PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon

Tmobile and Verizon Overview

Total reviews 1271 2825
Company responses 0 0
Issues resolved 9 20

Tmobile and Verizon Consumer Ratings

Rank
255 out of 1459 in Telecommunications category
251 out of 1459 in Telecommunications category
Customer service
209 in category
238 in category
Website
150 in category
215 in category
Reliability
188 in category
147 in category
Diversity of Products or Services
134 in category
123 in category

Tmobile and Verizon Rating Details

Customer service
1.4 (363 reviews)
1.3 (706 reviews)
Reviewer's quote

...the Philippines (supervisor) who cut me off after 1+39 total on the line waiting to speak to an agent and with the agent as well! Even getting to talk to a customer service agent took 58:35! Tina had good customer service, but Kim (male) cut me off when I asked for a U. S. representative! (to set the record: I am a notch below age...

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...Worst customer service. Have to wait forever to reach a human. No email...

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Website
2 (325 reviews)
1.8 (572 reviews)
Reviewer's quote

I lost my phone went on the website it told me to call800937****. I did so after talking to someone I couldnt understand I asked Anna to repeat slower. She sent me to another dept that was the wrong one...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Reliability
1.6 (315 reviews)
1.7 (429 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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We are trying to add one TV and needed to change the boxes on 3 others. The boxes delivered by mail were wrong, and replacement orders received on two trips to the service center were also wrong. The orders they place on the phone disappear from their system, and the service center cannot/will not...

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Diversity of Products or Services
2 (311 reviews)
2.1 (526 reviews)
Reviewer's quote

...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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... WE WANT TO TELL THEM THAT AFTER TESTING THE BOX THERE'S STILL NO DIAL TONE, THEY JUST CONTINUE SAYING THERE IS NO SHORTAGE IN THE AREA AND OFFER US DIFFERENT PRODUCTS TO PURCHASE, INSTEAD OF HELPING US TO SOLVE THE PROBLEM OR GIVE US AN ANSWER. SO IN THE MEANTIME, ALTHOUGH WE'RE PAYING FOR THE SERVICE, WE HAVE NO SERVICE AND N...

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Tmobile and Verizon Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Incompetent customer service
  • Poor service

Tmobile and Verizon Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Tmobile and Verizon Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Tmobile and Verizon Latest Reviews

Recent published reviews
1.7

I had purchased a new 2019 Ford F-150 to participate in Veteran events, VFW, etc. Without telling me what a "Sprint Driv...

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1

I was told, it had been too long and since my account had already been referred to collections I was basically (out of l...

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No votes

Paid for order but never received. Everyone talked to were of no help at all. No respect or concern shown at all. Do...

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1

They wouldn't cancel my service, only suspend it. I was like that doesn't make any sense. Just bill me. Worst customer...

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Tmobile and Verizon Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (121 reviews)
  • Tmobile Mobile Phone Service (48 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)