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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1482 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service15
  • Frequent cable outages14
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Tmobile

Telecommunications
  • 4 ISSUES RESOLVED
  • 1012 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $865 AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Billing Practices
Website
Exchange, Refund and Cancellation Policy
  • Plans 6
  • Not much to like 5
  • Price 4
  • Sales representative 4
  • Pricing of the plans 3

Customers don't like

  • Service17
  • Customer support16
  • Customer service14
  • Billing12
  • Coverage9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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