PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Tmobile

TracFone and Tmobile Overview

Total reviews
1394
1244
Company responses
0
0
Issues resolved
18
6

TracFone and Tmobile Consumer Ratings

Rank
157 out of 1425 in Telecommunications category
226 out of 1425 in Telecommunications category
Customer service
231 in category
193 in category
Product or Service Quality
126 in category
158 in category
Website
204 in category
125 in category
Reliability
89 in category
162 in category

TracFone and Tmobile Rating Details

Customer service
1.3 (439 reviews)
1.4 (348 reviews)
Reviewer's quote

It didn't received any signal and after 6 weeks of calling customer service and having them do there service call BS, the last one said to put the phone and everything back in the box and send it back to tracfone in Plainfield Indiana, so I did, now they can't find it. the keep asking for my...

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...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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Product or Service Quality
1.9 (392 reviews)
1.8 (293 reviews)
Reviewer's quote

...be delivered overnight so that my granddaughter would get it before returning to her home state---After not receiving it overnight--I called their customer service in the Philippines---and it was a JOKE!!! THEY DON'T CARE!!! I want my $4. 95 back since the phone is taking 3 days to get to me (not overnight). I explained that a company CAN NOT keep additional...

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so my payment can go through, I waited almost a week , I then call t mobile costumer service again they told me that I had a balance a 69 dollars , I said how can that be my phone is paid and my phone bill is paid until next month and I don't have to pay nothing cause a cancel two weeks in advanced...

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Website
1.9 (372 reviews)
2 (310 reviews)
Reviewer's quote

OK I went to the tracfone website, purchased a new phone, and when it arrived I called and tried to activate my new phone. I was told that there was no such thing as a 1 year plan for $99, and when I said that I was looking at that plan on the tracfone website, they took another look and lo and...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Reliability
2 (365 reviews)
1.6 (301 reviews)
Reviewer's quote

data usage does not show up on my acc

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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TracFone and Tmobile Pros and Cons

Pros
  • No contract
  • Price
  • Cost when i used very few minutes
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Customer support
  • Service

TracFone and Tmobile Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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TracFone and Tmobile Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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TracFone and Tmobile Latest Reviews

Recent published reviews
No votes

If I find out,after I have filed aformal complaint that you and straight talk are intercepting my free wifi phone...

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1.7

I changed from Verizon to T Mobile about 7 months ago and it was a very bad mistake! The reception, even along major...

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1

2 Months ago I purchased a galaxy 7 phone from tracfone. It didn't received any signal and after 6 weeks of calling...

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1.8

For last two weeks our cell service is totally screwed up. Phone rings once or twice and hangs up or goes to voice mail...

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TracFone and Tmobile Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Customer Care (120 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)