PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viagogo and Ticket Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viagogo
Ticket Center

Viagogo and Ticket Center Overview

Total reviews
954
364
Company responses
0
0
Issues resolved
3
1

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 954 reviews. It is 590 reviews more than Ticket Center received since Feb 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Viagogo customer support team and Ticket Center customer service.

Viagogo and Ticket Center Consumer Ratings

Rank
22 out of 269 in Tickets category
38 out of 269 in Tickets category
Customer service
24 in category
No votes
Website
21 in category
No votes
Value for money
11 in category
No votes

According to consumer ratings and reviews, Viagogo ranks 16 points higher in the Tickets category than Ticket Center. People gave Viagogo 1.2 stars for Customer service criterion in Tickets category and it is 45 points higher than the worst rated brand in this category. Regarding Value for money criterion, consumers gave Viagogo 1.4 stars and it is 84% greater than other in category.

Viagogo and Ticket Center Rating Details

Customer service
1.2 (390 reviews)
No votes
Reviewer's quote

Pathetic, Simply Pathetic at best!Wait for an hour on the phone and even then no answer.

JERRY P

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

Terion
Website
1.6 (378 reviews)
No votes
Reviewer's quote

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V

... by email several times try to receive my tickets , their story is that Ticketmaster is supposed to send me an email address i’m supposed to go to their website and create an account go to the inbox to print out my tickets . Out at this point I even tried their ridiculous story and there’s nothing in the inbox . And then for a second I have to ask myself what the *** do I need them for To buy tickets if ...

Michael F
Value for money
1.4 (365 reviews)
No votes
Reviewer's quote

The show i have tickets for is postponed..i can not go to on the new dates!! Its 6 month later!!!

Deryn

...The face value is the price that was originally printed on the ticket by the issuing box office. We operate on the secondary resale market, therefore the prices on our site are set by those that are reselling the tickets. My total for the tickets should been $96...

Sabrina B

Viagogo and Ticket Center Pros and Cons

Pros
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
  • Prompt delivery of my tickets
  • Getting screwed like a chihuahua in heat
  • Undelayed service
Cons
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges

Viagogo and Ticket Center Most Positive Reviews

Top rated reviews
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

Viagogo and Ticket Center Most Critical Reviews

Lowest rated reviews
1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

Viagogo and Ticket Center Latest Reviews

Recent published reviews
5

They were great, tickets we replaced. All was good

Read all 954 reviews
1

Terrible disappointment. Does not clearly state they are a resale site. Overpaid 400% for my event. Unable to reach a...

Read all 364 reviews

Viagogo and Ticket Center Products and Services

Most reviewed product and services
  • Viagogo Concert Ticket (156 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)
  • Ticket Center Concert Ticket (72 reviews)
  • Ticket Center Event Ticket (41 reviews)
  • Ticket Center Customer Care (21 reviews)