PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Ticketmaster

Vivid Seats and Ticketmaster Overview

Total reviews 1591 517
Company responses 0 0
Issues resolved 28 3

Vivid Seats and Ticketmaster Consumer Ratings

Rank
21 out of 193 in Tickets category
12 out of 193 in Tickets category
Customer service
22 in category
12 in category
Website
16 in category
21 in category
Exchange, Refund and Cancellation Policy
18 in category
10 in category
Price Affordability
27 in category
15 in category

Vivid Seats and Ticketmaster Rating Details

Customer service
1.2 (908 reviews)
1.4 (203 reviews)
Reviewer's quote

...I finally spoke with a customer service rep today. They quoted the 7 days bs. I asked for a supervisor...

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...Customer service does not answer my emails..

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Website
1.6 (836 reviews)
1.6 (194 reviews)
Reviewer's quote

...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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...I am giving the worst rating for customer service since their website is no help at all..

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Exchange, Refund and Cancellation Policy
1.1 (831 reviews)
1.3 (187 reviews)
Reviewer's quote

Sturgill show was canceled back in may ifor the Nashville show and I dont want a credit I want a refund. Its been almost a year since its cancellation. I dont want a credit...

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...I emailed earlier asking a refund for my tickets and I havent gotten them yet. This is the second time Ive asked for my money back and Im beyond livid at the ineptitude of your company. Please refund the $75...

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Price Affordability
1.4 (762 reviews)
1.7 (170 reviews)
Reviewer's quote

...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Oh of course they cant! He also said I was welcome to repurchase them after me just telling him Im not going to buy one ticket for almost the same price I paid for three. He had not one reason why I never received anything about the refund. His reasoning for everything was full of *** So not sure...

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Vivid Seats and Ticketmaster Pros and Cons

Pros
  • Zero things
  • No pros
  • It was easy to purchase tickets
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Yes i did get the tickets i ordered
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes

Vivid Seats and Ticketmaster Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Vivid Seats and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Vivid Seats and Ticketmaster Latest Reviews

Recent published reviews
No votes

Hi- my order number is 3173****. I want a refund for the two Harry Styles tix. If there is a new date of oct 2021 my dau...

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2.1

I ordered two tickets back on March 6, 2020 for the Motionless in White concert at Sauget IL on 4/28/20. I emailed earli...

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1.6

Sturgill show was canceled back in may ifor the Nashville show and I dont want a credit I want a refund. Its been...

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1

We have tkt that have been postponed and cancelled and we can not contact TM to ask for a refund and all links pointing...

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Vivid Seats and Ticketmaster Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (197 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)
  • Ticketmaster Concert Ticket (72 reviews)
  • Ticketmaster Event Ticket (26 reviews)
  • Ticketmaster Show Ticket (7 reviews)