PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Ticketmaster

Vivid Seats and Ticketmaster Overview

Total reviews
1591
377
Company responses
0
0
Issues resolved
28
3

Vivid Seats and Ticketmaster Consumer Ratings

Rank
23 out of 204 in Tickets category
13 out of 204 in Tickets category
Customer service
20 in category
13 in category
Website
15 in category
24 in category
Exchange, Refund and Cancellation Policy
16 in category
10 in category
Price Affordability
25 in category
19 in category

Vivid Seats and Ticketmaster Rating Details

Customer service
1.2 (897 reviews)
1.3 (157 reviews)
Reviewer's quote

It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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We are dealing with a serious Covid19 pandemic I process the transfer of tickets its even noted in the comments and refund just like the Ticketmaster customer service rep walk me explain 3 days after receiving the email about refund and now Ticketmaster refuses to issue me a refund. This is a crazy...

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Website
1.6 (829 reviews)
1.6 (147 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

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Exchange, Refund and Cancellation Policy
1.1 (819 reviews)
1.3 (140 reviews)
Reviewer's quote

I still have not gotten my refund and it has been over 2 weeks!..

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...I received an email stating the event was cancelled and I would be receiving a refund within 30 days. Today is the 30th day since the scheduled event and still no refund. I find Ticketmaster to be an unreputable ticket vendor and would not recommend purchasing tickets from this company...

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Price Affordability
1.4 (752 reviews)
1.6 (129 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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Vivid Seats and Ticketmaster Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Shifting blame
  • Poor or limited customer service

Vivid Seats and Ticketmaster Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Vivid Seats and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Vivid Seats and Ticketmaster Latest Reviews

Recent published reviews
No votes

Need to talk to a customer service agent

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No votes

I bought 4 Celtics tickets and was supposed to go to a game but it was cancelled due to the coronavirus and I spent...

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1

You gave me credit with an expiration date.
I don't want credit I want my money back for the service I paid for that was...

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1.8

I had tickets for the July 4th baseball game at Rogers Center between the Yankees and Toronto Blue Jays. I received an...

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Vivid Seats and Ticketmaster Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (208 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Ticketmaster Concert Ticket (60 reviews)
  • Ticketmaster Customer Care (30 reviews)
  • Ticketmaster Event Ticket (21 reviews)