PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo

Ticketmaster and Viagogo Overview

Total reviews
346
1016
Company responses
0
0
Issues resolved
3
4

Ticketmaster and Viagogo Consumer Ratings

Rank
12 out of 202 in Tickets category
22 out of 202 in Tickets category
Customer service
12 in category
21 in category
Website
24 in category
19 in category
Exchange, Refund and Cancellation Policy
10 in category
13 in category
Product or Service Quality
8 in category
15 in category

Ticketmaster and Viagogo Rating Details

Customer service
1.3 (141 reviews)
1.2 (407 reviews)
Reviewer's quote

...Online chat down and customer service line just hangs up on you. Extremely frustrating, need to speak to someone for 5mins. Simple..

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...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Website
1.5 (133 reviews)
1.6 (389 reviews)
Reviewer's quote

Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

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...Is something broken on the website. Need help right now..

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Exchange, Refund and Cancellation Policy
1.2 (127 reviews)
1.2 (363 reviews)
Reviewer's quote

My question How long before a postponement will be considered a cancellation. Stones tickets are expensive and the Stones are getting quite old so anything can happen. Victor on live Chat provided me with answers and phone numbers..

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Hi my refund is taking way to long transfer the damn money already how hard is it :angry::angry:..

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Product or Service Quality
1.5 (114 reviews)
1.3 (371 reviews)
Reviewer's quote

...Appreciate their good service..

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...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

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Ticketmaster and Viagogo Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Customer service
  • Poor or limited customer service
  • Not taking responsibility
  • Customer service
  • Poor customer service
  • No phone support

Ticketmaster and Viagogo Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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Ticketmaster and Viagogo Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Ticketmaster and Viagogo Latest Reviews

Recent published reviews
4

I have tried multiple times to contact you guys over the phone, through "live chat" which I've attempted numerous times...

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No votes

Refund troubles all sorted after a quick phone call, just hoping the refund comes through quicker then what there...

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No votes

I have a account but it's asking for a new password

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1

No response at all. Bought new tickets for next year at another company!

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Ticketmaster and Viagogo Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (55 reviews)
  • Ticketmaster Customer Care (30 reviews)
  • Ticketmaster Event Ticket (21 reviews)
  • Viagogo Shipping Service (175 reviews)
  • Viagogo Concert Ticket (124 reviews)
  • Viagogo Customer Care (105 reviews)