PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon Wireless

Tmobile and Verizon Wireless Overview

Total reviews
1231
1127
Company responses
0
0
Issues resolved
6
10

Tmobile was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1231 reviews. It is 104 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Tmobile customer service.

Tmobile and Verizon Wireless Consumer Ratings

Rank
221 out of 1908 in Telecommunications category
180 out of 1908 in Telecommunications category
Customer service
186 in category
175 in category
Website
132 in category
121 in category
Reliability
154 in category
61 in category

According to consumer ratings and reviews, Verizon Wireless ranks 41 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 387 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 398 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Verizon Wireless has a higher rating than Tmobile. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 73% greater than other in category. Verizon Wireless however was rated 2.1 stars and it is 89% greater than other in category.

Tmobile and Verizon Wireless Rating Details

Customer service
1.4 (340 reviews)
1.4 (457 reviews)
Reviewer's quote

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W

...This is not good customer service..

PissedConsumer1742967
Website
2 (302 reviews)
2.1 (368 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

...Oh the website- no way to speak to anyone and the chat function wasn't working. Despite having unanswered questions I went ahead and placed an order. I was then required to pass a credit check...

Jakhia
Reliability
1.6 (296 reviews)
2.1 (362 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

I have been with this company for 4 years. I never had a problem until two years ago. When had some issues with service and tried to reach their customer service depmartment. After navigateing their system of impromptos and finally getting on the path to a customer service agent, I am then...

Scott L

Tmobile and Verizon Wireless Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • No resolution to problem
  • Problem resolution

Tmobile and Verizon Wireless Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Tmobile and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Tmobile and Verizon Wireless Latest Reviews

Recent published reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews
1

I have been with this company for 4 years. I never had a problem until two years ago. When had some issues with service...

Read all 1127 reviews

Tmobile and Verizon Wireless Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Verizon Wireless Customer Care (124 reviews)
  • Verizon Wireless Phone Plan (47 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)