PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticketmaster and Ticket Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticketmaster
Ticket Center

Ticketmaster and Ticket Center Overview

Total reviews 517 400
Company responses 0 0
Issues resolved 3 1

Ticketmaster and Ticket Center Consumer Ratings

Rank
12 out of 193 in Tickets category
39 out of 193 in Tickets category
Customer service
12 in category
26 in category
Website
21 in category
40 in category
Exchange, Refund and Cancellation Policy
10 in category
21 in category
Price Affordability
15 in category
39 in category

Ticketmaster and Ticket Center Rating Details

Customer service
1.4 (203 reviews)
1.2 (172 reviews)
Reviewer's quote

...Customer service does not answer my emails..

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...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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Website
1.6 (194 reviews)
1.3 (160 reviews)
Reviewer's quote

...I am giving the worst rating for customer service since their website is no help at all..

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I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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Exchange, Refund and Cancellation Policy
1.3 (187 reviews)
1.1 (163 reviews)
Reviewer's quote

...I emailed earlier asking a refund for my tickets and I havent gotten them yet. This is the second time Ive asked for my money back and Im beyond livid at the ineptitude of your company. Please refund the $75...

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...2 months later i received a note that I would NOT be getting a refund per their policy but a CREDIT. I do not want the credit, just a full refund..

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Price Affordability
1.7 (170 reviews)
1.2 (158 reviews)
Reviewer's quote

Oh of course they cant! He also said I was welcome to repurchase them after me just telling him Im not going to buy one ticket for almost the same price I paid for three. He had not one reason why I never received anything about the refund. His reasoning for everything was full of *** So not sure...

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...They cant pay back the ticket price and fees and only hope more people buy tickets in the future to fund the so called credits for cancelled events. Digest what Im saying here..

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Ticketmaster and Ticket Center Pros and Cons

Pros
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Yes i did get the tickets i ordered
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
Cons
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges

Ticketmaster and Ticket Center Most Positive Reviews

Top rated reviews
5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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Ticketmaster and Ticket Center Most Critical Reviews

Lowest rated reviews
1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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Ticketmaster and Ticket Center Latest Reviews

Recent published reviews
2.1

I ordered two tickets back on March 6, 2020 for the Motionless in White concert at Sauget IL on 4/28/20. I emailed earli...

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1

Purchased tickets- Over $1,000 for Family and Friends to a concert. event cancelled. Company is holding my money...

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1

We have tkt that have been postponed and cancelled and we can not contact TM to ask for a refund and all links pointing...

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No votes

Concert cancelled and won't reimburse me. They only want to give credit to a different venue which I have no interest...

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Ticketmaster and Ticket Center Products and Services

Most reviewed product and services
  • Ticketmaster Concert Ticket (72 reviews)
  • Ticketmaster Event Ticket (26 reviews)
  • Ticketmaster Show Ticket (7 reviews)
  • Ticket Center Concert Ticket (74 reviews)
  • Ticket Center Event Ticket (41 reviews)
  • Ticket Center Show Ticket (17 reviews)