PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and TMobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
TMobile

Verizon Wireless and TMobile Overview

Total reviews 3804 2022
Company responses 0 0
Issues resolved 27 21

Verizon Wireless and TMobile Consumer Ratings

Rank
325 out of 2019 in Telecommunications category
426 out of 2019 in Telecommunications category
Customer service
344 in category
395 in category
Website
335 in category
329 in category
Billing Practices
321 in category
375 in category
Reliability
205 in category
369 in category

Verizon Wireless and TMobile Rating Details

Customer service
1.5
(1566 reviews)
1.4
(704 reviews)
Reviewer's quote

Could not reach Verizon customer service agent. Still have an outstanding concern. Seems to be no way to reach them in person..

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My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Website
1.9
(1300 reviews)
1.9
(625 reviews)
Reviewer's quote

I called to get an extension and the website was easy to use and navigate. I also liked this new service because it has no wait time and you can easily get access to your needs and you can get the help you need quickly. I would definitely like to use it in the future whenever I have a problem or...

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...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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Billing Practices
1.8
(1296 reviews)
1.6
(623 reviews)
Reviewer's quote

...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

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...I'm very disturbed about your practices and I will let everyone I know how you treat your customers. I haven't had T Mobile for three months, and you want to charge me for something that was your fault. Not happening use T..

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Reliability
2
(1288 reviews)
1.6
(628 reviews)
Reviewer's quote

You shut my new service & new phone off because I wasn't using it . I hadn't used it yet because I was in the when I returned from the hospital I had gotten several letters in the mail stating it was going to be disconnected if not used . It was already shut off when I got back from the hospital &...

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Verizon Wireless and TMobile Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Good coverage
  • Pricing of the plans
  • No pros
  • Price
Cons
  • Customer service
  • Poor customer service
  • No resolution to problem
  • Customer service
  • Customer support
  • Service

Verizon Wireless and TMobile Most Positive Reviews

Top rated reviews
5

I moved from Dallas, Oregon to 141 S. St. Space 129. Independence, Oregon 97351.
Last 4 social security # is 4016.
Want to...

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5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

Excellent customer service Excellent conversation keeping me engaged and keeping me informed throughout the process

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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Verizon Wireless and TMobile Most Critical Reviews

Lowest rated reviews
1

I have two high end smart phones, both covered with good insurance I pay monthly through my local Authorized Verizon Wi...

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1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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Verizon Wireless and TMobile Latest Reviews

Recent published reviews
No votes

Automated system is not user friendly.
I shouldnt of had to go to a store Yet again Im told how you want things I shouldn...

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No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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No votes

the recording goes round and round, asking for you to log in, which I cannot. they do not connect you to a live agent....

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2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

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