PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wet Seal and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wet Seal
Torrid

Wet Seal and Torrid Overview

Total reviews
189
482
Company responses
0
0
Issues resolved
1
9

Torrid was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 482 reviews. It is 293 reviews more than Wet Seal received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Torrid customer support team than with Wet Seal customer service.

Wet Seal and Torrid Consumer Ratings

Rank
355 out of 2294 in Footwear and Clothing category
265 out of 2294 in Footwear and Clothing category
Customer service
406 in category
262 in category
Website
394 in category
318 in category
Exchange, Refund and Cancellation Policy
377 in category
173 in category

According to consumer ratings and reviews, Torrid ranks 90 points higher in the Footwear and Clothing category than Wet Seal. People gave Wet Seal 1.2 stars for Customer service criterion in Footwear and Clothing category and it is 553 points higher than the worst rated brand in this category. At the same time, Torrid was rated 1.5 stars for Customer service criterion in this category and it is 697 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Torrid has a higher rating than Wet Seal. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Wet Seal 1.2 stars and it is 61% greater than other in category. Torrid however was rated 1.9 stars and it is 82% greater than other in category.

Wet Seal and Torrid Rating Details

Customer service
1.2 (56 reviews)
1.5 (297 reviews)
Reviewer's quote

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but only did so once in a blue moon because I always found the quality of their clothes to be complete *** however certain times are acceptable (socks, hair accessories and even some...

Alexandra G

...They go above and beyond with their customer service, but clearly don’t ever return something there..

Amanda
Website
2.1 (56 reviews)
2.3 (275 reviews)
Reviewer's quote

...deleted before the 48 hour limit, and I can no longer find items that I really liked, I was lucky to find one, but I had to manually search the whole website, because the search bar and sections and filters were useless. Wet seal has made shopping a horrible experience for me. I'm not going to be spending my money there, you shouldn't...

PissedConsumer944136

...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

Roseanna H
Exchange, Refund and Cancellation Policy
1.2 (52 reviews)
1.9 (255 reviews)
Reviewer's quote

...I sent several emails following, hoping to speak with a supervisor and get a refund. No luck. No answer...

Mercedes

...After UPS confirmed the package arrived at their warehouse, it is supposed to take 2-4 weeks for a refund to go through. Well it's been 4 weeks so I followed up, and got the impression that if I hadn't called it wouldn't have gone through on its own. Augh...

Lisa C

Wet Seal and Torrid Pros and Cons

Pros
  • Cute clothes
  • Sizing
  • Ease of ordering
  • That the clothing comes in my size
  • Style
  • Stylish plus size fashion
Cons
  • Customer service
  • Wrong items
  • Not being able to reach anyone live to solve a simple issue
  • Customer service
  • Phone customer service attitudes
  • Lack of customer service

Wet Seal and Torrid Most Positive Reviews

Top rated reviews
5

I'm not sure why, but whenever I order anything from a website...all websites (including Wet Seal) like to correct my zi...

5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

Wet Seal and Torrid Most Critical Reviews

Lowest rated reviews
1

I called customer service to try and find out the holiday return policy. Lady was not helpful
Or friendly she simply tol...

1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

Wet Seal and Torrid Latest Reviews

Recent published reviews
2.3

I am absolutely disgusted at the customer service at Wet Seal. I have been shopping at the store for up to 12 years but...

Read all 189 reviews
2

They are expensive and the quality is poor I bought a pair of Jean's they ripped the seams in the legs first time...

Read all 482 reviews

Wet Seal and Torrid Products and Services

Most reviewed product and services
  • Wet Seal Shipping Service (18 reviews)
  • Wet Seal Manager (16 reviews)
  • Wet Seal Website (8 reviews)
  • Torrid Customer Care (107 reviews)
  • Torrid Shipping Service (87 reviews)
  • Torrid Bra (17 reviews)