PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
Verizon
1.7
TMobile
Verizon

TMobile and Verizon Overview

Total reviews 2022 3658
Company responses 0 0
Issues resolved 21 35

TMobile and Verizon Consumer Ratings

Rank
426 out of 2019 in Telecommunications category
422 out of 2019 in Telecommunications category
Customer service
395 in category
436 in category
Product or Service Quality
363 in category
311 in category
Reliability
369 in category
307 in category
Website
329 in category
378 in category

TMobile and Verizon Rating Details

Customer service
1.4
(704 reviews)
1.4
(1113 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

Read full review

They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

Read full review
Product or Service Quality
1.7
(631 reviews)
1.8
(956 reviews)
Reviewer's quote

...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

Read full review

Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

Read full review
Reliability
1.6
(628 reviews)
1.7
(769 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

Read full review

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot to add...

Read full review
Website
1.9
(625 reviews)
1.8
(907 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

Read full review

...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

Read full review

TMobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Incompetent customer service
  • Poor service

TMobile and Verizon Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

Read full review
5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

Read full review
5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

Read full review
5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

Read full review

TMobile and Verizon Most Critical Reviews

Lowest rated reviews
1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

Read full review
1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

Read full review
1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

Read full review
1

I got a jetpack. Returned it within the required time. Verizon account people kept the account alive and started a...

Read full review

TMobile and Verizon Latest Reviews

Recent published reviews
No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

Read full review
No votes

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...

Read full review
2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

Read full review
No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

Read full review