PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Zara and Torrid Overview

Total reviews
Company responses
Issues resolved

Torrid was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 479 reviews. It is 158 reviews more than Zara received since Nov 26, 2012.

Zara and Torrid Consumer Ratings

503 out of 2463 in Footwear and Clothing category
264 out of 2463 in Footwear and Clothing category
Customer service
442 in category
258 in category
Exchange, Refund and Cancellation Policy
335 in category
165 in category
345 in category
193 in category

According to consumer ratings and reviews, Torrid ranks 239 points higher in the Footwear and Clothing category than Zara. People gave Zara 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 473 points higher than the worst rated brand in this category. At the same time, Torrid was rated 1.5 stars for Customer service criterion in this category and it is 657 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Torrid has a higher rating than Zara. Regarding Staff criterion, consumers gave Zara 1.3 stars and it is 62% greater than other in category. Torrid however was rated 2 stars and it is 79% greater than other in category.

Zara and Torrid Rating Details

Customer service
1.1 (196 reviews)
1.5 (296 reviews)
Reviewer's quote

Lost the receipt and wasn’t able to provide any assistance for a 700$ return


...They go above and beyond with their customer service, but clearly don’t ever return something there..

Exchange, Refund and Cancellation Policy
1.3 (186 reviews)
1.9 (254 reviews)
Reviewer's quote

I have already attempted to resolve this problem by visiting your Newport store twice and also we called/chat several times with your customer care to exchange the top but each time they denied. Requesting to exchange the top otherwise it will be completely wastage of money. Although I have lost...

Arindam S

Store hours for the San tan location saybthey open at 10 am get there at 10 am they refuse to open the door and would not open until 11 am All I needed was a simple size exchange Great way to keep customers happy Won’t be shopping there anymore!..

1.3 (180 reviews)
2 (235 reviews)
Reviewer's quote

The store wasn’t busy at the time that I got there, the staff once again walks around avoiding eye contact with customers, and continues their conversations with other coworkers. I approached one of the employees who was folding some jeans - hey, I’m not in a rush but when you’re done folding would...

Christina N

...I got the automatic response saying a response from staff would follow shortly. I never got a response. Then, today when I checked on the item, it now says $76...

Jennifer L

Zara and Torrid Pros and Cons

  • Affordable styles and designs
  • Look of the product but never received it
  • Clothing
  • That the clothing comes in my size
  • Style
  • Stylish plus size fashion
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction
  • Customer service
  • Phone customer service attitudes
  • Lack of customer service

Zara and Torrid Most Positive Reviews

Top rated reviews

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...


I have been a member of torrids for past few years.and love they service also a express postage not to mention...

Zara and Torrid Most Critical Reviews

Lowest rated reviews

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...


I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

Zara and Torrid Latest Reviews

Recent published reviews

Lost the receipt and wasn’t able to provide any assistance for a 700$ return

Read all 321 reviews

First let’s get this straight, I love torrid. The prices are insane, but they have some great stuff. I’ve spent a large...

Read all 479 reviews

Zara and Torrid Products and Services

Most reviewed product and services
  • Zara Customer Care (97 reviews)
  • Zara Shipping Service (33 reviews)
  • Zara Clothing (12 reviews)
  • Torrid Customer Care (107 reviews)
  • Torrid Shipping Service (87 reviews)
  • Torrid Bra (17 reviews)