PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
TracFone

Tmobile and TracFone Overview

Total reviews
1242
1381
Company responses
0
0
Issues resolved
6
18

Tmobile and TracFone Consumer Ratings

Rank
223 out of 1430 in Telecommunications category
152 out of 1430 in Telecommunications category
Customer service
191 in category
229 in category
Website
124 in category
198 in category
Reliability
157 in category
82 in category
Diversity of Products or Services
117 in category
103 in category

Tmobile and TracFone Rating Details

Customer service
1.4 (345 reviews)
1.3 (432 reviews)
Reviewer's quote

...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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received the new fone set up and when I get called ,I can't hear caller ,turned up volume still not working ,called customer service the tried to repair online still not working ,was told I would have to send them the fone prepaid by them ,this would take 3 to 4 days then they would repair or...

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Website
2 (307 reviews)
1.9 (367 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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OK I went to the tracfone website, purchased a new phone, and when it arrived I called and tried to activate my new phone. I was told that there was no such thing as a 1 year plan for $99, and when I said that I was looking at that plan on the tracfone website, they took another look and lo and...

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Reliability
1.6 (300 reviews)
2 (359 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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NY PHONE QUIT WORKING AND SAID IT WAS A STRAIGHT TALK PHONE SO I CALLED TRAC FONE AND TALKED TO 8 PEOPLE AND AFTER 1 1/2 HOURS ON MY HOME PHONE WITH THEM THEY TELL ME THAT MY MINUTE HAVE RUN OUT AND TO GO BUY MORE MINUTES AND THEY WILL TRY TO FIX MY PHONE i PAY 6 MONTH TO A YEAR AT A TIME ANY EVERY...

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Diversity of Products or Services
2.1 (295 reviews)
2.2 (328 reviews)
Reviewer's quote

...He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything...

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...TRACFONE *SERVICES TRACFONE. COM, FL, US Amount: -$18. 64 Posting Date: Jun 13, 2019 Posting Time: 08:49 AM Type: Withdrawal Posting Date: Mar 15, 2019 Posting Time: 09:44 AM March 15, 2019 $18...

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Tmobile and TracFone Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • No contract
  • Price
  • Cost when i used very few minutes
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Untrained call centers
  • Tech support

Tmobile and TracFone Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Tmobile and TracFone Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Tmobile and TracFone Latest Reviews

Recent published reviews
1

Assurant is not worth paying.

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1

NY PHONE QUIT WORKING AND SAID IT WAS A STRAIGHT TALK PHONE SO I CALLED TRAC FONE AND TALKED TO 8 PEOPLE AND AFTER 1...

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1

I like everyone else in the world is fighting to survive this pandemic. I like millions of people is unemployed and...

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2.7

OMG I decided finally to get a cell phone for when I am on long road trips, and a friend had told me about tracfone havi...

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Tmobile and TracFone Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Customer Care (120 reviews)
  • Tracfone Service Transfer (78 reviews)