PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Gym and Weslo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Gym
Weslo

Total Gym and Weslo Overview

Total reviews 62 39
Company responses 0 0
Issues resolved 0 0

Total Gym and Weslo Consumer Ratings

Rank
22 out of 251 in Sport Equipment and Accessories category
54 out of 251 in Sport Equipment and Accessories category
Customer service
27 in category
24 in category
Advertised vs Delivered
10 in category
41 in category
Value for money
28 in category
34 in category
Website
31 in category
56 in category

Total Gym and Weslo Rating Details

Customer service
1.6 (21 reviews)
1.9 (15 reviews)
Reviewer's quote

...Can't get a return call are a address to return customer service not good at all..

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...Customer service only want to sell me replacement parts no trouble shooting over the phone. But will send a technician for $160 to tell me what I already know..

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Advertised vs Delivered
2.7 (18 reviews)
1.2 (12 reviews)
Reviewer's quote

Extension on pymts bc of covid 19 and never hooked up bc no video or instructions talks about a video we don't have it.

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Once called the Weslo customer support they do not have the part since this items is not being manufactured by them. At the same, Weslo is selling at Walmart, which was purchased on 8/13/2020. I have spent 3-4 hours on assembling the machine which was total waste of time.

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Value for money
2.2 (18 reviews)
2 (12 reviews)
Reviewer's quote

This is the second Total Gym we have owned and we are completely pissed off. The inferior quality of the QVC model is a disgrace. We can't even us this equipment, it is just gathering dust. I have tried sending emails but I never get a response. The customer service hours are absurd. Mon-Thurs,...

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...My advice is not to waste your money on this company and go to amazon and buy one there. At least their customer service department will get back to you really fast and not leave you literally broken on the floor..

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Website
2.4 (18 reviews)
1.3 (14 reviews)
Reviewer's quote

Requested a replacement to the damaged part, never heard from Total Gym.

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I have a cadence 845 model # ul tl 84562 ser. # h 60123757 I would need a controller and the belt you walk onare they available anymore?

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Total Gym and Weslo Pros and Cons

Pros
  • Being able to exercise at home
  • Fast shipping
  • Good orkout
  • I just wish it would stay running
  • Unknown
  • There product never worked
Cons
  • Very poor costomer service
  • Customer service
  • Defective assembly of equipment
  • I want to use my macine
  • Run around now that i need service
  • Poor customer service

Total Gym and Weslo Most Positive Reviews

Top rated reviews
5

I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 12...

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4.7

I spoke to one of your Customer Service peopleShe was just wonderful and she answered all my questions.

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5

No problems with this company.. Specs are given online before you order.. You know the size and weight ... I use my gym...

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4.2

Parts were missing from original package and still have not arrived

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Total Gym and Weslo Most Critical Reviews

Lowest rated reviews
1

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double...

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1

I bought a new Weslo crosswalk 5.2 t a couple of months ago. I have not been able to start it,because i am suppose to...

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1

I was told over the phone this company would give me my money back no questions asked if I wished to return it before...

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1

Someone can communicate with me rather than passing me off!!!

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Total Gym and Weslo Latest Reviews

Recent published reviews
2.4

Requested a replacement to the damaged part, never heard from Total Gym.

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No votes

Hello
I buy a treadmill, weslo cadence G 5.9i folding treadmill
But when i open there wasn't installation screws bolts and...

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No votes

I need to get a hold of billing,I am not trying to to send it back,I took a fall on it and I broke a rib in my upper...

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1

I have a cadence 845 model # ul tl 84562 ser. # h 60123757 I would need a controller and the belt you walk on
are they av...

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Total Gym and Weslo Products and Services

Most reviewed product and services
  • Total Gym Customer Care (10 reviews)
  • Total Gym Exerciser (8 reviews)
  • Total Gym Fit Rower (2 reviews)
  • Weslo Treadmill (15 reviews)
  • Weslo Bike Exerciser (3 reviews)
  • Weslo Elliptical (1 review)