PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo

Ticketmaster and Viagogo Overview

Total reviews 370 1029
Company responses 0 0
Issues resolved 3 4

Ticketmaster and Viagogo Consumer Ratings

Rank
12 out of 205 in Tickets category
23 out of 205 in Tickets category
Customer service
13 in category
25 in category
Website
23 in category
18 in category
Exchange, Refund and Cancellation Policy
10 in category
14 in category
Price Affordability
18 in category
22 in category

Ticketmaster and Viagogo Rating Details

Customer service
1.3 (159 reviews)
1.2 (414 reviews)
Reviewer's quote

...They make it impossible for you to get through to Customer Service. I contacted American Express. Faxed them ALL the supporting documentation...

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...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Website
1.6 (149 reviews)
1.6 (399 reviews)
Reviewer's quote

So I on 8/23/20 went on Ticketmasters website to look at any concerts that might be of interest (not that we are able to go these days anyway) and while on my account find out that I no longer have the Kenny Chesney tickets that they were refunded. The refund went to my friends card that was used...

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...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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Exchange, Refund and Cancellation Policy
1.2 (145 reviews)
1.2 (369 reviews)
Reviewer's quote

I am waiting for my refund on order # 46-23053/NY1 for 2 months now. Ticketmaster is stealing my refund of 208. 50...

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numerous emails to get a refund for tickets which they cancelled..

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Price Affordability
1.6 (131 reviews)
1.5 (376 reviews)
Reviewer's quote

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

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Ticketmaster and Viagogo Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Looked like respectable site
  • Unreliable
  • That they had tickets we wanted
Cons
  • Customer service
  • Shifting blame
  • Poor or limited customer service
  • Customer service
  • No phone support
  • I have fallen into a scam

Ticketmaster and Viagogo Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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Ticketmaster and Viagogo Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Ticketmaster and Viagogo Latest Reviews

Recent published reviews
1

I am waiting for my refund on order # 46-23053/NY1 for 2 months now. Ticketmaster is stealing my refund of 208.50. I’ve...

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1

I was very dissappointed, as I didnt get a favorable responce to claiming a refund to this concert. Also my bank...

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No votes

I cannot access my account or contact Ticketmaster in any way. I need help with tickets and have a deadline of Tomorrow

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2.8

I complained about Viagogo for not refunding my money for null and void US open tickets. I have since heard from them...

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Ticketmaster and Viagogo Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (59 reviews)
  • Ticketmaster Customer Care (31 reviews)
  • Ticketmaster Event Ticket (19 reviews)
  • Viagogo Shipping Service (171 reviews)
  • Viagogo Concert Ticket (125 reviews)
  • Viagogo Customer Care (103 reviews)