PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
Verizon Wireless

TMobile and Verizon Wireless Overview

Total reviews 2029 3811
Company responses 0 0
Issues resolved 21 27

TMobile and Verizon Wireless Consumer Ratings

Rank
425 out of 2029 in Telecommunications category
326 out of 2029 in Telecommunications category
Customer service
401 in category
350 in category
Product or Service Quality
369 in category
266 in category
Reliability
375 in category
207 in category
Website
331 in category
337 in category

TMobile and Verizon Wireless Rating Details

Customer service
1.4
(707 reviews)
1.5
(1570 reviews)
Reviewer's quote

...They suggested I call customer service, which I replied this wont end well. I have had horrible experiences with customer service. I called because that seems to be the only way to address my service issue...

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Could not reach Verizon customer service agent. Still have an outstanding concern. Seems to be no way to reach them in person..

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Product or Service Quality
1.7
(634 reviews)
1.9
(1290 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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...store dude is a *** from the minute i show up acts and treats me like dirt refuses to exchange my phone dont understand why so i go home msg call custumer service and do it all over again i talk to you andcthey say oh sorry were have issues with your account let us wrk it and well get the return done so the...

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Reliability
1.6
(631 reviews)
2
(1291 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Been calling for over a year and a half about my account being hacked and it been giving me issues with my phone I have overwhelming amount of evidence tech support has acknowledged it hasnt done anything been promised diff things and still has not been taken care of Im disgusted with how I been...

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Website
1.9
(628 reviews)
1.9
(1303 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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I called to get an extension and the website was easy to use and navigate. I also liked this new service because it has no wait time and you can easily get access to your needs and you can get the help you need quickly. I would definitely like to use it in the future whenever I have a problem or...

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TMobile and Verizon Wireless Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • Coverage area
  • Coverage
  • Good coverage
Cons
  • Customer service
  • Customer support
  • Service
  • Customer service
  • Poor customer service
  • No resolution to problem

TMobile and Verizon Wireless Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

I moved from Dallas, Oregon to 141 S. St. Space 129. Independence, Oregon 97351.
Last 4 social security # is 4016.
Want to...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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5

Excellent customer service Excellent conversation keeping me engaged and keeping me informed throughout the process

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TMobile and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

Been calling for over a year and a half about my account being hacked and it been giving me issues with my phone I have...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I have two high end smart phones, both covered with good insurance I pay monthly through my local Authorized Verizon Wi...

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TMobile and Verizon Wireless Latest Reviews

Recent published reviews
No votes

A#1 thanks. O K no problem VERY minor issue .I spoke to someone very helpful. I will let you know if anything ever needs...

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1.2

I've been with them for a little over a month now things were great at first cor seemed that way everyone was helpful...

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2

After going to a store, who couldnt help me. They suggested I call customer service, which I replied this wont end...

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No votes

I was supposed to get four lines for 25 for phones one of them was free and the other ones was no payments for the 36...

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