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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1470 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service14
  • Frequent cable outages14
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Vyve Broadband

Telecommunications
  • 1 ISSUES RESOLVED
  • 161 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $63.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet when it works 5
  • No contract 4
  • When it works it is great 3
  • Month to month billing 2
  • Speed when it worked 1

Customers don't like

  • Customer service10
  • Customer care9
  • Overpriced7
  • Quality of service7
  • Poor value5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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