PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
Verizon Wireless

Tmobile and Verizon Wireless Overview

Total reviews
1229
1101
Company responses
0
0
Issues resolved
5
10

Tmobile was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1229 reviews. It is 128 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with Tmobile customer service.

Tmobile and Verizon Wireless Consumer Ratings

Rank
220 out of 1945 in Telecommunications category
178 out of 1945 in Telecommunications category
Customer service
184 in category
177 in category
Website
131 in category
120 in category
Reliability
151 in category
60 in category

According to consumer ratings and reviews, Verizon Wireless ranks 42 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 380 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Verizon Wireless has a higher rating than Tmobile. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 73% greater than other in category. Verizon Wireless however was rated 2.1 stars and it is 89% greater than other in category.

Tmobile and Verizon Wireless Rating Details

Customer service
1.4 (338 reviews)
1.4 (444 reviews)
Reviewer's quote

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c

...I am here complaining about Verizon Customer service yet I am being provided a phone number for their customer service..

PissedConsumer1724826
Website
2 (301 reviews)
2.1 (358 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

I wait another 20 minutes and I am disconnected yet the website says I will not be disconnected. This seem illegal, first not to tell me by Costco of all the charges before my card is charged for the down payment and then for Verizon to throw out some canned answer and then disappear! Kendal was...

Stephen E
Reliability
1.6 (295 reviews)
2.1 (354 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizon went into my account and made significant changes, before promptly selling my "debt" to collections. They reactivated my line, waived activation fee, added second line, doubled...

Travis

Tmobile and Verizon Wireless Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • No resolution to problem
  • Problem resolution

Tmobile and Verizon Wireless Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Tmobile and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Tmobile and Verizon Wireless Latest Reviews

Recent published reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews
1

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizo...

Read all 1101 reviews

Tmobile and Verizon Wireless Products and Services

Most reviewed product and services
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Verizon Wireless Customer Care (119 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)