PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toro and Troy Bilt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toro
Troy Bilt

Toro and Troy Bilt Overview

Total reviews
82
202
Company responses
0
0
Issues resolved
1
0

Toro and Troy Bilt Consumer Ratings

Rank
192 out of 931 in Equipment category
90 out of 539 in Landscaping and Gardening category
Product or Service Quality
135 in category
68 in category
Value for money
133 in category
57 in category
Customer service
136 in category
66 in category
Price Affordability
159 in category
67 in category

Toro and Troy Bilt Rating Details

Product or Service Quality
1.4 (28 reviews)
1.4 (69 reviews)
Reviewer's quote

...Truly disappointed with Toro customer service and will never buy one of their products again..

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...Worst customer service experience. 35 minute wait every time I wanted to speak with someone. I will never buy another Troy-Bilt product...

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Value for money
1.6 (26 reviews)
1.6 (70 reviews)
Reviewer's quote

I purchased this mower 3 months ago and Im not satisfied with it at all and would like my money back. I went to Lowes and purchased a Honda mower and after using it Im more than satisfied. I would like a manager to contact me at +12817292826 asap..

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...96 TWICE!! This is far too unacceptable and I demand my money back today. No delay no 24-hour return. Refund that transaction and return my money...

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Customer service
1.2 (25 reviews)
1.4 (70 reviews)
Reviewer's quote

By the time I talk to the useless customer service rep who kept saying I understand I'm pretty sure this woman didn't have a clue what a zero turn mower is much less ever ridden one. And I've never had to wait 2 or 3 days for their supervisor call you back. So I went ahead and took it to the dealer...

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I tried calling the customer service number. I was on hold for over 2 hours. No one ever answered...

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Price Affordability
2.3 (24 reviews)
2.3 (70 reviews)
Reviewer's quote

Thy have no answers for me our a address to send my product back worst customer care ever. I will never buy from toro again

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...There giving a free printer,thats nice but still there chargeing a new price for used equupment. I need a good deal on a laptop and a mower. By morning...

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Toro and Troy Bilt Pros and Cons

Pros
  • Products overall
  • Previous lawn mower
  • Mowes good when running
  • How they dont stand behind their products
  • Had good one in past
  • Good rider mower so far
Cons
  • Customer service
  • Read my complaint
  • Not my problem attitude
  • Piece of junk
  • Quality of their product
  • Poor product

Toro and Troy Bilt Most Positive Reviews

Top rated reviews
3.6

I have owned the mower since new in 2008, in that time I have replaced the transmission assembly three times. The...

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5

Love my back pack leaf blower. The hose was a bother in storage until I wrapped the belt strap outside the pistol grip...

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3.6

the compartment that houses the air filter is cheep, it was broke during shipping. you need to redesign this piece. it...

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4.6

In the end i had to repair mower myself and was stuck with a scraped mower. I am trying ta get a lap top now. I have to...

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Toro and Troy Bilt Most Critical Reviews

Lowest rated reviews
1

I was using my TORO 51592 blower when it started to catch on fire and possibly electrocute me. I called the company and...

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1

Engine blew up sending shards of metal all over backyard the mower was one year old and both Lowe's and trouble said it...

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1

The 2nd year(2014), Toro did not start. I took it to Toro authorized repairman. engine was bad. They would not cover war...

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1

I bought my Troy Built 360 last year and this is the 2nd time it won't start! I'm a single lady and can not prepare a...

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Toro and Troy Bilt Latest Reviews

Recent published reviews
1

After my previous Toro mower needed to be replaced, I didnt hesitate to buy another Toro mower because my experience...

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1

Placed order on 7/18/2020 with 3-5 day shipping. Its now 8/3/2020 and I have not received my parts. They tell me the...

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1.3

I complained to toro about their bag only filling the front part of the bag leaving the rear of the bag empty. they...

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4.4

Excellent results from Troy-Built. Thank you for the assistance.

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Toro and Troy Bilt Products and Services

Most reviewed product and services
  • Toro Lawn Mower (20 reviews)
  • Toro Leaf Blower (5 reviews)
  • Toro String Trimmer (4 reviews)
  • Troy Bilt Lawn Mower (42 reviews)
  • Troy Bilt String Trimmer (17 reviews)
  • Troy Bilt Lawn Tractor (11 reviews)