PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Ticketmaster

Viagogo and Ticketmaster Overview

Total reviews 992 464
Company responses 0 0
Issues resolved 4 3

Viagogo and Ticketmaster Consumer Ratings

Rank
22 out of 208 in Tickets category
12 out of 208 in Tickets category
Customer service
25 in category
13 in category
Website
17 in category
22 in category
Value for money
15 in category
6 in category
Product or Service Quality
17 in category
7 in category

Viagogo and Ticketmaster Rating Details

Customer service
1.2 (407 reviews)
1.3 (192 reviews)
Reviewer's quote

...I HAVE GOTTEN ZERO AND I MEAN ZERO CUSTOMER SERVICE HELP AND EVERYTIME I CONTACT VIAGOGO IM TRANSFERED TO A VOICE AUTOMATED RECORDING, WHICH OFFERS ZERO HELP FOR MY ISSUE. I WANT A FULL REFUND. I DON'T WANT VOUCHERS FOR ANOTHER CONCERT...

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no phone service at customer service or any other number..

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Website
1.6 (394 reviews)
1.6 (179 reviews)
Reviewer's quote

...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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...I am giving the worst rating for customer service since their website is no help at all..

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Value for money
1.4 (382 reviews)
1.7 (136 reviews)
Reviewer's quote

...$254 was hard earned pandemic money and NOT UNEMPLOYMENT FUNDS..

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...When it becomes to buying tickets all easy when we need our money back struggling with COVID you guys dont care !..

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Product or Service Quality
1.3 (376 reviews)
1.6 (159 reviews)
Reviewer's quote

Dear Customer Services Escalation, 2407**** I am writing to complain about an issue with Ticket Resales. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened:...

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This is the worst customer service I have ever had dealing with any company. I have been unable to purchase tickets for the event I need to see my daughter in her sporting event and I cannot even speak to a rep to get this accomplished when I continue to receive ongoing error messages. I would...

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Viagogo and Ticketmaster Pros and Cons

Pros
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Customer service
  • I have fallen into a scam
  • No phone support
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes

Viagogo and Ticketmaster Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Viagogo and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Viagogo and Ticketmaster Latest Reviews

Recent published reviews
1

We just want. Refund put in account

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No votes

I bought 3 tickets for the wilding out show which was scheduled for March 2020 and was canceled. I would like a refund

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No votes

I would like a full refund as I know it will not be happening, order # 2445****, Im from USA! Please contact me...

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No votes

I bought tickets to a concert and it has been canceled because of Covid spoke with customer rep they told me to get...

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Viagogo and Ticketmaster Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)
  • Ticketmaster Concert Ticket (69 reviews)
  • Ticketmaster Event Ticket (23 reviews)
  • Ticketmaster Show Ticket (7 reviews)