PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo Uk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo Uk

Ticketmaster and Viagogo Uk Overview

Total reviews 515 79
Company responses 0 0
Issues resolved 3 0

Ticketmaster and Viagogo Uk Consumer Ratings

Rank
12 out of 193 in Tickets category
43 out of 193 in Tickets category
Customer service
12 in category
38 in category
Website
21 in category
35 in category
Exchange, Refund and Cancellation Policy
10 in category
31 in category
Product or Service Quality
8 in category
26 in category

Ticketmaster and Viagogo Uk Rating Details

Customer service
1.4 (202 reviews)
1 (44 reviews)
Reviewer's quote

...Customer service does not answer my emails..

Read full review

This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process...

Read full review
Website
1.6 (193 reviews)
1.3 (45 reviews)
Reviewer's quote

...I am giving the worst rating for customer service since their website is no help at all..

Read full review

Bought tickets by accident as the website is no 1 on google . In the beginning it was strange the price was much higher as advertised on event website . Viagogo website is smart , immediately shows tickets selling fas be quick ..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (186 reviews)
1 (42 reviews)
Reviewer's quote

Tried to reach out by phone but could reach them so my husband did chat-they told us that it was past the time to receive a refund, but did not respond to his question about Social distancing in the Arena for the Andre Rieu. We did not realize that there was a time limit for a refund. We do not...

Read full review

...ontact me for the 1st time saying this: ----- Forwarded Message ----- From: viagogo to: Sent: Saturday, September 16, 2017, 12:24:57 PM GMT-5 Subject: viagogo Refund Requested viagogo Dear Camilo, We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full ...

Read full review
Product or Service Quality
1.7 (169 reviews)
1.2 (38 reviews)
Reviewer's quote

...Thank you for your service. Love it and will recommend you..

Read full review

2 tickets sold, but I made the mistake of sending paper copied of an eticket to their customer service (you never get to know who has purchased from you) so I was told I had to upload PDFs of the tickets within a timeframe set by Viagogo. I did this, and for a couple of days it all seemed to be ok,...

Read full review

Ticketmaster and Viagogo Uk Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Yes i did get the tickets i ordered
  • Nervous about getting my tickets
  • Was lead to believe they had the last 22 tickets
  • Setting up the sale was fairly simple
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Customer service
  • Fraudulent
  • Paying overinflated prices

Ticketmaster and Viagogo Uk Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Read full review
3.2

I purchased Foo Fighter tickets back in April 2017. I used the wrong Email address to purchase them which was...

Read full review
5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

Read full review
No votes

Ticketmaster and Viagogo Uk Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Read full review
1

My wife paid £81.99 each for tickets to see Lionel Richie on 14/03/2015 the tickets received where only the value of...

Read full review
1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

Read full review
1

In December 2014 I purchased 2 tickets to see Metallica in Sweden for August 2015. 2 days before the flight VIAGOGO...

Read full review

Ticketmaster and Viagogo Uk Latest Reviews

Recent published reviews
No votes

Hi have body Andre rear tickets well before the Covid situation. I need to know. if there is going to be social...

Read full review
No votes

Need order ID to contact service agent. Exactly what I’m calling abojt

Read full review
1.1

Covid is still rampant. My husband is in his 70's. We thought things would be better by Feb., but they are not. Tried...

Read full review
No votes

During booking process you are bombarded with messages like: "Only 2.30 minutes left!" "Don't miss out on this amazing c...

Read full review

Ticketmaster and Viagogo Uk Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (72 reviews)
  • Ticketmaster Event Ticket (26 reviews)
  • Ticketmaster Show Ticket (7 reviews)
  • Viagogo Uk Will Smith And Dj Jazzy Jeff Concert Ticket (1 review)
  • Viagogo Uk Andre Rieu Concert Ticket (1 review)
  • Viagogo Uk Australian Open Tennis Ticket (1 review)