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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $78.6K CLAIMED LOSSES
  • $721 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 6
  • Idea of getting a ticket from them 5
  • Looked like respectable site 4
  • Easy website 4
  • That they had tickets we wanted 3

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee5
  • Poor service and not being able to contact company4
  • I have fallen into a scam4
  • Service fee and potential abuse of young buyers3
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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 163 TOTAL REVIEWS
  • $33.5K CLAIMED LOSSES
  • $578 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Lawsuit 2
  • Yes i did get the tickets i ordered 1
  • When the show was over leaving was easy 1
  • Tv exposure 1
  • Rep was very nice 1

Customers don't like

  • Customer service14
  • Not taking responsibility5
  • Shifting blame3
  • On line purchasing3
  • Bait and switch3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1363902

Pretty crappy. They do not advise that the cannot deliver to PO Boxes and the website allows them as delivery addresses.

Then you have to wait for FedEx to fail to deliver and the tickets to go somewhere for Viagogo to contact you with another delivery address. Then they sit on the tickets and don't tell you when they will send them even though they have them in hand.