PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon

Tmobile and Verizon Overview

Total reviews
1229
2562
Company responses
0
0
Issues resolved
5
17

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2562 reviews. It is 1333 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with Tmobile customer service.

Tmobile and Verizon Consumer Ratings

Rank
218 out of 1946 in Telecommunications category
215 out of 1946 in Telecommunications category
Customer service
185 in category
233 in category
Website
129 in category
207 in category
Reliability
149 in category
127 in category

According to consumer ratings and reviews, Verizon ranks 3 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 379 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than Verizon. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 74% greater than other in category. Verizon however was rated 1.7 stars and it is 77% greater than other in category.

Tmobile and Verizon Rating Details

Customer service
1.4 (338 reviews)
1.3 (582 reviews)
Reviewer's quote

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751
Website
2 (301 reviews)
1.8 (478 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

...website seems to be bogus and phone # gets you nothing. forcing you to activate the card. Now they pump you for more information about you...

PissedConsumer1664731
Reliability
1.6 (295 reviews)
1.7 (327 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful

Larry

Tmobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
Cons
  • Customer service
  • Customer support
  • Service
  • Incompetent customer service
  • Customer service
  • Poor service

Tmobile and Verizon Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Tmobile and Verizon Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Tmobile and Verizon Latest Reviews

Recent published reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews
1

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting re...

Read all 2562 reviews

Tmobile and Verizon Products and Services

Most reviewed product and services
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)