PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticket Center and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticket Center
Vivid Seats

Ticket Center and Vivid Seats Overview

Total reviews
363
1450
Company responses
0
0
Issues resolved
1
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1450 reviews. It is 1087 reviews more than Ticket Center received since Feb 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Ticket Center customer service.

Ticket Center and Vivid Seats Consumer Ratings

Rank
38 out of 270 in Tickets category
21 out of 270 in Tickets category
Customer service
22 in category
18 in category
Exchange, Refund and Cancellation Policy
16 in category
13 in category
Website
36 in category
16 in category

According to consumer ratings and reviews, Vivid Seats ranks 17 points higher in the Tickets category than Ticket Center. People gave Ticket Center 1.2 stars for Customer service criterion in Tickets category and it is 48 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Vivid Seats has a higher rating than Vivid Seats. Regarding Website criterion, consumers gave Ticket Center 1.3 stars and it is 50% worse than other in category. Vivid Seats however was rated 1.7 stars and it is 77% greater than other in category.

Ticket Center and Vivid Seats Rating Details

Customer service
1.2 (154 reviews)
1.2 (823 reviews)
Reviewer's quote

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

Terion

My Vivid Seat Order # was 31288502. It was for two $19 tickets to the UMD vs. Notre Dame College Basketball 7:15 on Wed December 4th. The surcharges were $7.87 per ticket which works out to astronomical 41.42% mark up per ticket. In addition, the tickets were not able to be printed out. Both the...

Camala
Exchange, Refund and Cancellation Policy
1.1 (145 reviews)
1.1 (749 reviews)
Reviewer's quote

They sell tickets at high prices for good seats that don’t exist.Can’t understand why law enforcement hasn't shut them down?Calling them is s waist of time.

PissedConsumer1648405

...what they sent sucked!! I am trying with my Credit Card company to get a refund but so far they don’t really care..

Calla
Website
1.3 (143 reviews)
1.7 (762 reviews)
Reviewer's quote

... by email several times try to receive my tickets , their story is that Ticketmaster is supposed to send me an email address i’m supposed to go to their website and create an account go to the inbox to print out my tickets . Out at this point I even tried their ridiculous story and there’s nothing in the inbox . And then for a second I have to ask myself what the *** do I need them for To buy tickets if ...

Michael F

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710

Ticket Center and Vivid Seats Pros and Cons

Pros
  • Prompt delivery of my tickets
  • Getting screwed like a chihuahua in heat
  • Undelayed service
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Ticket Center and Vivid Seats Most Positive Reviews

Top rated reviews
5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Ticket Center and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Ticket Center and Vivid Seats Latest Reviews

Recent published reviews
1

You people are the LOWEST form of Ticket scalpers ever to exist, Disrespectful to Veterans and Try to bargain your way...

Read all 363 reviews

Tickets for Charger game did not transfer to Ticketmaster. I wen in their website and the did not have my tickets.

Read all 1450 reviews

Ticket Center and Vivid Seats Products and Services

Most reviewed product and services
  • Ticket Center Concert Ticket (71 reviews)
  • Ticket Center Event Ticket (40 reviews)
  • Ticket Center Customer Care (21 reviews)
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)