PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Wireless and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Wireless
Tmobile

Total Wireless and Tmobile Overview

Total reviews
793
1251
Company responses
0
0
Issues resolved
4
6

Total Wireless and Tmobile Consumer Ratings

Rank
152 out of 1430 in Telecommunications category
230 out of 1430 in Telecommunications category
Customer service
186 in category
197 in category
Website
198 in category
130 in category
Product or Service Quality
135 in category
159 in category
Reliability
93 in category
168 in category

Total Wireless and Tmobile Rating Details

Customer service
1.4 (463 reviews)
1.4 (350 reviews)
Reviewer's quote

...This company's website and customer service are so poor it is impossible to get anything done...

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...I already contacted T-Mobile customer service on July , but they didnt solved my issue. Please help me with this matter. If you have further questions do not hesitate to contact me at 571-524-2920 or 703-200-7024..

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Website
1.9 (421 reviews)
2 (313 reviews)
Reviewer's quote

...Used the method in the website. No deal. I can't stand this company...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Product or Service Quality
1.9 (413 reviews)
1.8 (298 reviews)
Reviewer's quote

I am totally disappointed in your service! I have a technical issue with you everyday!!!!! I am changing my carrier back to Virizon Wireless!! Everyone I talk to has bad results with you! I checked your rating status...

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...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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Reliability
1.9 (409 reviews)
1.6 (305 reviews)
Reviewer's quote

Arrogant, no good, nothing works from day 1. Calls constantly drops, and they tell you to connect to the internet when you have paid for data to give you internet access.Wireless is the biggest scam of the 21st century really. They deserve 0 star rating. Don't get total wireless service.

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Total Wireless and Tmobile Pros and Cons

Pros
  • Price
  • Potential to save lots on cell bill
  • Coverage
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Extremely poor customer service
  • Incompetent tech support
  • Customer service
  • Customer support
  • Service

Total Wireless and Tmobile Most Positive Reviews

Top rated reviews
5

Transferred Samsung Convoy 2 and number from Verizon plan which we had since 1998 and purchased new LG Ultimate 2 whose...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I have a Moto G and was paying $45/mo. + tax with Verizon Prepaid for a few years. I realized I was paying too much...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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Total Wireless and Tmobile Most Critical Reviews

Lowest rated reviews
1

Visited the website and used the compatibility checker to see if my phone and tablet were compatible and it said they we...

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

I tried to bring my own phone and it was a nightmare!! TW does use 4G!!!! Only 3G

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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Total Wireless and Tmobile Latest Reviews

Recent published reviews
1

Pushed the wrong button when reviewing phones. Tried to cancel and wasn't able to. Used the method in the website. No...

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1

Yes there were 3 Tmobille reps one rep was taking care of a customer in a wheelchair, I greeted the store no one...

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1

I am totally disappointed in your service! I have a technical issue with you everyday!!!!! I am changing my carrier...

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1.8

i purchase a rev plus and once paid i requested to unblock/unlock my phone they wanted 75.00 dollars extra for...

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Total Wireless and Tmobile Products and Services

Most reviewed product and services
  • Total Wireless Customer Care (147 reviews)
  • Total Wireless Mobile Phone Service (100 reviews)
  • Total Wireless Phone Plan (61 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)