customer service
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Incompetent customer service
  • Poor service

Total Wireless and Verizon Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Total Wireless and Verizon Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Total Wireless and Verizon Latest Reviews

Recent published reviews
No votes

That I went into a store I purchased your phone Galaxy Jay something phone I'm not sure it was really nice looking so I...

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2.8

Im writing regarding Verizon withdrawing $736.02 from my checking account after I returned the phone within the 14 days...

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1

Arrogant, no good, nothing works from day 1. Calls constantly drops, and they tell you to connect to the internet when y...

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No votes

Have a new SIM card in a new phone and I was just an Adele that would like to have on my new sim card

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Total Wireless and Verizon Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (147 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (172 reviews)