PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Ticketmaster

Viagogo and Ticketmaster Overview

Total reviews
1043
378
Company responses
0
0
Issues resolved
4
3

Viagogo and Ticketmaster Consumer Ratings

Rank
24 out of 203 in Tickets category
13 out of 203 in Tickets category
Customer service
23 in category
13 in category
Website
19 in category
25 in category
Value for money
15 in category
10 in category
Price Affordability
23 in category
20 in category

Viagogo and Ticketmaster Rating Details

Customer service
1.2 (416 reviews)
1.3 (157 reviews)
Reviewer's quote

...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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We are dealing with a serious Covid19 pandemic I process the transfer of tickets its even noted in the comments and refund just like the Ticketmaster customer service rep walk me explain 3 days after receiving the email about refund and now Ticketmaster refuses to issue me a refund. This is a crazy...

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Website
1.6 (399 reviews)
1.6 (147 reviews)
Reviewer's quote

...Is something broken on the website. Need help right now..

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Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

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Value for money
1.4 (389 reviews)
1.6 (103 reviews)
Reviewer's quote

...Next year, I would have to fly in from the US, which means more money and who even knows if we will be able to fly next year. It's not my fault, I want my money back..

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Im not waiting Im not holding I need this money desperately to help pay for my medical expenses as a Korean war veteran handicapped in a wheelchair and if a show is canceled and postponed for one year I have a right to a refund legally speaking without a question. No one at Ticketmaster and...

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Price Affordability
1.5 (379 reviews)
1.6 (129 reviews)
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

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Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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Viagogo and Ticketmaster Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Customer service
  • No phone support
  • I have fallen into a scam
  • Customer service
  • Shifting blame
  • Poor or limited customer service

Viagogo and Ticketmaster Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Viagogo and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Viagogo and Ticketmaster Latest Reviews

Recent published reviews
No votes

Original Jimmy Buffet Concert cxld due to Corona Virus. Rescheduled to Aug 2021. We are unable to go. Trying to...

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No votes

I purchased 5 tickets for wild n out for March 21,2020 and it was postponed due to COVID-19. I was unable to get a...

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No votes

I buy 2 tickets for Alejandro Fernandez in Miami
And the concert was cancel
Please contact me or refund my money to my cc...

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No votes

I bought 4 Celtics tickets and was supposed to go to a game but it was cancelled due to the coronavirus and I spent...

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Viagogo and Ticketmaster Products and Services

Most reviewed product and services
  • Viagogo Shipping Service (175 reviews)
  • Viagogo Concert Ticket (126 reviews)
  • Viagogo Customer Care (105 reviews)
  • Ticketmaster Concert Ticket (60 reviews)
  • Ticketmaster Customer Care (30 reviews)
  • Ticketmaster Event Ticket (21 reviews)