PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
Tmobile

Verizon Wireless and Tmobile Overview

Total reviews 1436 1262
Company responses 0 0
Issues resolved 13 8

Verizon Wireless and Tmobile Consumer Ratings

Rank
208 out of 1450 in Telecommunications category
251 out of 1450 in Telecommunications category
Customer service
194 in category
195 in category
Website
128 in category
130 in category
Price Affordability
263 in category
191 in category
Reliability
69 in category
170 in category

Verizon Wireless and Tmobile Rating Details

Customer service
1.4 (583 reviews)
1.4 (356 reviews)
Reviewer's quote

I tried to get a problem cleared up but "customer service" would not allow me to speak. This low life kept talking over me and was so rude. She needs to get a job where she does not have to talk to the American people she obviously hates so much. I called back for a supervisor and got a sub human...

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Customer service representative at store # 9207 named Angelica W. was very helpful with an issues concerning adding two user to my existing account. Trying to transfer an account from Sprint to T-Mobile on two occasion, the representatives had difficult time...

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Website
2 (471 reviews)
2 (318 reviews)
Reviewer's quote

I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Price Affordability
1.8 (464 reviews)
2 (292 reviews)
Reviewer's quote

...They make the devices you buy from them limited on other carriers and networks, even though you pay full price for them. I wish there was more competition so they would care about customer service and offer competitive pricing. I DO NOT RECOMMEND VERIZON WIRELESS...

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...I cannot get anyone at T-Mobile to even give me a price or even chat with me about a PRE-PAID monthly access for my new Smartphone for internet as I never call nor take calls my family, friends all sent me messages via LINE or WhatsApp T-Mobile it seems, doesn't want elder's business..

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Reliability
2 (462 reviews)
1.6 (310 reviews)
Reviewer's quote

Payment was debited out of my account on 10/18,no auto pay was on file so how they get my card info.Was planning on canceling my service because of being just too way overpriced on everything, requested a refund of the payment and was informed today after launching a investigation they've declined...

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Verizon Wireless and Tmobile Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Customer service
  • Customer support
  • Service

Verizon Wireless and Tmobile Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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Verizon Wireless and Tmobile Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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Verizon Wireless and Tmobile Latest Reviews

Recent published reviews
2.5

While the approached through PC was underway, we hacked a different approach to Verizon, a message was sent to the...

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5

I was blessed with the kindest employee of tmobile ever he gave me a credit for something that happened to me was...

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No votes

I just want to make a payment of my balance on a closed account

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1

The T mobile quit working. They can't fix it and it cannot be uninstalled. They are called "experts"but keep giving me...

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Verizon Wireless and Tmobile Products and Services

Most reviewed product and services
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)
  • Verizon Wireless Service Transfer (24 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (120 reviews)
  • Tmobile Mobile Phone Service (46 reviews)