PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Ticketmaster

Vivid Seats and Ticketmaster Overview

Total reviews
1460
239
Company responses
0
0
Issues resolved
28
3

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 1221 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Ticketmaster customer service.

Vivid Seats and Ticketmaster Consumer Ratings

Rank
19 out of 258 in Tickets category
18 out of 258 in Tickets category
Customer service
18 in category
23 in category
Website
16 in category
27 in category
Exchange, Refund and Cancellation Policy
13 in category
12 in category

According to consumer ratings and reviews, Ticketmaster ranks 1 points higher in the Tickets category than Vivid Seats. People gave Vivid Seats 1.2 stars for Customer service criterion in Tickets category and it is 53 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vivid Seats has a higher rating than Ticketmaster. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Vivid Seats 1.1 stars and it is 82% greater than other in category. Ticketmaster however was rated 1.2 stars and it is 83% greater than other in category.

Vivid Seats and Ticketmaster Rating Details

Customer service
1.2 (825 reviews)
1.2 (105 reviews)
Reviewer's quote

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Website
1.7 (764 reviews)
1.4 (103 reviews)
Reviewer's quote

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D
Exchange, Refund and Cancellation Policy
1.1 (751 reviews)
1.2 (98 reviews)
Reviewer's quote

...We tried to cancel and no one is there to answer, there is no help, no refund, no one to contact so you can dispute the charge and see if that helps. DO NOT USE THIS SITE;;..

Neida

...I am now still waiting since the 12th of December 2019 for them to issue a refund for tickets that were never printed, nor used to attend in the..

Drayden

Vivid Seats and Ticketmaster Pros and Cons

Pros
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Not taking responsibility
  • Shifting blame

Vivid Seats and Ticketmaster Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Vivid Seats and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Vivid Seats and Ticketmaster Latest Reviews

Recent published reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

I want my credit that I was promosed

Read all 239 reviews

Vivid Seats and Ticketmaster Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)
  • Ticketmaster Concert Ticket (40 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)