PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Verizon Wireless

Total Wireless and Verizon Wireless Overview

Total reviews
791
1339
Company responses
0
0
Issues resolved
4
11

Total Wireless and Verizon Wireless Consumer Ratings

Rank
152 out of 1428 in Telecommunications category
196 out of 1428 in Telecommunications category
Customer service
181 in category
186 in category
Website
202 in category
131 in category
Product or Service Quality
136 in category
126 in category
Reliability
92 in category
66 in category

Total Wireless and Verizon Wireless Rating Details

Customer service
1.4 (461 reviews)
1.4 (536 reviews)
Reviewer's quote

...This company's website and customer service are so poor it is impossible to get anything done...

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Waited for customer service on hold for 45 minutes! And then received a Nasty Verizon Girl who refused to help saying it was our problem! WOW!! Horrible Attitude and Blaming the Customer for A Verizon Error that was already verified by Four Other Verizon Employees. All Admitted that Verizon screwed...

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Website
1.9 (419 reviews)
2.1 (436 reviews)
Reviewer's quote

It was very complicated and did not work using the website, but the phone people were very polite and spent almost 3 hours wrestling with their system and Verizon's system. In the end everything worked, and they answered all of our questions. You don't get a choice of whom to talk to, but our...

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...I tried to look that up on your website, but found it impossible. The price was higher than most, but we were always happy with the service…...

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Product or Service Quality
1.9 (411 reviews)
2 (414 reviews)
Reviewer's quote

...Don't get total wireless service..

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Lately we have very little phone service. It has not always been bad but now it SUCKS!!! I have a work tablet that is on Verizon and I cant even get my work completed at times due to poor service..

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Reliability
2 (407 reviews)
2 (427 reviews)
Reviewer's quote

My husband and I both had separate plans through total wireless. They were separate because their incompetent staff could not combine them due to his phone and lease free. We purchased one plan that held two lines through total wireless. Total wireless had to deactivate his phone. we are now on one...

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I put 70 Dollars on my phone u guys should not have took my money and not fix my phone

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Total Wireless and Verizon Wireless Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • No resolution to problem
  • Problem resolution

Total Wireless and Verizon Wireless Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Total Wireless and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Total Wireless and Verizon Wireless Latest Reviews

Recent published reviews
No votes

That I went into a store I purchased your phone Galaxy Jay something phone I'm not sure it was really nice looking so I...

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No votes

And I was told to bring it into the store and had to pay 50.00 and it was not notes to my account. So I would like my...

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1

Arrogant, no good, nothing works from day 1. Calls constantly drops, and they tell you to connect to the internet when y...

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No votes

I have been on this for several hours, I didn't know my phone was blocked and I cannot get into it to check my account t...

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Total Wireless and Verizon Wireless Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (147 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Verizon Wireless Customer Care (138 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)