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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1455 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 5
  • Variety of channels 5
  • Techs who came to my home 3

Customers don't like

  • Lack of problem solving28
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Slow internet12
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Tracfone

Telecommunications
  • 11 ISSUES RESOLVED
  • 957 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $724 AVERAGE LOSS
1.9
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • No contract 11
  • Cost when i used very few minutes 10
  • Price 10
  • Good service for years 9
  • Always 3 hours on the phone they hang up on you 6

Customers don't like

  • Poor customer service19
  • Untrained call centers12
  • Rude customer service people10
  • Customer service9
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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