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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 283 TOTAL REVIEWS
  • $62.1K CLAIMED LOSSES
  • $668 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Idea of getting a ticket from them 5
  • Ease of use to buying tickets 5
  • Easy website 4
  • Looked like respectable site 3
  • That they had tickets we wanted 2

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee4
  • I have fallen into a scam4
  • Poor service and not being able to contact company3
  • Looks like scam3
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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 155 TOTAL REVIEWS
  • $20.2K CLAIMED LOSSES
  • $367 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Yes i did get the tickets i ordered 1
  • When the show was over leaving was easy 1
  • Tv exposure 1
  • Rep was very nice 1

Customers don't like

  • Customer service14
  • Not taking responsibility5
  • Shifting blame3
  • On line purchasing3
  • Bait and switch3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1363902

Pretty crappy.They do not advise that the cannot deliver to PO Boxes and the website allows them as delivery addresses.

Then you have to wait for FedEx to fail to deliver and the tickets to go somewhere for Viagogo to contact you with another delivery address.Then they sit on the tickets and don't tell you when they will send them even though they have them in hand.