PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Ticket Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Ticket Center

Ticketmaster and Ticket Center Overview

Total reviews 380 397
Company responses 0 0
Issues resolved 3 1

Ticketmaster and Ticket Center Consumer Ratings

Rank
12 out of 205 in Tickets category
39 out of 205 in Tickets category
Customer service
13 in category
26 in category
Website
22 in category
38 in category
Exchange, Refund and Cancellation Policy
9 in category
20 in category
Price Affordability
18 in category
38 in category

Ticketmaster and Ticket Center Rating Details

Customer service
1.3 (162 reviews)
1.2 (172 reviews)
Reviewer's quote

...They make it impossible for you to get through to Customer Service. I contacted American Express. Faxed them ALL the supporting documentation...

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...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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Website
1.6 (152 reviews)
1.3 (160 reviews)
Reviewer's quote

So I on 8/23/20 went on Ticketmasters website to look at any concerts that might be of interest (not that we are able to go these days anyway) and while on my account find out that I no longer have the Kenny Chesney tickets that they were refunded. The refund went to my friends card that was used...

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I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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Exchange, Refund and Cancellation Policy
1.2 (148 reviews)
1.1 (163 reviews)
Reviewer's quote

Ticketmaster claims they made a refund to a card ending in digits that are different from my card and the card I paid for the event. The amount is different as well. No way to contact them anymore through chat window or any other way..

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...2 months later i received a note that I would NOT be getting a refund per their policy but a CREDIT. I do not want the credit, just a full refund..

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Price Affordability
1.6 (134 reviews)
1.2 (158 reviews)
Reviewer's quote

Anyone who is a swifter will know that after being on International hold for 3hrs in a virtual queue, she finds out Ticketmaster have bumped the prices through the roof and the tickets are now too expensive. Excuse me??? That doesn’t include all the *** that buy tickets with absolutely zero...

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...They cant pay back the ticket price and fees and only hope more people buy tickets in the future to fund the so called credits for cancelled events. Digest what Im saying here..

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Ticketmaster and Ticket Center Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
Cons
  • Customer service
  • Poor or limited customer service
  • Shifting blame
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges

Ticketmaster and Ticket Center Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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Ticketmaster and Ticket Center Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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Ticketmaster and Ticket Center Latest Reviews

Recent published reviews
No votes

I cant login to my old account because I changed my number and I dont have access to my old email. I need to speak with...

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2.6

I had purchased 2 tickets through this sham company for an event that was canceled on March 27. 2 months later i...

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3.9

My event was moved to a different day because the pandemic. My fiancé and I decided not to go because we have a infant...

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1

I bought 2 tix for Post Malone Concert that was cancelled due to COVID. That concert was cancelled a few days before...

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Ticketmaster and Ticket Center Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (61 reviews)
  • Ticketmaster Customer Care (31 reviews)
  • Ticketmaster Event Ticket (19 reviews)
  • Ticket Center Concert Ticket (76 reviews)
  • Ticket Center Event Ticket (42 reviews)
  • Ticket Center Customer Care (23 reviews)