PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticket Center and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticket Center
Vivid Seats

Ticket Center and Vivid Seats Overview

Total reviews 399 1583
Company responses 0 0
Issues resolved 1 28

Ticket Center and Vivid Seats Consumer Ratings

Rank
39 out of 208 in Tickets category
21 out of 208 in Tickets category
Customer service
25 in category
21 in category
Exchange, Refund and Cancellation Policy
20 in category
17 in category
Website
39 in category
16 in category
Price Affordability
38 in category
26 in category

Ticket Center and Vivid Seats Rating Details

Customer service
1.2 (171 reviews)
1.2 (903 reviews)
Reviewer's quote

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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I have been lied to about my refund, I also ask for a full refund and your international customer service team have told me I received an email on the 4/1/2020. Tell me I have 7 days to contract you for a refund. Never got that email..

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Exchange, Refund and Cancellation Policy
1.1 (162 reviews)
1.1 (826 reviews)
Reviewer's quote

...I have received a refund for all games except for the tickets I purchased through ticket center. I am not being refunded for $375. 00!!! Like many we have had a lose in jobs and we need this money back!!! So disturbing..

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...The company is refusing to refund my money but will only give me a credit. We are having tough financial times because of the Covid outbreak as well. That money is needed right now and despite multiple requests, they continue to refuse to issue a cash refund...

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Website
1.3 (159 reviews)
1.6 (832 reviews)
Reviewer's quote

I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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...The event was cancelled due to Covid-19, per the CMA website. When we purchased our tickets it stated a 100% Buyers Guarantee, if cancelled full refund! Well they wont refund our money and said the event is postponed. It isnt postponed and cancelled, as this is a yearly event with different artists...

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Price Affordability
1.2 (157 reviews)
1.4 (757 reviews)
Reviewer's quote

...out of their money, Hopefully the Government will shut you down and you will never exist again, Sorry bunch of *** Sent PAYPAL notice, about 4 times the price as I was redirected to their...

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...' Suddenly the price of the tickets and the seat locations change. BEWARE! AVOID DEALING WITH THIS TICKET PROVIDER! They are spending your money kicking back to someone to stay in business..

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Ticket Center and Vivid Seats Pros and Cons

Pros
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticket Center and Vivid Seats Most Positive Reviews

Top rated reviews
5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Ticket Center and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Ticket Center and Vivid Seats Latest Reviews

Recent published reviews
No votes

Concert cancelled and won't reimburse me. They only want to give credit to a different venue which I have no interest...

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1

Purchased tickets in Feb. to see Tame Impala. Spent $300. Just called to see if the concert was going to be rescheduled...

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No votes

I purchased tickets from Tickets Center in February, but due to current Covid 19, they refuse to honor their guarantee...

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No votes

Ordered 4 tickets to concert then covid hit and was canceled twice so I want my money refunded and everyone I talk to...

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Ticket Center and Vivid Seats Products and Services

Most reviewed product and services
  • Ticket Center Concert Ticket (74 reviews)
  • Ticket Center Event Ticket (41 reviews)
  • Ticket Center Show Ticket (17 reviews)
  • Vivid Seats Concert Ticket (196 reviews)
  • Vivid Seats Event Ticket (82 reviews)
  • Vivid Seats Shipping Service (54 reviews)