Ticketmaster vs Vivid Seats

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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 112 TOTAL REVIEWS
  • $10.7K CLAIMED LOSSES
  • $297 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Joshua 1
  • When the show was over leaving was easy 1
  • Tv exposure 1

Customers don't like

  • Customer service9
  • Not taking responsibility8
  • Policy4
  • Taking too much money4
  • Shifting blame4

Products by Ticketmaster

No items

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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 769 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $588 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • It was easy to purchase tickets 5
  • Ease of use 4
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale44
  • Customer service42
  • Refund policy34
  • Hidden fees30
  • Service27

Products by Vivid Seats

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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