Time Warner Cable vs Wide Open West

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1435 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

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Wide Open West

Telecommunications
  • 2 ISSUES RESOLVED
  • 148 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $7.9K AVERAGE LOSS
1.8
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • No contracts 5
  • Priceses 3
  • Easy to reach customer service 2
  • Nothing at all 1
  • Price 1

Customers don't like

  • Poor customer service10
  • Customer service8
  • Lying salesman5
  • Customer disservice4
  • Time it takes to get a technician4

Products by Wide Open West

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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