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Torrid

Footwear and Clothing
  • 7 ISSUES RESOLVED
  • 372 TOTAL REVIEWS
  • $20.6K CLAIMED LOSSES
  • $356 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That the clothing comes in my size 6
  • Style 4
  • Stylish plus size fashion 2
  • Promotions and discounts 2
  • Prices 2

Customers don't like

  • Customer service18
  • Quality4
  • Phone customer service attitudes4
  • Never received the item3
  • Shipping is expensive2
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Wet Seal

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 183 TOTAL REVIEWS
  • $3.7K CLAIMED LOSSES
  • $82 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Cute clothes 3
  • Sizing 2
  • Ease of ordering 2
  • Usually receives order 1
  • That they had stylish clothing 1

Customers don't like

  • Customer service6
  • Wrong items2
  • Did not get my order2
  • Shipping1
  • Online ordering1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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