PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
Tmobile

Verizon Wireless and Tmobile Overview

Total reviews
1123
1231
Company responses
0
0
Issues resolved
10
6

Tmobile was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1231 reviews. It is 108 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Tmobile customer service.

Verizon Wireless and Tmobile Consumer Ratings

Rank
180 out of 1908 in Telecommunications category
221 out of 1908 in Telecommunications category
Customer service
175 in category
185 in category
Website
120 in category
132 in category
Price Affordability
247 in category
176 in category

According to consumer ratings and reviews, Verizon Wireless ranks 41 points higher in the Telecommunications category than Tmobile. People gave Verizon Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 396 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Verizon Wireless has a higher rating than Tmobile. Regarding Price Affordability criterion, consumers gave Verizon Wireless 1.7 stars and it is 57% greater than other in category. Tmobile however was rated 2 stars and it is 69% greater than other in category.

Verizon Wireless and Tmobile Rating Details

Customer service
1.4 (456 reviews)
1.4 (340 reviews)
Reviewer's quote

...This is not good customer service..

PissedConsumer1742967

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W
Website
2.1 (368 reviews)
2 (302 reviews)
Reviewer's quote

...Oh the website- no way to speak to anyone and the chat function wasn't working. Despite having unanswered questions I went ahead and placed an order. I was then required to pass a credit check...

Jakhia

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635
Price Affordability
1.7 (366 reviews)
2 (277 reviews)
Reviewer's quote

...Not perfect but the price is better..

Hesham

She stated the store can move you one up so you can get iPhone 7 for the same price, but I cannot do it since you are buying from store the store manager has the authority to do it. The store manager on duty stated that he is putting notes in the system and back office will give us credit and ran...

Tariq R

Verizon Wireless and Tmobile Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Customer service
  • Customer support
  • Service

Verizon Wireless and Tmobile Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

Verizon Wireless and Tmobile Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

Verizon Wireless and Tmobile Latest Reviews

Recent published reviews
1

My name is not Agilles,you've got wrong and person, that k you ,can't speak to anyone in customer care an also can't go...

Read all 1123 reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews

Verizon Wireless and Tmobile Products and Services

Most reviewed product and services
  • Verizon Wireless Customer Care (124 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)