PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Vivid Seats

Ticketmaster and Vivid Seats Overview

Total reviews 460 1583
Company responses 0 0
Issues resolved 3 28

Ticketmaster and Vivid Seats Consumer Ratings

Rank
12 out of 208 in Tickets category
21 out of 208 in Tickets category
Customer service
13 in category
21 in category
Website
21 in category
16 in category
Exchange, Refund and Cancellation Policy
9 in category
17 in category
Product or Service Quality
7 in category
15 in category

Ticketmaster and Vivid Seats Rating Details

Customer service
1.3 (191 reviews)
1.2 (903 reviews)
Reviewer's quote

...Online chat down and customer service line just hangs up on you. Extremely frustrating, need to speak to someone for 5mins. Simple..

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I have been lied to about my refund, I also ask for a full refund and your international customer service team have told me I received an email on the 4/1/2020. Tell me I have 7 days to contract you for a refund. Never got that email..

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Website
1.6 (178 reviews)
1.6 (832 reviews)
Reviewer's quote

Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

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...The event was cancelled due to Covid-19, per the CMA website. When we purchased our tickets it stated a 100% Buyers Guarantee, if cancelled full refund! Well they wont refund our money and said the event is postponed. It isnt postponed and cancelled, as this is a yearly event with different artists...

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Exchange, Refund and Cancellation Policy
1.3 (174 reviews)
1.1 (826 reviews)
Reviewer's quote

tickets changed and then were canceled no refund provided and still have not heard from ticketnaster as of yet..

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...The company is refusing to refund my money but will only give me a credit. We are having tough financial times because of the Covid outbreak as well. That money is needed right now and despite multiple requests, they continue to refuse to issue a cash refund...

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Product or Service Quality
1.6 (158 reviews)
1.3 (700 reviews)
Reviewer's quote

...Appreciate their good service..

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...Customer service is either giving me the run-around or blatantly lying. Hopefully this black swan kills their business and ticket brokers in general..

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Ticketmaster and Vivid Seats Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticketmaster and Vivid Seats Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Ticketmaster and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Ticketmaster and Vivid Seats Latest Reviews

Recent published reviews
2

Ive been trying to contact Ticketmaster for almost 6 months to get a refund for a concert that had been postponed. They...

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1

Purchased tickets in Feb. to see Tame Impala. Spent $300. Just called to see if the concert was going to be rescheduled...

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No votes

I was trying to go to the show today

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No votes

Ordered 4 tickets to concert then covid hit and was canceled twice so I want my money refunded and everyone I talk to...

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Ticketmaster and Vivid Seats Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (69 reviews)
  • Ticketmaster Event Ticket (23 reviews)
  • Ticketmaster Show Ticket (7 reviews)
  • Vivid Seats Concert Ticket (196 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)