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Vivid Seats
Ticketmaster

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Vivid Seats

Vivid Seats

1.4
  • 28 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1434 TOTAL REVIEWS
Rank
21 out of 267
in Tickets category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    925
  • SUCCESSFUL
    32%
  • AVG CALL DURATION
    04:17
  • ISSUES RESOLVED
    10%
Top Products and Services
1.3
179 reviews
1.3
125 reviews
1.4
79 reviews
Ticketmaster

Ticketmaster

1.4
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 224 TOTAL REVIEWS
Rank
19 out of 267
in Tickets category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    108
  • SUCCESSFUL
    8%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    2%
Top Products and Services
1.7
39 reviews
1.1
24 reviews
1
16 reviews

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Anonymous
#1661945

They're probably owned by the same company because when I had trouble with my tickets for Bob Seger other people had Ticketmaster tickets with the same problem I did not get in to see concert

Anonymous
#1504331

Ticketmaster was great and far less expensive than Vivid Seats. I lost nearly $300 from Vivid Seats and they expressed no interest in making it right. I'll use Ticketmaster from now on.

Iseeabug49
#1328912

I went to blue October concert and there were tickets available for 27 dollars at the door. So disappointed with vivid seats I would have used Ticketmaster over vivid seats anytime yet I did not know where the location of the concert was.

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