Time Warner Cable vs XO Communications

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1435 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

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  • 1 ISSUES RESOLVED
  • 45 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $8.7K AVERAGE LOSS
1.3
Customer service
Billing Practices
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Reliability 1

Customers don't like

  • Criminal billing practices6
  • Horrible customer service6
  • Expensive service5
  • Outrageous attitude and arrogance3
  • Terrible product2

Products by XO Communications

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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