PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Ticketmaster

Viagogo and Ticketmaster Overview

Total reviews
976
239
Company responses
0
0
Issues resolved
4
3

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 976 reviews. It is 737 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ticketmaster customer support team than with Viagogo customer service.

Viagogo and Ticketmaster Consumer Ratings

Rank
20 out of 258 in Tickets category
18 out of 258 in Tickets category
Customer service
22 in category
23 in category
Website
18 in category
27 in category
Value for money
11 in category
13 in category

According to consumer ratings and reviews, Ticketmaster ranks 2 points higher in the Tickets category than Viagogo. People gave Viagogo 1.2 stars for Customer service criterion in Tickets category and it is 49 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viagogo has a higher rating than Ticketmaster. Regarding Value for money criterion, consumers gave Viagogo 1.4 stars and it is 85% greater than other in category. Ticketmaster however was rated 1.3 stars and it is 82% greater than other in category.

Viagogo and Ticketmaster Rating Details

Customer service
1.2 (395 reviews)
1.2 (105 reviews)
Reviewer's quote

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Website
1.6 (381 reviews)
1.4 (103 reviews)
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D
Value for money
1.4 (369 reviews)
1.3 (68 reviews)
Reviewer's quote

...Took my money no tickets. Looks like no big Christmas surprise for her. Tried to get in contact for hours, what a run around!..

Gina D

...I wasn't trying to get a refund at first but if they're going to ask me what and why I was writing to them for, I want my damn money back..

PissedConsumer1694407

Viagogo and Ticketmaster Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
Cons
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue
  • Customer service
  • Not taking responsibility
  • Shifting blame

Viagogo and Ticketmaster Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Viagogo and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Viagogo and Ticketmaster Latest Reviews

Recent published reviews

I feel ripped off as the tickets I bough to see Michael Buble for my husband and I we were charged $470.66 When the tick...

Read all 976 reviews

I want my credit that I was promosed

Read all 239 reviews

Viagogo and Ticketmaster Products and Services

Most reviewed product and services
  • Viagogo Concert Ticket (159 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)
  • Ticketmaster Concert Ticket (40 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)