PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tom Thumb and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tom Thumb
WalMart

Tom Thumb and WalMart Overview

Total reviews 257 9393
Company responses 0 1
Issues resolved 2 84

Tom Thumb and WalMart Consumer Ratings

Rank
44 out of 333 in Supermarkets and Malls category
64 out of 333 in Supermarkets and Malls category
Customer service
43 in category
59 in category
Product or Service Quality
49 in category
55 in category
Diversity of Products or Services
44 in category
57 in category
Location
28 in category
44 in category

Tom Thumb and WalMart Rating Details

Customer service
1.9 (125 reviews)
1.6 (3086 reviews)
Reviewer's quote

...That's all customer service stuff that a manager and a cashier is automatically supposed to do..

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...I waited the 24 hours before I contacted Walmart customer service and these people were of very little help. They reordered what I could get delivered of my remaining items but they will not arrive before the 19th. My dog food could not be reordered and my dog is totally without...

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Product or Service Quality
2.2 (104 reviews)
2.1 (2500 reviews)
Reviewer's quote

...She the example of customer service. she should be a supervisor not Brandon..

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No complaint!!!!! I want to recognize several employees for their assistance and generosity, friendly and helpful service. I am praising their service at the Dade City, Fl. store...

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Diversity of Products or Services
2.7 (104 reviews)
2.6 (2415 reviews)
Reviewer's quote

the above for-the-record complaint, I called twice 8777233929, found online as Tom Thumb client services number: it deceptively claimed that I'd be connected within minutes to a rep - in fact, after waiting for long each time, I understood it did not truly honor this service it was a fake automated...

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This is not the first time I have had an issue with this Walmart location's delivery services. I had a similar issue with my most recently completed order where I was told they were able to find the driver for a few hours, unable to contact the driver in general, and were not able to provide any...

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Location
3.3 (103 reviews)
3 (2262 reviews)
Reviewer's quote

...It needs all new management at that location. Make a difference in trophy club so we can all support each other..

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...However, after the final payment step I learn my pickup location is in another city as much as over an hour away. I finally learned the pay now page has the unwanted city up in a corner in very small letters. The pickup staff is great and tel me "This happens all the time"..

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Tom Thumb and WalMart Pros and Cons

Pros
  • Convenient location
  • No long lines
  • Coustmer service
  • Prices
  • Location
  • Convenience
Cons
  • Customer service
  • Management needs improvement
  • Bad management and poor customer service
  • Customer service
  • Service
  • Management

Tom Thumb and WalMart Most Positive Reviews

Top rated reviews
5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

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5

my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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5

To whom it may concern, I wish to give " flowers " to your Tom Thumb store located on South Hampton Road at Twelfth...

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5

The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Tom Thumb and WalMart Most Critical Reviews

Lowest rated reviews
1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

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1

I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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1

We won $40 scratch off ticket,and the cashier jack said he did not have the money to pay. I questioned him why a store...

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1

I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Tom Thumb and WalMart Latest Reviews

Recent published reviews
1

A Tom Thumb employee tried to throw me out of a Tom Thumb store because I was not properly wearing my bandana, he said.
I...

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No votes

I bought steam gift card $100 each but its does not work ...i need to my money back or load money and look what...

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3.8

on my way home from work I stop by Tom Thumb 112 6871 Navarre Parkway, Navarre FL 32566 i see one of your employees...

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5

It was for next day delivery and I order it on the 16 of September but I didnt receive anything on my email about my...

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Tom Thumb and WalMart Products and Services

Most reviewed product and services
  • Tom Thumb Customer Care (45 reviews)
  • Tom Thumb Manager (27 reviews)
  • Tom Thumb Cashier (16 reviews)
  • Walmart Customer Care (837 reviews)
  • Walmart Manager (547 reviews)
  • Walmart Cashier (434 reviews)