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Tmobile

Telecommunications
  • 4 ISSUES RESOLVED
  • 1078 TOTAL REVIEWS
  • $350K CLAIMED LOSSES
  • $851 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Plans 7
  • Not much to like 7
  • Pricing of the plans 6
  • Sales representative 4
  • Price 4

Customers don't like

  • Customer support12
  • Service9
  • Customer service6
  • Billing6
  • Deceptive billing5
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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1064 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • No contract 12
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 7

Customers don't like

  • Poor customer service12
  • Untrained call centers8
  • Nonresponsive5
  • No resolution to my problem5
  • Worst customer service ever3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1376799

In comparison to Mobile and all other phone companies, TracFone has the worst service ever encountered. If I could do more to shut the company down I certainly would.

Anonymous
#1376797

Fyi, TracFone recently paid out FORTY MILLION in a Class Action law suit. $160,000 is less than their attorney fees.