PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Tophatter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Tophatter

Zalora and Tophatter Overview

Total reviews 69 4840
Company responses 0 0
Issues resolved 0 21

Zalora and Tophatter Consumer Ratings

Rank
289 out of 2094 in Footwear and Clothing category
54 out of 317 in Auctions and Marketplaces category
Customer service
317 in category
50 in category
Price Affordability
303 in category
22 in category
Product or Service Quality
193 in category
56 in category
Website
282 in category
42 in category

Zalora and Tophatter Rating Details

Customer service
1.5 (25 reviews)
1.6 (2046 reviews)
Reviewer's quote

...I have a bad customer service experience when I spoke with the agent named Ron after I provided my information and explained my concern the chat was disconnected. I got another agent and started all over again. Its been a week now and I still havent received any response from them at all...

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Still not happy nothing was resolved because they dont answer and this company is horrible with customer service..

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Price Affordability
2.9 (20 reviews)
3.1 (1896 reviews)
Reviewer's quote

Kindly check the product adidas solecourt w primeblue it indicate textile outer but not and also got mix with the sizes before shipping i had to exchange the item then before it was delivered now i received m y order i got dissapointed because of wrong description can i still return or exchange my...

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I have been going to auctions all my life, has any one else noticed a item isnt getting a bid until you bid them all these bidders come up the run the price up on you. And watch the names see how many times they repeat the same name. Just watch some times its like a computer generated bid to get...

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Product or Service Quality
2.4 (19 reviews)
1.9 (1905 reviews)
Reviewer's quote

...At nakinpag coordinate ako sa facebook messemger page or customer service nila para aware sila here we go again. Mali na naman ang dineliver. So panggago ang gimagawa nyo sa akin...

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...Thinking The item was pretty and of quality as shown in the picture, I kept on bidding. When I received the so-called tapestry, it was nothing but a piece of printed fabric. I proceeded to return the item and was told at the post office it would cost $50-$60 to return a $47 item...

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Website
2.6 (18 reviews)
2.5 (1912 reviews)
Reviewer's quote

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora open. i use a lot of load for this..

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...Address was wrong that you have on website 2217 Melrose street Abilene texas 79605. You left off the street when shipping it. I'm missing item # 107496280 and#107113260..

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Zalora and Tophatter Pros and Cons

Pros
  • Have good price and good products
  • Good products
  • Good product
  • Price
  • Bidding
  • Some products and sellers are legit
Cons
  • Poor customer service
  • Poor in terms of tracking your item
  • Do not deliver on time
  • Customer service
  • Dont answer emails regarding issues
  • I am very dissappointed

Zalora and Tophatter Most Positive Reviews

Top rated reviews
5

wrong order send.can i get then exactly item that i ordered since the size for the item is run out for make a new order.

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5

I received one item, second item has not arrived. My finger by accident tapped on an item now they are trying to masks...

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5

I have already shipped my parcel to zalora order number 285824932-6824 to cancel this items because the size doesn't...

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5

I purchased some things and never recieved them i say dont waste you time no one has even tried to help me get my money...

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Zalora and Tophatter Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

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1


CONSUMERS PLEASE BEWARE OF THIS COMPANY, THEY ARE THIEVES, LIARS AND BOGUS ABOUT EVERYTHING THEY DO!!!


Well Mr. Ed,
...

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1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

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1

AS a previous seller I can tell you first hand that they do hold money back from the sellers. They still owe me money...

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Zalora and Tophatter Latest Reviews

Recent published reviews
4.3

Kindly check the product adidas solecourt w primeblue it indicate textile outer but not and also got mix with the sizes...

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No votes

I'm calling because if my address I know longer live n Baltimore rite now this is my address until next year so please...

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No votes

ALWAYS FAILED TO DELIVER MY ORDERS.

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1

Still not happy nothing was resolved because they dont answer and this company is horrible with customer service

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Zalora and Tophatter Products and Services

Most reviewed product and services
  • Zalora Shipping Service (10 reviews)
  • Zalora Customer Care (9 reviews)
  • Tophatter Shipping Service (969 reviews)
  • Tophatter Customer Care (360 reviews)
  • Tophatter Bidding (253 reviews)