PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TMobile and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TMobile
1.7
TracFone
1.9
TMobile
TracFone

TMobile and TracFone Overview

Total reviews 2028 2185
Company responses 0 0
Issues resolved 21 31

TMobile and TracFone Consumer Ratings

Rank
425 out of 2028 in Telecommunications category
330 out of 2028 in Telecommunications category
Customer service
401 in category
484 in category
Product or Service Quality
369 in category
308 in category
Reliability
375 in category
270 in category
Website
331 in category
385 in category

TMobile and TracFone Rating Details

Customer service
1.4
(707 reviews)
1.3
(817 reviews)
Reviewer's quote

...They suggested I call customer service, which I replied this wont end well. I have had horrible experiences with customer service. I called because that seems to be the only way to address my service issue...

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By the time I returned home to set up the phone, it was NOT listed and considered by TRACFONE to have NEVER existed (so Customer Service said). On other social media sites, people who only have ONE phone on their account - who have experienced a cancellation - even with their bill paid and days,...

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Product or Service Quality
1.7
(634 reviews)
1.8
(719 reviews)
Reviewer's quote

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Loss of service for 10 days on my two tracfone's. All my remaining usage minutes have been deleted. Although I have 300 + days remaining on my account...

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Reliability
1.6
(631 reviews)
1.9
(683 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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I own 3 Tracfone cell phones (2 iPhones and an LG flip phone ) purchased from Tracfone. For the last week I have been unable to use any of the 3 phones due to No Service indication. I have contacted 8 different technicians at Tracfone during this period without any resolution. In the course of...

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Website
1.9
(628 reviews)
1.8
(672 reviews)
Reviewer's quote

...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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*** website, *** customer service, lost minutes, lost data. You can't even make a purchase on their app..

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TMobile and TracFone Pros and Cons

Pros
  • Pricing of the plans
  • No pros
  • Price
  • No contract
  • Price
  • Cheap
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Customer service
  • Untrained call centers

TMobile and TracFone Most Positive Reviews

Top rated reviews
5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

I purchased a new Tracfone on 6.24.15 and called the appropriate number to switch service from my old Tracfone that was...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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5

Quiero liberar mi celular a cualquier compaรฑia por que estoy viviendo en mexico y mi celular no esta liberado

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TMobile and TracFone Most Critical Reviews

Lowest rated reviews
1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

i have been a customer of tracfone for many years, i recently puchased a new android phone, but it didnt work, the reps...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

tried customer no service MULTIPLE times and they keep telling me if it continues call back!!!!!its going on 3 months...

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TMobile and TracFone Latest Reviews

Recent published reviews
2

After going to a store, who couldnt help me. They suggested I call customer service, which I replied this wont end...

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1

Loss of service for 10 days on my two tracfone's. All my remaining usage minutes have been deleted. Although I have 300...

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1

I was considering switching to Tmobile, so I started a chat w CS rep to ask a few questions. I clearly explained my...

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No votes

I have had a tracfone for over 20 years, since Verizon took over, every time I try to add minutes I have to go through...

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