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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1482 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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Vonage

Telecommunications
  • 0 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $42.1K CLAIMED LOSSES
  • $501 AVERAGE LOSS
1.3
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • When they are truthful 2
  • Service until i must contact support 2
  • Promise of service to be provided 1
  • Reliable phone service 1

Customers don't like

  • Customer service14
  • Billing9
  • Fraudulent misrepresentation7
  • Service7
  • Executive response team4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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