PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon

Tmobile and Verizon Overview

Total reviews
1231
2597
Company responses
0
0
Issues resolved
6
17

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2597 reviews. It is 1366 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with Tmobile customer service.

Tmobile and Verizon Consumer Ratings

Rank
221 out of 1908 in Telecommunications category
218 out of 1908 in Telecommunications category
Customer service
182 in category
228 in category
Website
130 in category
209 in category
Reliability
149 in category
122 in category

According to consumer ratings and reviews, Verizon ranks 3 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 383 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 337 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than Verizon. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 74% greater than other in category. Verizon however was rated 1.7 stars and it is 78% greater than other in category.

Tmobile and Verizon Rating Details

Customer service
1.4 (340 reviews)
1.3 (596 reviews)
Reviewer's quote

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W

Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I...

PissedConsumer1760420
Website
2 (302 reviews)
1.8 (487 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

...website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you...

PissedConsumer1664731
Reliability
1.6 (296 reviews)
1.7 (334 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

My husband and I had been Verizon customers for 20+ years. We recently decided to switched carriers do to adding more lines and needing to purchase phones. This is a message I sent the Verizon Cloud For Life Tech Support Jan 15th, 5 days ago without a response. You cant talk to anyone you can only...

PissedConsumer1767092

Tmobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
Cons
  • Customer service
  • Customer support
  • Service
  • Incompetent customer service
  • Customer service
  • Poor service

Tmobile and Verizon Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Tmobile and Verizon Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Tmobile and Verizon Latest Reviews

Recent published reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews
1.5

My husband and I had been Verizon customers for 20+ years. We recently decided to switched carriers do to adding more...

Read all 2597 reviews

Tmobile and Verizon Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (158 reviews)