PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Viagogo Uk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Viagogo Uk

Ticketmaster and Viagogo Uk Overview

Total reviews
232
78
Company responses
0
0
Issues resolved
3
0

Ticketmaster was first mentioned on PissedConsumer on Dec 26, 2007 and since then this brand received 232 reviews. It is 154 reviews more than Viagogo Uk received since Jun 19, 2012.

Ticketmaster and Viagogo Uk Consumer Ratings

Rank
19 out of 268 in Tickets category
40 out of 268 in Tickets category
Customer service
23 in category
34 in category
Website
30 in category
33 in category
Exchange, Refund and Cancellation Policy
12 in category
24 in category

According to consumer ratings and reviews, Ticketmaster ranks 21 points higher in the Tickets category than Viagogo Uk. People gave Ticketmaster 1.2 stars for Customer service criterion in Tickets category and it is 48 points higher than the worst rated brand in this category. At the same time, Viagogo Uk was rated 1 stars for Customer service criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ticketmaster has a higher rating than Viagogo Uk. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ticketmaster 1.2 stars and it is 83% greater than other in category. Viagogo Uk however was rated 1 stars and it is 66% greater than other in category.

Ticketmaster and Viagogo Uk Rating Details

Customer service
1.2 (104 reviews)
1 (44 reviews)
Reviewer's quote

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434

...com so other customers know what kind of service to expect. To make the story short, on august 23 I bought 2 tickets for the Canelo vs GGG fight in Las Vegas sep 16, through Viagogo. That day the order was confirmed and I was charged the full amount...

Kenadi
Website
1.4 (101 reviews)
1.3 (45 reviews)
Reviewer's quote

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D

Bought tickets by accident as the website is no 1 on google . In the beginning it was strange the price was much higher as advertised on event website . Viagogo website is smart , immediately shows tickets selling fas be quick ..

PissedConsumer1087632
Exchange, Refund and Cancellation Policy
1.2 (96 reviews)
1 (42 reviews)
Reviewer's quote

...Was charged $10 each to exchange my 2 tickets. :wtf:..

Falicia

I have proof of delivery but as soon as the tickets were delivered viagogo cancelled and charged me for cancellation. Viagogo Fraud!(Delivery Message) Dear Sir / Madam, Your shipment has been delivered under AWB :- 1911089681 Received By Lawrence N On 11th July,2017 12:14pm Regards Keshav Sharma...

PissedConsumer1073737

Ticketmaster and Viagogo Uk Pros and Cons

Pros
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
  • Nervous about getting my tickets
  • Was lead to believe they had the last 22 tickets
  • Setting up the sale was fairly simple
Cons
  • Customer service
  • Not taking responsibility
  • Shifting blame
  • Customer service
  • Fraudulent
  • Paying overinflated prices

Ticketmaster and Viagogo Uk Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

3.2

I purchased Foo Fighter tickets back in April 2017. I used the wrong Email address to purchase them which was...

Ticketmaster and Viagogo Uk Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

1

My wife paid £81.99 each for tickets to see Lionel Richie on 14/03/2015 the tickets received where only the value of...

Ticketmaster and Viagogo Uk Latest Reviews

Recent published reviews

i need help i didn't take advantage of my ticket can i use for this Sunday view of ET

Read all 232 reviews

During booking process you are bombarded with messages like: "Only 2.30 minutes left!" "Don't miss out on this amazing c...

Read all 78 reviews

Ticketmaster and Viagogo Uk Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (39 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)
  • Viagogo Uk Will Smith And Dj Jazzy Jeff Concert Ticket (1 review)
  • Viagogo Uk Andre Rieu Concert Ticket (1 review)
  • Viagogo Uk Australian Open Tennis Ticket (1 review)