PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
TracFone
1.9
TMobile
TracFone

TMobile and TracFone Overview

Total reviews 2022 2179
Company responses 0 0
Issues resolved 21 31

TMobile and TracFone Consumer Ratings

Rank
426 out of 2019 in Telecommunications category
329 out of 2019 in Telecommunications category
Customer service
395 in category
474 in category
Product or Service Quality
363 in category
304 in category
Reliability
369 in category
266 in category
Website
329 in category
382 in category

TMobile and TracFone Rating Details

Customer service
1.4
(704 reviews)
1.3
(815 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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...Poor customer service, and an organization that is not trustworthy..

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Product or Service Quality
1.7
(631 reviews)
1.8
(716 reviews)
Reviewer's quote

...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

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My son received brand new phone tracfone a month later no service. Their supervisors are not even trained monkeys..

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Reliability
1.6
(628 reviews)
1.9
(680 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Many of the numbers I call won't go thru and I thought maybe it's because the wi-fi calling wasn't connected. I tried to connect and it keeps turning off.

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Website
1.9
(625 reviews)
1.8
(669 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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*** website, *** customer service, lost minutes, lost data. You can't even make a purchase on their app..

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TMobile and TracFone Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • No contract
  • Price
  • Cheap
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Customer service
  • Untrained call centers

TMobile and TracFone Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

I purchased a new Tracfone on 6.24.15 and called the appropriate number to switch service from my old Tracfone that was...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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5

Quiero liberar mi celular a cualquier compaรฑia por que estoy viviendo en mexico y mi celular no esta liberado

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TMobile and TracFone Most Critical Reviews

Lowest rated reviews
1

I have been following up with T-mobile customer service regarding a Promo offer, for which I am not getting any help for...

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1

Need handicapped help. Call 702 343 **** tony.need handicap help. Just to minutes. Sometimes I pass the test ,

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1

Im trying to find out how much I owe on a old bill but when I finally got through to someone I got hung up on. I'm...

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1

I've trying to add a 25 Dollar card for two days at it telling me. That the lines are full try to call back later

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TMobile and TracFone Latest Reviews

Recent published reviews
1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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No votes

Hi Alex, I spoke to you also during one of the several calls I had with the phillipines agents, of which you are one....

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No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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No votes

So my phone only sends and receives call n texts. There's also not data on my phone so when I leave my house nobody can...

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