PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
TracFone

Tmobile and TracFone Overview

Total reviews
1229
1327
Company responses
0
0
Issues resolved
5
17

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1327 reviews. It is 98 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TracFone customer support team than with Tmobile customer service.

Tmobile and TracFone Consumer Ratings

Rank
219 out of 1945 in Telecommunications category
127 out of 1945 in Telecommunications category
Customer service
182 in category
224 in category
Website
132 in category
199 in category
Reliability
150 in category
82 in category

According to consumer ratings and reviews, TracFone ranks 92 points higher in the Telecommunications category than Tmobile. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 382 points higher than the worst rated brand in this category. At the same time, TracFone was rated 1.3 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than TracFone. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 73% greater than other in category. TracFone however was rated 2 stars and it is 85% greater than other in category.

Tmobile and TracFone Rating Details

Customer service
1.4 (338 reviews)
1.3 (398 reviews)
Reviewer's quote

...I have keep contact customer service and request unlock request it and back and forward many time until Sep 14. last commination got unlock the promise then I paid for last bill $122. 51 and tell them make sure not own you any money and cancel my service...

yat c

They said i didnt have in account with them but i have bewn a customer since the beginning of the year and all of a sudden my accou t is not there but i purchased an upgrade and couldnt even use it due to tracfones unprofessionalism and untrustworthy representatives never again anyone buying...

CHRISTIAN M
Website
2 (301 reviews)
1.9 (340 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

...They just kept repeating its on the website that we need a signature and it's our policy that it can only go to the house for delivery. Even spoke with a manager, got the same twilight zone illogical answer. They are nuts..

Tammy L
Reliability
1.6 (295 reviews)
2 (327 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or take calls in , i was only allowed to make emergency calls and i could only use FB , 2 days of trying to get it resolved nothing , they had me delete everything on my phone and take...

PissedConsumer1728604

Tmobile and TracFone Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Untrained call centers
  • Tech support

Tmobile and TracFone Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Tmobile and TracFone Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Tmobile and TracFone Latest Reviews

Recent published reviews
2.5

Dear Mr/ Miss
I use T Mobile service about 2 years and request return CellSpot device Sep 1 and cancel service . I have t...

Read all 1229 reviews
2.2

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or...

Read all 1327 reviews

Tmobile and TracFone Products and Services

Most reviewed product and services
  • Tmobile Phone Service (204 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Tracfone Phone Service (288 reviews)
  • Tracfone Customer Care (112 reviews)
  • Tracfone Service Transfer (78 reviews)