PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo

Ticketmaster and Viagogo Overview

Total reviews
232
947
Company responses
0
0
Issues resolved
3
3

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 947 reviews. It is 715 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ticketmaster customer support team than with Viagogo customer service.

Ticketmaster and Viagogo Consumer Ratings

Rank
19 out of 268 in Tickets category
22 out of 268 in Tickets category
Customer service
23 in category
27 in category
Website
30 in category
21 in category
Exchange, Refund and Cancellation Policy
12 in category
11 in category

According to consumer ratings and reviews, Ticketmaster ranks 3 points higher in the Tickets category than Viagogo. People gave Ticketmaster 1.2 stars for Customer service criterion in Tickets category and it is 48 points higher than the worst rated brand in this category. At the same time, Viagogo was rated 1.2 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viagogo has a higher rating than Ticketmaster. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ticketmaster 1.2 stars and it is 83% greater than other in category. Viagogo however was rated 1.2 stars and it is 85% greater than other in category.

Ticketmaster and Viagogo Rating Details

Customer service
1.2 (104 reviews)
1.2 (388 reviews)
Reviewer's quote

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434

Pathetic, Simply Pathetic at best!Wait for an hour on the phone and even then no answer.

JERRY P
Website
1.4 (101 reviews)
1.6 (376 reviews)
Reviewer's quote

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V
Exchange, Refund and Cancellation Policy
1.2 (96 reviews)
1.2 (351 reviews)
Reviewer's quote

...Was charged $10 each to exchange my 2 tickets. :wtf:..

Falicia

I haven’t receive my refund from my sold tickets..

PissedConsumer1678909

Ticketmaster and Viagogo Pros and Cons

Pros
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Customer service
  • Not taking responsibility
  • Shifting blame
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue

Ticketmaster and Viagogo Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

Ticketmaster and Viagogo Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

Ticketmaster and Viagogo Latest Reviews

Recent published reviews

i need help i didn't take advantage of my ticket can i use for this Sunday view of ET

Read all 232 reviews

I brought elton john tickets u heartless pack of fuks?I want my money back! Now!

Read all 947 reviews

Ticketmaster and Viagogo Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (39 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)
  • Viagogo Concert Ticket (154 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)