PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Vivid Seats

Ticketmaster and Vivid Seats Overview

Total reviews 725 1611
Company responses 0 0
Issues resolved 4 28

Ticketmaster and Vivid Seats Consumer Ratings

Rank
14 out of 197 in Tickets category
25 out of 197 in Tickets category
Customer service
16 in category
28 in category
Website
21 in category
20 in category
Exchange, Refund and Cancellation Policy
13 in category
22 in category
Price Affordability
17 in category
30 in category

Ticketmaster and Vivid Seats Rating Details

Customer service
1.4 (269 reviews)
1.2 (918 reviews)
Reviewer's quote

...For Ticketmaster to hold my funds for over two years for a product that they cant deliver is unreasonable, and the WORST customer service I have ever experienced. I want a refund of the entire amount $443. 90...

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...Theres no physical person to talk to on the phone its all recordings for your customer service phone number. How do I get a refund for my event. ?!!? Can someone email me or call me please!!!!! Event#3353**** Email- Lmk12888@***...

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Website
1.6 (246 reviews)
1.6 (846 reviews)
Reviewer's quote

or Canadian citizen it has not been possible to get a refund and I couldnt find any further information on the website on how to proceed or who to contact. They replied within a day, apologizing for any delay because they have been receiving a lot of enquiries (understandalbe!) and if I could check...

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...Sketchy website I dont like the way the website looks i want my money back..

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Exchange, Refund and Cancellation Policy
1.3 (244 reviews)
1.1 (841 reviews)
Reviewer's quote

I need to tak to a person it says online I have no events so how the *** can I apply for a refund. I live in a different country and this ridiculous I cannot get ahold of someone to get my money back..

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...We requested a refund and Vivid Seats declined! So they get to use our money for over a year? And who knows, they may reschedule again! It is not right..

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Price Affordability
1.8 (223 reviews)
1.4 (771 reviews)
Reviewer's quote

...I should not have to sell my tickets for a lower price I WANT MY MONEY BACK. Please assist. I went through and found the email that stats in June 2020 my request for a refund...

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...I found tickets in 2021 I could use the credit for but now the ticket prices were more than double! I didn't want to lose the credits, so I bought the tickets. (original price $114. 91 ea) Vivid Seat price ($291 ea...

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Ticketmaster and Vivid Seats Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Easy to get tickets
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticketmaster and Vivid Seats Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Ticketmaster and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Ticketmaster and Vivid Seats Latest Reviews

Recent published reviews
No votes

I cant get into my ticket master account I ordered 2 tickets for westlife at Wembley and my order number was in my email...

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No votes

Assigned 3 others to sit next to is so much for 6'appart. The stadium did offer folding chairs in the rear, ate.they...

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No votes

I order tickets for the Mike Epps comedy show that's coming to the Toyota center June 5 2021.. It was taking out of my...

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1.9

We purchased concert tickets from Vivid Seats on 5/22/20. Due to COVID the concert was originally scheduled for...

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