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Ticketmaster

Tickets
  • 3 ISSUES RESOLVED
  • 139 TOTAL REVIEWS
  • $18.5K CLAIMED LOSSES
  • $364 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Not sure 2
  • Lawsuit 2
  • Yes i did get the tickets i ordered 1
  • When the show was over leaving was easy 1
  • Tv exposure 1

Customers don't like

  • Not taking responsibility5
  • Customer service4
  • Shifting blame3
  • Taking too much money2
  • Policy2
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 217 TOTAL REVIEWS
  • $51.6K CLAIMED LOSSES
  • $638 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 5
  • Idea of getting a ticket from them 4
  • Looked like respectable site 3
  • Easy website 3
  • Website flow is perfect and words fine 1

Customers don't like

  • I have fallen into a scam4
  • Porr service and failure to keep the money back guarantee3
  • Customer support preprepared answers3
  • Service fee and potential abuse of young buyers2
  • Rip off fees2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1363902

Pretty crappy.They do not advise that the cannot deliver to PO Boxes and the website allows them as delivery addresses.

Then you have to wait for FedEx to fail to deliver and the tickets to go somewhere for Viagogo to contact you with another delivery address.Then they sit on the tickets and don't tell you when they will send them even though they have them in hand.