PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon

Tmobile and Verizon Overview

Total reviews
1244
2741
Company responses
0
0
Issues resolved
6
17

Tmobile and Verizon Consumer Ratings

Rank
223 out of 1424 in Telecommunications category
221 out of 1424 in Telecommunications category
Customer service
194 in category
221 in category
Website
131 in category
212 in category
Reliability
163 in category
126 in category
Diversity of Products or Services
126 in category
120 in category

Tmobile and Verizon Rating Details

Customer service
1.4 (348 reviews)
1.3 (649 reviews)
Reviewer's quote

...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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...What does Verizon have to do with Postmates, you ask? Well I had to talk to two different customer service agents to figure it the f out. Apparently Verizon is contracting with Postmates to do same day deliveries. Do customers know about that? Not at all...

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Website
2 (310 reviews)
1.8 (524 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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Reliability
1.6 (301 reviews)
1.7 (376 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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I was on hold for nearly 46 minutes no one ever answered the call, so I hung up without getting any customer service.

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Diversity of Products or Services
2.1 (296 reviews)
2.1 (489 reviews)
Reviewer's quote

...He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything...

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... WE WANT TO TELL THEM THAT AFTER TESTING THE BOX THERE'S STILL NO DIAL TONE, THEY JUST CONTINUE SAYING THERE IS NO SHORTAGE IN THE AREA AND OFFER US DIFFERENT PRODUCTS TO PURCHASE, INSTEAD OF HELPING US TO SOLVE THE PROBLEM OR GIVE US AN ANSWER. SO IN THE MEANTIME, ALTHOUGH WE'RE PAYING FOR THE SERVICE, WE HAVE NO SERVICE AND N...

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Tmobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Internet
  • Nada
  • Customer service
Cons
  • Customer service
  • Customer support
  • Service
  • Incompetent customer service
  • Customer service
  • Poor service

Tmobile and Verizon Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Tmobile and Verizon Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Tmobile and Verizon Latest Reviews

Recent published reviews
1.7

I changed from Verizon to T Mobile about 7 months ago and it was a very bad mistake! The reception, even along major...

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1

My phone shattered. I ordered a new one with 2 day shipping. My receipt stated same day shipping. I thought that was odd...

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1.8

For last two weeks our cell service is totally screwed up. Phone rings once or twice and hangs up or goes to voice mail...

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2

3 year business customers at $330. They can't ever seem to get our internet to work running a business with multiple...

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Tmobile and Verizon Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)
  • Verizon Internet Service (261 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (171 reviews)