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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1508 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Customer service7
  • Frequent cable outages6
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 530 TOTAL REVIEWS
  • $62K CLAIMED LOSSES
  • $485 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed 6
  • Having internet 3
  • Installer 3
  • That i was not only one being screwed 3
  • When it works right 2

Customers don't like

  • Price6
  • Dishonest service tech4
  • Service4
  • Sneakiness of charges3
  • Unwillingness to rectify situation3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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