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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 125 TOTAL REVIEWS
  • $12.1K CLAIMED LOSSES
  • $280 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Joshua 1
  • Not sure 1
  • Tv exposure 1
  • When the show was over leaving was easy 1

Customers don't like

  • Customer service10
  • Not taking responsibility8
  • Policy4
  • Taking too much money4
  • Shifting blame4
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Vivid Seats

Tickets
  • 23 ISSUES RESOLVED
  • 910 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $611 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • One of the agents was very helpful 6
  • Availability of tickets 6
  • It was easy to purchase tickets 6
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale45
  • Customer service44
  • Refund policy36
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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