PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats

Ticketmaster and Vivid Seats Overview

Total reviews
Company responses
Issues resolved

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1447 reviews. It is 1214 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Ticketmaster customer service.

Ticketmaster and Vivid Seats Consumer Ratings

19 out of 268 in Tickets category
21 out of 268 in Tickets category
Customer service
23 in category
19 in category
29 in category
16 in category
Exchange, Refund and Cancellation Policy
12 in category
13 in category

According to consumer ratings and reviews, Ticketmaster ranks 2 points higher in the Tickets category than Vivid Seats. People gave Ticketmaster 1.2 stars for Customer service criterion in Tickets category and it is 48 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vivid Seats has a higher rating than Ticketmaster. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ticketmaster 1.2 stars and it is 83% greater than other in category. Vivid Seats however was rated 1.1 stars and it is 82% greater than other in category.

Ticketmaster and Vivid Seats Rating Details

Customer service
1.2 (104 reviews)
1.2 (821 reviews)
Reviewer's quote

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...


He spent $550 on two tickets for seats that gave a worse show than I would have gotten from my couch, and the customer service rep assured my dad over and over again that these seats would be comparable, NOT even close!! Went from basically the best seats in the house to the worst seats in the...

Erica N
1.4 (101 reviews)
1.7 (760 reviews)
Reviewer's quote

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D

Got tickets to Fleetwood Mac in Boston for April 2, 2019 show. Paid almost $1,400 for 2 floor seats, row 10. The show ended up being rescheduled because Stevie got sick. The new date was October 28, 2019 (yesterday).********According to Vivid Seat's website: If an event has been postponed or...

Michelle Q
Exchange, Refund and Cancellation Policy
1.2 (96 reviews)
1.1 (747 reviews)
Reviewer's quote

...Was charged $10 each to exchange my 2 tickets. :wtf:..


...what they sent sucked!! I am trying with my Credit Card company to get a refund but so far they don’t really care..


Ticketmaster and Vivid Seats Pros and Cons

  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
  • Customer service
  • Not taking responsibility
  • Shifting blame
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticketmaster and Vivid Seats Most Positive Reviews

Top rated reviews

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...


The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Ticketmaster and Vivid Seats Most Critical Reviews

Lowest rated reviews

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...


I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Ticketmaster and Vivid Seats Latest Reviews

Recent published reviews

I ordered tickets and paid for them but I havent gotten them in the email or any confirmation about the tickets.

Read all 233 reviews

I received a text stating an email had been sent to me with instructions on how to get the tickets to the 1975 concert...

Read all 1447 reviews

Ticketmaster and Vivid Seats Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (39 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)