PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tops Friendly Markets and Wegmans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tops Friendly Markets
Wegmans

Tops Friendly Markets and Wegmans Overview

Total reviews
207
347
Company responses
0
0
Issues resolved
0
2

Tops Friendly Markets and Wegmans Consumer Ratings

Rank
92 out of 397 in Food Stores category
63 out of 397 in Food Stores category
Customer service
79 in category
33 in category
Product or Service Quality
69 in category
44 in category
Value for money
87 in category
70 in category
Layout of Store
72 in category
70 in category

Tops Friendly Markets and Wegmans Rating Details

Customer service
1.8 (83 reviews)
2.4 (116 reviews)
Reviewer's quote

...Went into Tops Markets to make a return to the Customer Service Desk at the Tops on North French and Transit in East Amherst, New York. The girl standing at the desk, named Sam, was very rude. Then to top it off when she went to check a price I waited 10 minutes...

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Upon trying to return them, I was told by customer service that because of COVID-19 nothing is any longer returnable. When I asked her where in the store is it labeled that everything thing we now purchase is a final sale. The women pointed to the signs along the customer service desk saying They...

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Product or Service Quality
2.3 (82 reviews)
2.6 (87 reviews)
Reviewer's quote

I went home and then made another mistake by trying to call customer service to find out when the litter would be restocked and a really confused woman employee answered the phone and then put the phone on the counter and just walked away! After 5 minutes of listening to various store noises, I...

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...So I brought the product home to use & just about gagged as soon as I used some on my hands. I could not get the odor off my hands until I washed them several times with soap & water. I tried masking the smell but nothing worked...

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Value for money
2.3 (78 reviews)
2.5 (72 reviews)
Reviewer's quote

...So I just turn around and go back out and spend my money elsewhere..

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In all my time spending my money at this grocery store, I have been carded when buying alcohol as I should. This is the standard Wegmans has as they should. However, this day, I had a friend of mine that was in line in front of me putting her items on the belt to purchase and the cashier Employee...

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Layout of Store
2.8 (78 reviews)
2.9 (96 reviews)
Reviewer's quote

Poor stock supply In store in Sherrill, NY yet 7 miles down the road in Canastoda my which is same size store they are very well stocked..

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...You continue to allow people in your Canandaigua store without masks. I complained to corporate back in June and still have not received a reply. You appear to not care about the risk to your employees and most of your customers...

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Tops Friendly Markets and Wegmans Pros and Cons

Pros
  • Location
  • No pros
  • Deals and sales
  • Whole store usually
  • How things were before
  • I loved it
Cons
  • Poor overall customer service
  • Rude and unprofessional store personnel
  • Customer service and store manger
  • Bad customer service
  • Rudeness of clerk
  • That place called wegmans

Tops Friendly Markets and Wegmans Most Positive Reviews

Top rated reviews
5

Tops Markets Pharmacies have decided to monitor prescription compliance without the specific written consent of the cust...

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5

My husband went to Wegman's the young lady in the flower department was no help she walked away. He bought pre wrapped...

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5

It has been a long time since they have had strawberry flavored water. We love the strawberry and the grape water and...

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5

I travel3 hrs to wegmans when i xan..always been great..i spread the word..this last time..i got 2 bad salads deli..one...

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Tops Friendly Markets and Wegmans Most Critical Reviews

Lowest rated reviews
1

When I go shopping I try to make my list to coincide with the aisles. I was in the Tops in Penn Yan on 5/7/15 with...

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1

Bought sushi at NORTHBOROUGH, MA store and was hospitalized at UMASS within 24 hours from a E.coli infection that wound...

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1

This is for the tops at upper falls in Rochester ny. Place is disgusting! Fruits and vegetables that are molded would...

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1

I purchased on 29Apr the prepared meal that included garlicky greens. . As I was eating this meal immediately...

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Tops Friendly Markets and Wegmans Latest Reviews

Recent published reviews
No votes

This is at the Tops on Meadow Dr in North Tonawanda.... Limit of 2 oatmeal... But buy 6 and get extra bonus points??

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2.2

Shame on you Wegmans. You continue to allow people in your Canandaigua store without masks. I complained to corporate...

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1

She (Norma Jean is the name at the bottom of my receipt) rudely and nasty told me to step back and pay for my...

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No votes

I just came from Wegman's at Sheridan and Evans Road. A young African American cashier accused me of making a racist...

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Tops Friendly Markets and Wegmans Products and Services

Most reviewed product and services
  • Tops Friendly Markets Manager (23 reviews)
  • Tops Friendly Markets Customer Care (21 reviews)
  • Tops Friendly Markets Cashier (10 reviews)
  • Wegmans Manager (32 reviews)
  • Wegmans Customer Care (24 reviews)
  • Wegmans Cashier (20 reviews)