PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticket Center and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticket Center
Vivid Seats

Ticket Center and Vivid Seats Overview

Total reviews 397 1588
Company responses 0 0
Issues resolved 1 28

Ticket Center and Vivid Seats Consumer Ratings

Rank
39 out of 205 in Tickets category
22 out of 205 in Tickets category
Customer service
26 in category
21 in category
Exchange, Refund and Cancellation Policy
20 in category
17 in category
Website
38 in category
16 in category
Price Affordability
38 in category
25 in category

Ticket Center and Vivid Seats Rating Details

Customer service
1.2 (172 reviews)
1.2 (900 reviews)
Reviewer's quote

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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...Their customer service is a joke. This company has bad practices and uses instruments such as nonsensical promotions to prevent refunds..

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Exchange, Refund and Cancellation Policy
1.1 (163 reviews)
1.1 (822 reviews)
Reviewer's quote

...2 months later i received a note that I would NOT be getting a refund per their policy but a CREDIT. I do not want the credit, just a full refund..

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My show was cancelled it says i have 7 days to request a refund verse a credit. Have tried 2 numbers and live chat. Can't get to any one to answer my question...

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Website
1.3 (160 reviews)
1.6 (828 reviews)
Reviewer's quote

I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Price Affordability
1.2 (158 reviews)
1.4 (752 reviews)
Reviewer's quote

...They cant pay back the ticket price and fees and only hope more people buy tickets in the future to fund the so called credits for cancelled events. Digest what Im saying here..

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Ticket Center and Vivid Seats Pros and Cons

Pros
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticket Center and Vivid Seats Most Positive Reviews

Top rated reviews
5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Ticket Center and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Ticket Center and Vivid Seats Latest Reviews

Recent published reviews
2.6

I had purchased 2 tickets through this sham company for an event that was canceled on March 27. 2 months later i...

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No votes

They canceled our event and then sent an email notifying us that we would only get a credit unless we responded within...

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1

I bought 2 tix for Post Malone Concert that was cancelled due to COVID. That concert was cancelled a few days before...

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1

Vivid seats does not honor its commitment for refunds. Their customer service is a joke. This company has bad practices...

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Ticket Center and Vivid Seats Products and Services

Most reviewed product and services
  • Ticket Center Concert Ticket (76 reviews)
  • Ticket Center Event Ticket (42 reviews)
  • Ticket Center Customer Care (23 reviews)
  • Vivid Seats Concert Ticket (205 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)