PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Vivid Seats

Ticketmaster and Vivid Seats Overview

Total reviews 378 1588
Company responses 0 0
Issues resolved 3 28

Ticketmaster and Vivid Seats Consumer Ratings

Rank
12 out of 205 in Tickets category
22 out of 205 in Tickets category
Customer service
13 in category
21 in category
Website
24 in category
16 in category
Exchange, Refund and Cancellation Policy
9 in category
17 in category
Price Affordability
18 in category
25 in category

Ticketmaster and Vivid Seats Rating Details

Customer service
1.3 (161 reviews)
1.2 (900 reviews)
Reviewer's quote

...They make it impossible for you to get through to Customer Service. I contacted American Express. Faxed them ALL the supporting documentation...

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...Their customer service is a joke. This company has bad practices and uses instruments such as nonsensical promotions to prevent refunds..

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Website
1.6 (151 reviews)
1.6 (828 reviews)
Reviewer's quote

So I on 8/23/20 went on Ticketmasters website to look at any concerts that might be of interest (not that we are able to go these days anyway) and while on my account find out that I no longer have the Kenny Chesney tickets that they were refunded. The refund went to my friends card that was used...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Exchange, Refund and Cancellation Policy
1.2 (147 reviews)
1.1 (822 reviews)
Reviewer's quote

Ticketmaster claims they made a refund to a card ending in digits that are different from my card and the card I paid for the event. The amount is different as well. No way to contact them anymore through chat window or any other way..

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My show was cancelled it says i have 7 days to request a refund verse a credit. Have tried 2 numbers and live chat. Can't get to any one to answer my question...

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Price Affordability
1.6 (133 reviews)
1.4 (752 reviews)
Reviewer's quote

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Ticketmaster and Vivid Seats Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Customer service
  • Poor or limited customer service
  • Shifting blame
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticketmaster and Vivid Seats Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Ticketmaster and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Ticketmaster and Vivid Seats Latest Reviews

Recent published reviews
1

Ticketmaster claims they made a refund to a card ending in digits that are different from my card and the card I paid...

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No votes

They canceled our event and then sent an email notifying us that we would only get a credit unless we responded within...

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No votes

Ticket master owes me over $200.00. I asked for a refund and they never put the money back in my account even though it...

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1

Vivid seats does not honor its commitment for refunds. Their customer service is a joke. This company has bad practices...

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Ticketmaster and Vivid Seats Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (61 reviews)
  • Ticketmaster Customer Care (31 reviews)
  • Ticketmaster Event Ticket (19 reviews)
  • Vivid Seats Concert Ticket (205 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)