PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Tophatter

Zalora and Tophatter Overview

Total reviews
6
3721
Company responses
0
0
Issues resolved
0
14

Tophatter was first mentioned on PissedConsumer on Oct 1, 2014 and since then this brand received 3721 reviews. It is 3715 reviews more than Zalora received since Mar 8, 2019.

Zalora and Tophatter Consumer Ratings

Rank
123 out of 475 in Auctions and Marketplaces category
45 out of 475 in Auctions and Marketplaces category
Advertised vs Delivered
91 in category
32 in category
Customer service
118 in category
47 in category
Website
55 in category
40 in category

According to consumer ratings and reviews, Tophatter ranks 78 points higher in the Auctions and Marketplaces category than Zalora. People gave Zalora 1 stars for Advertised vs Delivered criterion in Auctions and Marketplaces category and it is 37 points higher than the worst rated brand in this category. At the same time, Tophatter was rated 1.9 stars for Advertised vs Delivered criterion in this category and it is 96 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Tophatter has a higher rating than Zalora. Regarding Website criterion, consumers gave Zalora 2.3 stars and it is 57% greater than other in category. Tophatter however was rated 2.6 stars and it is 69% greater than other in category.

Zalora and Tophatter Rating Details

Advertised vs Delivered
1 (3 reviews)
1.9 (1471 reviews)
Reviewer's quote

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its not even in the third party delivery company of zalora. They do not answer.

Inge

I’m not getting no items I purchase from Tophatter very upset want all my money back this a fraud

Deadrian
Customer service
1 (3 reviews)
1.6 (1621 reviews)
Reviewer's quote

They canceled y order without any reason at all. The products are still available online so it is not a matter of availability. They received the money via Paypal however and never let me know when I will get my money back.

PissedConsumer1705641

They fail the customer in everyway possible..

Dennette
Website
2.3 (3 reviews)
2.6 (1522 reviews)
Reviewer's quote

No items

...They also gave me a bogus tracking number and sent me a hacked USPS website showing tracking and delivered. I want a full refund plus compensation..

Henry L

Zalora and Tophatter Pros and Cons

Pros
  • Zallora
  • Have good price and good products
  • Good products
  • Some products and sellers are legit
  • Bidding
  • Variety
Cons
  • Poor in terms of tracking your item
  • Poor customer service
  • Do not deliver on time
  • Customer service
  • Dont answer emails regarding issues
  • This company does not live up to what say that will do

Zalora and Tophatter Most Positive Reviews

Top rated reviews
No votes
5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

Zalora and Tophatter Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

Zalora and Tophatter Latest Reviews

Recent published reviews
1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

Read all 6 reviews
1

Screen slows down , items I didnt want popped up, item I won like laptop for 6$ shown I cancelled. Then items block you...

Read all 3721 reviews

Zalora and Tophatter Products and Services

Most reviewed product and services
  • Zalora Customer Care (2 reviews)
  • Tophatter Shipping Service (860 reviews)
  • Tophatter Customer Care (286 reviews)
  • Tophatter Account (222 reviews)