PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Tmobile

TracFone and Tmobile Overview

Total reviews
1339
1231
Company responses
0
0
Issues resolved
17
6

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1339 reviews. It is 108 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TracFone customer support team than with Tmobile customer service.

TracFone and Tmobile Consumer Ratings

Rank
128 out of 1909 in Telecommunications category
220 out of 1909 in Telecommunications category
Customer service
219 in category
182 in category
Product or Service Quality
119 in category
149 in category
Website
200 in category
131 in category

According to consumer ratings and reviews, TracFone ranks 92 points higher in the Telecommunications category than Tmobile. People gave TracFone 1.3 stars for Customer service criterion in Telecommunications category and it is 350 points higher than the worst rated brand in this category. At the same time, Tmobile was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that TracFone has a higher rating than Tmobile. Regarding Website criterion, consumers gave TracFone 1.9 stars and it is 65% greater than other in category. Tmobile however was rated 2 stars and it is 77% greater than other in category.

TracFone and Tmobile Rating Details

Customer service
1.3 (407 reviews)
1.4 (340 reviews)
Reviewer's quote

Truly terrible customer service. The simplest transactions can take an hour or more -- then you're cut off, and have to start over again. If you finally do get a return ticket for a defective new phone -- which can take upward of an hour -- they'll send an older variety refurbished one...

PissedConsumer1770186

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W
Product or Service Quality
1.9 (363 reviews)
1.8 (287 reviews)
Reviewer's quote

...Costomer service tells me the problem is on the banks end. I have tried to pay my bill multiple ways. I have gone back and forth with tracfone for almost a month now, and i still dont have service or minuits...

James M

...THESE ARE PEOPLE PRETENDING TO BE EXPERTS WHO ASK IF AFTER TALKING TO THEM WOULD YOU RECOMMEND T-MOBILE AND IF YOU SAY NO THEY SEND YOU A TEXT SO IT WILL SHOW ON A REPORT OF THE SERVICE PROVIDE..

PissedConsumer1716008
Website
1.9 (349 reviews)
2 (302 reviews)
Reviewer's quote

...We should be able to get a refund because this problem is not of our making, but per your website you refuse to offer refunds. We are so frustrated that we will never recommend Tracfone to anyone..

Huston

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

TracFone and Tmobile Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Customer support
  • Service

TracFone and Tmobile Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

TracFone and Tmobile Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

TracFone and Tmobile Latest Reviews

Recent published reviews
1

Truly terrible customer service. The simplest transactions can take an hour or more -- then you're cut off, and have to...

Read all 1339 reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews

TracFone and Tmobile Products and Services

Most reviewed product and services
  • Tracfone Phone Service (289 reviews)
  • Tracfone Customer Care (117 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)