PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon Wireless

Tmobile and Verizon Wireless Overview

Total reviews 1272 1498
Company responses 0 0
Issues resolved 9 12

Tmobile and Verizon Wireless Consumer Ratings

Rank
252 out of 1460 in Telecommunications category
214 out of 1460 in Telecommunications category
Customer service
210 in category
206 in category
Website
178 in category
179 in category
Reliability
186 in category
75 in category
Diversity of Products or Services
135 in category
93 in category

Tmobile and Verizon Wireless Rating Details

Customer service
1.4 (364 reviews)
1.4 (612 reviews)
Reviewer's quote

...the Philippines (supervisor) who cut me off after 1+39 total on the line waiting to speak to an agent and with the agent as well! Even getting to talk to a customer service agent took 58:35! Tina had good customer service, but Kim (male) cut me off when I asked for a U. S. representative! (to set the record: I am a notch below age...

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...My recommendation to the General consumer is to find a phone company with better customer service..

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Website
2 (326 reviews)
2 (491 reviews)
Reviewer's quote

I lost my phone went on the website it told me to call800937****. I did so after talking to someone I couldnt understand I asked Anna to repeat slower. She sent me to another dept that was the wrong one...

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I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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Reliability
1.6 (316 reviews)
2 (477 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Because, I still have not received the rebates promised me. Initially, the first time I applied for them in September, Verizon mistakingly filed them under other devices, therefore we had to go through the entire process again.

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Diversity of Products or Services
2 (312 reviews)
2.4 (472 reviews)
Reviewer's quote

...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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...However, I am considering switching all of our services to AT&T as the customer service we have received in the last month has not met the quality expected by a corporate giant or that presented in your advertisements..

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Tmobile and Verizon Wireless Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • No resolution to problem
  • Problem resolution

Tmobile and Verizon Wireless Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Tmobile and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Tmobile and Verizon Wireless Latest Reviews

Recent published reviews
1

I put $ on my prepaid t-mobile card. It's gone I Want to know where it went ..... I want my $ back..

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1.4

After many, Stay many years of loyalty to Verizon I decided to change carriers and get better service and much better...

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1.7

I had purchased a new 2019 Ford F-150 to participate in Veteran events, VFW, etc. Without telling me what a "Sprint Driv...

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4.7

Is frozen see only see snow

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Tmobile and Verizon Wireless Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (121 reviews)
  • Tmobile Mobile Phone Service (48 reviews)
  • Verizon Wireless Mobile Phone Service (49 reviews)
  • Verizon Wireless Phone Plan (49 reviews)
  • Verizon Wireless Service Transfer (24 reviews)