PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo

Ticketmaster and Viagogo Overview

Total reviews 467 992
Company responses 0 0
Issues resolved 3 4

Ticketmaster and Viagogo Consumer Ratings

Rank
12 out of 208 in Tickets category
22 out of 208 in Tickets category
Customer service
13 in category
25 in category
Website
22 in category
17 in category
Exchange, Refund and Cancellation Policy
8 in category
13 in category
Product or Service Quality
7 in category
17 in category

Ticketmaster and Viagogo Rating Details

Customer service
1.3 (192 reviews)
1.2 (407 reviews)
Reviewer's quote

no phone service at customer service or any other number..

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...I HAVE GOTTEN ZERO AND I MEAN ZERO CUSTOMER SERVICE HELP AND EVERYTIME I CONTACT VIAGOGO IM TRANSFERED TO A VOICE AUTOMATED RECORDING, WHICH OFFERS ZERO HELP FOR MY ISSUE. I WANT A FULL REFUND. I DON'T WANT VOUCHERS FOR ANOTHER CONCERT...

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Website
1.6 (179 reviews)
1.6 (394 reviews)
Reviewer's quote

...I am giving the worst rating for customer service since their website is no help at all..

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...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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Exchange, Refund and Cancellation Policy
1.3 (175 reviews)
1.2 (365 reviews)
Reviewer's quote

:dead: no refund for Kansas tickets..

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...Refund put in account..

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Product or Service Quality
1.6 (159 reviews)
1.3 (376 reviews)
Reviewer's quote

This is the worst customer service I have ever had dealing with any company. I have been unable to purchase tickets for the event I need to see my daughter in her sporting event and I cannot even speak to a rep to get this accomplished when I continue to receive ongoing error messages. I would...

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Dear Customer Services Escalation, 2407**** I am writing to complain about an issue with Ticket Resales. I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem. Here is what happened:...

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Ticketmaster and Viagogo Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Customer service
  • I have fallen into a scam
  • No phone support

Ticketmaster and Viagogo Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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Ticketmaster and Viagogo Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Ticketmaster and Viagogo Latest Reviews

Recent published reviews
No votes

Searched for Sabaton tickets. Clicked on location i wanted and under the date of event it reads Judas Priest. Not sure...

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1

We just want. Refund put in account

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No votes

I purchased Martin Laurence tickets the shower was in Orlando it was cancelled due to the coronavirus I've received an...

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No votes

I would like a full refund as I know it will not be happening, order # 2445****, Im from USA! Please contact me...

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Ticketmaster and Viagogo Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (69 reviews)
  • Ticketmaster Event Ticket (23 reviews)
  • Ticketmaster Show Ticket (7 reviews)
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)