PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
TracFone

Tmobile and TracFone Overview

Total reviews 1272 1437
Company responses 0 0
Issues resolved 9 18

Tmobile and TracFone Consumer Ratings

Rank
253 out of 1460 in Telecommunications category
180 out of 1460 in Telecommunications category
Customer service
213 in category
249 in category
Website
181 in category
207 in category
Reliability
189 in category
107 in category
Diversity of Products or Services
135 in category
121 in category

Tmobile and TracFone Rating Details

Customer service
1.4 (364 reviews)
1.3 (461 reviews)
Reviewer's quote

...the Philippines (supervisor) who cut me off after 1+39 total on the line waiting to speak to an agent and with the agent as well! Even getting to talk to a customer service agent took 58:35! Tina had good customer service, but Kim (male) cut me off when I asked for a U. S. representative! (to set the record: I am a notch below age...

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...Horrible phone and customer service, Never buy tracfones..

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Website
2 (326 reviews)
1.9 (387 reviews)
Reviewer's quote

I lost my phone went on the website it told me to call800937****. I did so after talking to someone I couldnt understand I asked Anna to repeat slower. She sent me to another dept that was the wrong one...

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Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's there, but they cover them up...

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Reliability
1.6 (316 reviews)
2 (386 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Ive spent 3 hours yesterday with your staff, to no avail.Is there anyone that can assist me with activating my phone

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Diversity of Products or Services
2 (312 reviews)
2.1 (351 reviews)
Reviewer's quote

...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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...TRACFONE *SERVICES TRACFONE. COM, FL, US Amount: -$18. 64 Posting Date: Jun 13, 2019 Posting Time: 08:49 AM Type: Withdrawal Posting Date: Mar 15, 2019 Posting Time: 09:44 AM March 15, 2019 $18...

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Tmobile and TracFone Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Untrained call centers
  • Tech support

Tmobile and TracFone Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Tmobile and TracFone Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Tmobile and TracFone Latest Reviews

Recent published reviews
1

I put $ on my prepaid t-mobile card. It's gone I Want to know where it went ..... I want my $ back..

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1

Ive spent 3 hours yesterday with your staff, to no avail.
Is there anyone that can assist me with activating my phone

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1.7

I had purchased a new 2019 Ford F-150 to participate in Veteran events, VFW, etc. Without telling me what a "Sprint Driv...

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No votes

Ive spent 3 hours with staff yesterday and 1 hour today and yet have my phone activated. Please assist.

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Tmobile and TracFone Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (121 reviews)
  • Tmobile Mobile Phone Service (48 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)