PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tomtop and Wish as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tomtop
Wish

Tomtop and Wish Overview

Total reviews 66 15281
Company responses 0 0
Issues resolved 0 66

Tomtop and Wish Consumer Ratings

Rank
420 out of 3116 in E-commerce category
64 out of 317 in Auctions and Marketplaces category
Customer service
333 in category
66 in category
Delivery Service
357 in category
63 in category
Website
389 in category
59 in category
Price Affordability
192 in category
31 in category

Tomtop and Wish Rating Details

Customer service
1.4 (26 reviews)
1.5 (5334 reviews)
Reviewer's quote

...I contacted customer service and this moron who calls himself Steven replies. sorry been to long but after multiple emails he says here is a file to repair it. it took a month to get the file and I had to keep chasing them...

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...shipped — I found multiple alternatives on the Wish site and provided the information but still nothing Each time it would take multiple emails to get the customer service rep of the day (I was never able to get back to the original customer service rep) up to speed. There would be the initial 'please use the Wish Assistant' email, followed by the 'please provide us with the order number', followed by the 'please describe the item' email, followed by an email regarding another item from the same order, and then the 'as soon as we find an alternative source we will send you your product' email. Most of the emails were identical to previous ones I had received while dealing with this...

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Delivery Service
1.5 (25 reviews)
1.8 (4928 reviews)
Reviewer's quote

...Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it...

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...This is very bad delivery service, the worst I have personally experienced. There are no excuses for this in this day and age. I will be reluctant to buy off WISH site ever again...

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Website
2.3 (24 reviews)
2.3 (4806 reviews)
Reviewer's quote

In the 2 months I was (and am) waitnig for the phone, I had borrowed a friend's phone thinking it would take a short time, as written in the website. In 2 months I had the time for damaging his phone, having to buy him a new one. My phone is now at the customs: it was inspected and now I have to...

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On 22/6 I order (in my opinion) a BUY: a swing-chair with adapted cushions - choice via the website : frame and egg shape black and cushions grey - Because the delivery was possible somewhere JULy I consulted the tracking site and found that my order had changed into " cushions " ONLY (who orders a...

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Price Affordability
3.1 (23 reviews)
3 (4825 reviews)
Reviewer's quote

Really hard to find your support contact on your site. Took a long time. The items we received had the wrong power supply. Very disappointed with it, even when we changed to the adapter, it still would not work. We had to go out and buy replacements locally. Not happy.

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I was ordering some pants for my son but I had to remove two of them because they was not coming up as the price they was advertised for the third pair I kept and they was 8 and when I added them to my cart they was 12 which wasn't the advertisement price yes I'm upset because I just had to request...

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Tomtop and Wish Pros and Cons

Pros
  • Cheap
  • Variety of eletronics and gadgets
  • Prices and products they have to offer
  • Cheap
  • Good prices
  • Price
Cons
  • Processing scam and failure to deliver
  • Bad service
  • Slow service
  • Poor customer service
  • No way to contact a live person
  • No customer service

Tomtop and Wish Most Positive Reviews

Top rated reviews
5

TFT led display is defective please give me yg 500 projector display panel and power supply board

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5

Tresa matthew ,i have bank statment ,you deducted over 783 $ from my acount and never recieved the clothing please call...

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4.8

Took for ever never answer my calls, have an oriental outlet not American 112,220 15 amp outlet two prone,no...

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5

It wouldnt let me order now. I want to order now

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Tomtop and Wish Most Critical Reviews

Lowest rated reviews
1

They has no support at all. Customer service ignore your mails o chat. Their promotions are FAKE. If you try to get...

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1

Wish needs to get off Facebook. There clothes run way to small. They make clothes for people that r China. Not everyone...

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1

Waiting for my order still I didn't receive my order

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1

We are Merchants and Sell on WISH. We sell good products, but unfortunately, the site is full of scammers (BUYERS) who...

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Tomtop and Wish Latest Reviews

Recent published reviews
2.1

Really hard to find your support contact on your site. Took a long time. The items we received had the wrong power...

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3.9

My order never came in so can I have a refund back please. Into my master card account please.

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No votes

I ordered the parcel like almost one month ago. Until now I havent receive yet. I need an explanation for this.

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No votes

Cannot contact anyone live, no items received after 2 months, *** way of response, *** them. They are damn con...

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Tomtop and Wish Products and Services

Most reviewed product and services
  • Tomtop Shipping Service (14 reviews)
  • Tomtop Customer Care (4 reviews)
  • Wish Shipping Service (4927 reviews)
  • Wish Customer Care (1858 reviews)
  • Wish Account (630 reviews)