PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo Uk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo Uk

Ticketmaster and Viagogo Uk Overview

Total reviews
377
79
Company responses
0
0
Issues resolved
3
0

Ticketmaster and Viagogo Uk Consumer Ratings

Rank
13 out of 203 in Tickets category
43 out of 203 in Tickets category
Customer service
13 in category
34 in category
Website
25 in category
33 in category
Exchange, Refund and Cancellation Policy
11 in category
28 in category
Price Affordability
20 in category
38 in category

Ticketmaster and Viagogo Uk Rating Details

Customer service
1.3 (157 reviews)
1 (44 reviews)
Reviewer's quote

We are dealing with a serious Covid19 pandemic I process the transfer of tickets its even noted in the comments and refund just like the Ticketmaster customer service rep walk me explain 3 days after receiving the email about refund and now Ticketmaster refuses to issue me a refund. This is a crazy...

Read full review

This fee is clearly displayed in the check-out process and covers the cost of maintaining the viagogo platform, providing customer service and sending tickets. The delivery fee which you have been charged is a standard handling fee for all orders. This fee covers the support of the delivery process...

Read full review
Website
1.6 (147 reviews)
1.3 (45 reviews)
Reviewer's quote

Even thought the season has been cancelled, the TicketMaster website still indicates that the game has been postponed. Clearly the game was cancelled and will not be replayed. Is there any way to get a refund on these tickets? The website information is very confusing, not to mention extremely...

Read full review

Bought tickets by accident as the website is no 1 on google . In the beginning it was strange the price was much higher as advertised on event website . Viagogo website is smart , immediately shows tickets selling fas be quick ..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (140 reviews)
1 (42 reviews)
Reviewer's quote

...I received an email stating the event was cancelled and I would be receiving a refund within 30 days. Today is the 30th day since the scheduled event and still no refund. I find Ticketmaster to be an unreputable ticket vendor and would not recommend purchasing tickets from this company...

Read full review

...ontact me for the 1st time saying this: ----- Forwarded Message ----- From: viagogo to: Sent: Saturday, September 16, 2017, 12:24:57 PM GMT-5 Subject: viagogo Refund Requested viagogo Dear Camilo, We are very sorry to inform you that your seller was not able to provide your tickets as originally ordered. Therefore your transaction has been cancelled and you will be refunded the full ...

Read full review
Price Affordability
1.6 (129 reviews)
1.1 (43 reviews)
Reviewer's quote

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

Read full review

...They dont have a lot of money to be lining the pockets of viagogo that have cashed in over 3 times the price of what they could have had these tickets for. it blows my mind a company can operate like this..

Read full review

Ticketmaster and Viagogo Uk Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Nervous about getting my tickets
  • Was lead to believe they had the last 22 tickets
  • Setting up the sale was fairly simple
Cons
  • Customer service
  • Shifting blame
  • Poor or limited customer service
  • Customer service
  • Fraudulent
  • Paying overinflated prices

Ticketmaster and Viagogo Uk Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Read full review
3.2

I purchased Foo Fighter tickets back in April 2017. I used the wrong Email address to purchase them which was...

Read full review
5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

Read full review
No votes

Ticketmaster and Viagogo Uk Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Read full review
1

My wife paid £81.99 each for tickets to see Lionel Richie on 14/03/2015 the tickets received where only the value of...

Read full review
1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

Read full review
1

In December 2014 I purchased 2 tickets to see Metallica in Sweden for August 2015. 2 days before the flight VIAGOGO...

Read full review

Ticketmaster and Viagogo Uk Latest Reviews

Recent published reviews
No votes

I bought 4 Celtics tickets and was supposed to go to a game but it was cancelled due to the coronavirus and I spent...

Read full review
No votes

Need order ID to contact service agent. Exactly what I’m calling abojt

Read full review
1.8

I had tickets for the July 4th baseball game at Rogers Center between the Yankees and Toronto Blue Jays. I received an...

Read full review
No votes

During booking process you are bombarded with messages like: "Only 2.30 minutes left!" "Don't miss out on this amazing c...

Read full review

Ticketmaster and Viagogo Uk Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (60 reviews)
  • Ticketmaster Customer Care (30 reviews)
  • Ticketmaster Event Ticket (21 reviews)
  • Viagogo Uk Andre Rieu Concert Ticket (1 review)
  • Viagogo Uk Australian Open Tennis Ticket (1 review)
  • Viagogo Uk Will Smith And Dj Jazzy Jeff Concert Ticket (1 review)