PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tom Thumb and Walmart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tom Thumb
2.5
Walmart
2.4
Tom Thumb
Walmart

Tom Thumb and Walmart Overview

Total reviews 289 14988
Company responses 0 1
Issues resolved 2 166

Tom Thumb and Walmart Consumer Ratings

Rank
92 out of 533 in Supermarkets and Malls category
106 out of 533 in Supermarkets and Malls category
Customer service
105 in category
114 in category
Product or Service Quality
108 in category
110 in category
Location
66 in category
93 in category
Diversity of Products or Services
97 in category
106 in category

Tom Thumb and Walmart Rating Details

Customer service
1.8
(138 reviews)
1.7
(5347 reviews)
Reviewer's quote

...I have learned that management at this location needs a total overhaul regarding customer service and how you treat your employees. I'm in manager and there's a way this should have been handle. Not on the floor in the open..

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Walmart won't answer their phone I need to contact them for a refund they won't resolve the issue of missing items very rude customer service..

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Product or Service Quality
2.2
(119 reviews)
2.2
(4415 reviews)
Reviewer's quote

...Sad service . Weak support or limited support staff. No follow-up up with leadership...

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I tried customer service in store and online only to be told I should have bought the protection plan and I would have if I was there at time of purchase like I said it was a gift . Then I was told to contact who ever makes the darn thing which is a hassle in itself . I have the receipt it in my...

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Location
3.3
(118 reviews)
3
(3924 reviews)
Reviewer's quote

On multiple occasions this location has failed to meet the verbal commitments made by the pharmacy staff/manager to my family regarding a variety of medicines. Repeatedly, the failure to deliver needed prescriptions has been substituted with excuses ALWAYS due to other groups versus their...

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...I noticed that location was in New Jersey. That would have made it hard to do. I was in an emergency kind of situation...

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Diversity of Products or Services
2.7
(116 reviews)
2.6
(4212 reviews)
Reviewer's quote

...Also sell expired products..

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...where are you sending my PRODUCTS...

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Tom Thumb and Walmart Pros and Cons

Pros
  • Convenient location
  • No long lines
  • Convienant
  • Prices
  • Convenient
  • Price
Cons
  • Customer service
  • Management needs improvement
  • Bad management and poor customer service
  • Customer service
  • Service
  • Management

Tom Thumb and Walmart Most Positive Reviews

Top rated reviews
5

i am searching for sku #7-36848-****4-3 debi lily metallic edge charger.

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5

Orders a TV that was delivered and left at the bottom of the driveway, at the gate, in the country. There is a call...

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5

I have a GRANDDAUGHTER GRADUATING FROM BAYLOR NURSING SCHOOL, and wanted to give a dinner party for her and her closets...

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5

After talking to Walmart over a product that sat a fedex facilities for over 2 weeks . I notified Walmart about it and...

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Tom Thumb and Walmart Most Critical Reviews

Lowest rated reviews
1

#1..Sunday 2/3/2019 stopped at store in Cantonment FL. I've been going to this store for yrs. Mae, the mgr, was very rud...

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1

Walmart insisted that the help I needed was online at walmart.com but after hours of deliberation. No one had a solid...

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1

Ok so i went into tom thumb at 2:40 and i got a 44 ounce and the lady at the register named tanisha said that i had to...

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1

Need an urgent update on my order 134487
Kindly contact me back as I'm not able to contact Walmart My number is 871733***...

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Tom Thumb and Walmart Latest Reviews

Recent published reviews
No votes

I like the way the TT system is supposed to work, better than Kroger's but their website will not let me pay. The kids...

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No votes

DI cant return it because it says on box once open only exchange and I didnt even see that sticker . I wasnt even...

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1.1

Groceries not delivered to my address. No follow-up. Sad service . Weak support or limited support staff. No follow-up...

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No votes

I went to Walmart in Americus, Ga its so backwards how they have things in there. I had to walk around the store 4 or 5...

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