PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticket Center and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticket Center
Viagogo

Ticket Center and Viagogo Overview

Total reviews 399 992
Company responses 0 0
Issues resolved 1 4

Ticket Center and Viagogo Consumer Ratings

Rank
39 out of 208 in Tickets category
22 out of 208 in Tickets category
Customer service
24 in category
25 in category
Exchange, Refund and Cancellation Policy
19 in category
13 in category
Website
39 in category
17 in category
Price Affordability
37 in category
23 in category

Ticket Center and Viagogo Rating Details

Customer service
1.2 (171 reviews)
1.2 (407 reviews)
Reviewer's quote

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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...I HAVE GOTTEN ZERO AND I MEAN ZERO CUSTOMER SERVICE HELP AND EVERYTIME I CONTACT VIAGOGO IM TRANSFERED TO A VOICE AUTOMATED RECORDING, WHICH OFFERS ZERO HELP FOR MY ISSUE. I WANT A FULL REFUND. I DON'T WANT VOUCHERS FOR ANOTHER CONCERT...

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Exchange, Refund and Cancellation Policy
1.1 (162 reviews)
1.2 (365 reviews)
Reviewer's quote

...2 months later i received a note that I would NOT be getting a refund per their policy but a CREDIT. I do not want the credit, just a full refund..

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...Refund put in account..

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Website
1.3 (159 reviews)
1.6 (394 reviews)
Reviewer's quote

I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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Price Affordability
1.2 (157 reviews)
1.4 (369 reviews)
Reviewer's quote

...They cant pay back the ticket price and fees and only hope more people buy tickets in the future to fund the so called credits for cancelled events. Digest what Im saying here..

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...0 Sergei Polunin 4 TICKETS Thursday, 07 May 2020 21:00 Caesarea Amphitheater, Caesarea, Israel Section: Caesarea Amphitheater - Lower Block 4 Row: Print TOTAL PRICE 3,476. 58 Tickets ready for download Order Confirmed - 02 February 2020 From: estercohen12-gmail Sent: 13 February, 2020 7:54 AM To: 'viagogo' Subject: RE: viagogo customer support update Order - 2407**** Importance: High But the ticket I bought are not the ticket I paid for Please refund me you can not cherge for one ticket and give a cheaper one/ All the internet is full of complains about you Olease transfer my request to you managers. From: viagogo Sent: 13 ...

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Ticket Center and Viagogo Pros and Cons

Pros
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
  • Looked like respectable site
  • Ease of use to buying tickets
  • Unreliable
Cons
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges
  • Customer service
  • I have fallen into a scam
  • No phone support

Ticket Center and Viagogo Most Positive Reviews

Top rated reviews
5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-****

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Ticket Center and Viagogo Most Critical Reviews

Lowest rated reviews
1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Ticket Center and Viagogo Latest Reviews

Recent published reviews
No votes

Concert cancelled and won't reimburse me. They only want to give credit to a different venue which I have no interest...

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1

We just want. Refund put in account

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No votes

I purchased tickets from Tickets Center in February, but due to current Covid 19, they refuse to honor their guarantee...

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No votes

I would like a full refund as I know it will not be happening, order # 2445****, Im from USA! Please contact me...

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Ticket Center and Viagogo Products and Services

Most reviewed product and services
  • Ticket Center Concert Ticket (74 reviews)
  • Ticket Center Event Ticket (41 reviews)
  • Ticket Center Show Ticket (17 reviews)
  • Viagogo Shipping Service (160 reviews)
  • Viagogo Concert Ticket (120 reviews)
  • Viagogo Event Ticket (49 reviews)