PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Tmobile

Verizon and Tmobile Overview

Total reviews 2832 1272
Company responses 0 0
Issues resolved 20 9

Verizon and Tmobile Consumer Ratings

Rank
248 out of 1460 in Telecommunications category
252 out of 1460 in Telecommunications category
Customer service
237 in category
209 in category
Product or Service Quality
157 in category
174 in category
Billing Practices
216 in category
178 in category
Website
216 in category
178 in category

Verizon and Tmobile Rating Details

Customer service
1.3 (709 reviews)
1.4 (364 reviews)
Reviewer's quote

...Worst customer service. Have to wait forever to reach a human. No email...

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...the Philippines (supervisor) who cut me off after 1+39 total on the line waiting to speak to an agent and with the agent as well! Even getting to talk to a customer service agent took 58:35! Tina had good customer service, but Kim (male) cut me off when I asked for a U. S. representative! (to set the record: I am a notch below age...

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Product or Service Quality
1.8 (616 reviews)
1.8 (310 reviews)
Reviewer's quote

...Despite the stated emergency, my service was not repaired until mid-day on Saturday. I have been unable to report this to Verizon corporate because apparently there is no way to do so..

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...I was talking to customer service rep for about 40 minutes when she disconnected me. I called the number for the 4th time and I am in the 2 hour wait time. Tmobile says you dont talk to a robot...

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Billing Practices
1.5 (598 reviews)
1.6 (309 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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then they started billing it in partial payments and charging me late fees, and not giving me the discount. I spent 90 minutes on the phone with a rep, and after I made multiple requests to speak with his supervisor and getting increasingly frustrated, I got the supervisor who straightened things...

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Website
1.8 (576 reviews)
2 (326 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Verizon and Tmobile Pros and Cons

Pros
  • Internet
  • Customer service
  • Coverage area
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Customer service
  • Customer support
  • Service

Verizon and Tmobile Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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Verizon and Tmobile Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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Verizon and Tmobile Latest Reviews

Recent published reviews
2.2

Trying to call customer service, and on hold twice for half an hour, then they answer and hang up!

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1

I put $ on my prepaid t-mobile card. It's gone I Want to know where it went ..... I want my $ back..

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No votes

I have been on the phone on hold for one hour and 45 minutes!!!!
Do you believe such bad customer service!!!

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1.7

I had purchased a new 2019 Ford F-150 to participate in Veteran events, VFW, etc. Without telling me what a "Sprint Driv...

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Verizon and Tmobile Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (121 reviews)
  • Tmobile Mobile Phone Service (48 reviews)