PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
Verizon
1.7
TMobile
Verizon

TMobile and Verizon Overview

Total reviews 1326 2903
Company responses 0 0
Issues resolved 9 21

TMobile and Verizon Consumer Ratings

Rank
271 out of 1642 in Telecommunications category
267 out of 1642 in Telecommunications category
Customer service
No votes
256 in category
Website
No votes
236 in category
Reliability
No votes
149 in category
Diversity of Products or Services
No votes
130 in category

TMobile and Verizon Rating Details

Customer service
No votes
1.3 (751 reviews)
Reviewer's quote

I was your customer for many years, i have 10 lines with Sprint, this happened once already back in 2016, every month i had to call customer service and spend 6 to 7 hours on the phone, getting transfered put on hold and no one pick up, to the point i was calling every week trying to help Sprint to...

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...Horrible customer service and product. We were going to switch our entire company cell phones to Verizon but after dealing with this issue that will not happen ever!..

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Website
No votes
1.8 (612 reviews)
Reviewer's quote

...I went on the website to view the bill had to change the password to get back in. It showed me the last payment that was made was 125. 14 and paid 509...

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com--which the customer service pretorian guard claim they cannot see! Ha! If you can find your bill on their website, which is no gimmee, you'll see it broken down into categories, like Home Phone, Internet, TV, and something called Security, Support and More. Under each category they list what...

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Reliability
No votes
1.7 (469 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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My internet connection stopped working and I took my device to the Verizon store to get it checked out. They said they had no computer to hook it to and test it. No computer with a USB port??? I had to drive home and call tech support. Stayed on the phone over 1/2 hour and never got to speak to a...

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Diversity of Products or Services
No votes
2.1 (557 reviews)
Reviewer's quote

...Why are they doing this now? FED UP and looking for legal recourse for paying for services we are not receiving..

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..." I went to a Verizon store and was advised that they were not empowered to provide any customer service other than accept payments and sell products. It has now been a year and I still have my useless $1000 phone. In short, they won...

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TMobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • Price
  • Plans
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Incompetent customer service
  • Poor service

TMobile and Verizon Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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TMobile and Verizon Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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TMobile and Verizon Latest Reviews

Recent published reviews
No votes

Ive called several times and many hours on the phone with them to sort out my bill. Each time I have to explain the...

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No votes

Went to the Succasunna Retail Store in NJ. Not one person was in that store but the Manager would not answer a question...

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No votes

Been customer for 22 years. Offered upgrade but when I called to get details, they did not tell me it expired in two day...

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1

My internet connection stopped working and I took my device to the Verizon store to get it checked out. They said they...

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