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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1484 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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USA Communications

Telecommunications
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $5K CLAIMED LOSSES
  • $841 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Price 1
  • Pricing 1
  • Promises 1
  • When it worked 1

Customers don't like

  • When it does not work and technician does nothing to help3
  • Amount of time to have a technician fix the problem3
  • Customer service3
  • Eqipment2
  • Internet support and maintenance time2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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