PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vivid Seats and Ticket Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vivid Seats
Ticket Center

Vivid Seats and Ticket Center Overview

Total reviews
1554
389
Company responses
0
0
Issues resolved
28
1

Vivid Seats and Ticket Center Consumer Ratings

Rank
21 out of 202 in Tickets category
39 out of 202 in Tickets category
Customer service
19 in category
24 in category
Website
17 in category
38 in category
Exchange, Refund and Cancellation Policy
17 in category
20 in category
Price Affordability
25 in category
37 in category

Vivid Seats and Ticket Center Rating Details

Customer service
1.2 (879 reviews)
1.2 (169 reviews)
Reviewer's quote

...The email required that I contact customer service within 7 days to request a full refund. I did that immediately, the minute after reading the email. I made the request on their website form on my account page...

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...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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Website
1.7 (812 reviews)
1.3 (156 reviews)
Reviewer's quote

...The event was cancelled due to Covid-19, per the CMA website. When we purchased our tickets it stated a 100% Buyers Guarantee, if cancelled full refund! Well they wont refund our money and said the event is postponed. It isnt postponed and cancelled, as this is a yearly event with different artists...

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I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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Exchange, Refund and Cancellation Policy
1.1 (801 reviews)
1.1 (157 reviews)
Reviewer's quote

In light of coronavirus and its greater impact, I received notification that a competitor has opened the refund window for an event that has been postponed (with new dates TBD). However, VividSeats..

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...I have received a refund for all games except for the tickets I purchased through ticket center. I am not being refunded for $375. 00!!! Like many we have had a lose in jobs and we need this money back!!! So disturbing..

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Price Affordability
1.4 (735 reviews)
1.2 (155 reviews)
Reviewer's quote

...' Suddenly the price of the tickets and the seat locations change. BEWARE! AVOID DEALING WITH THIS TICKET PROVIDER! They are spending your money kicking back to someone to stay in business..

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...out of their money, Hopefully the Government will shut you down and you will never exist again, Sorry bunch of *** Sent PAYPAL notice, about 4 times the price as I was redirected to their...

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Vivid Seats and Ticket Center Pros and Cons

Pros
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
Cons
  • Customer service
  • Misrepresentation of sale
  • Refund policy
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges

Vivid Seats and Ticket Center Most Positive Reviews

Top rated reviews
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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Vivid Seats and Ticket Center Most Critical Reviews

Lowest rated reviews
1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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Vivid Seats and Ticket Center Latest Reviews

Recent published reviews
1

In light of coronavirus and its greater impact, I received notification that a competitor has opened the refund window...

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No votes

I also feel I have been ripped off. I purchased 2 concert tickets in February received a message from Ticket Center...

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2.5

I’ve been trying to get my refund back for the Cubs vs Diamondbacks on April 4th. I’ve been calling the numbers. And not...

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1.8

my tickets for the Opera 4/25/20 of course was cancelled.
They cost $400.95. This money doesn't come easy for me as I'm r...

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Vivid Seats and Ticket Center Products and Services

Most reviewed product and services
  • Vivid Seats Concert Ticket (201 reviews)
  • Vivid Seats Customer Care (129 reviews)
  • Vivid Seats Event Ticket (81 reviews)
  • Ticket Center Concert Ticket (76 reviews)
  • Ticket Center Event Ticket (40 reviews)
  • Ticket Center Customer Care (23 reviews)