PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ticket Center and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ticket Center
Ticketmaster

Ticket Center and Ticketmaster Overview

Total reviews 397 427
Company responses 0 0
Issues resolved 1 3

Ticket Center and Ticketmaster Consumer Ratings

Rank
39 out of 206 in Tickets category
12 out of 206 in Tickets category
Customer service
24 in category
13 in category
Exchange, Refund and Cancellation Policy
20 in category
8 in category
Website
39 in category
21 in category
Price Affordability
38 in category
15 in category

Ticket Center and Ticketmaster Rating Details

Customer service
1.2 (171 reviews)
1.3 (180 reviews)
Reviewer's quote

...I called customer service (had to go through Sales to get a live agent). They told me the seller had until midnight on the 13th to release them. THEN, if they don't, Ticket Center will send them to me on the 14th - day of the concert...

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...I created a Ticketmaster account and claimed my tickets, as per the instructions of your customer service email. I was told to do this in order to collect a FULL refund. The event has been rescheduled 2x due to COVID-19 and is now not happening until 3/2021...

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Exchange, Refund and Cancellation Policy
1.1 (162 reviews)
1.3 (166 reviews)
Reviewer's quote

...2 months later i received a note that I would NOT be getting a refund per their policy but a CREDIT. I do not want the credit, just a full refund..

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...stating: "Because of the need to reduce the seating capacity to allow for social distancing, all current Kansas City Chiefs ticket holders will be issued a refund and your tickets will no longer be valid. You will receive a full refund (including fees and taxes) via your original payment method within the next 3-7 business days. Please note that to be...

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Website
1.3 (159 reviews)
1.6 (168 reviews)
Reviewer's quote

I purchased the tickets off the venue website and didn't even realize they had redirected me to a reseller - total scam to start out with. Now the concert is postponed to an unknown date and they wont give a refund even though the venue website ways refunds will be granted for 30 days from date of...

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...There has been no one to contact or ask for help and the website is not user-friendly. I would like to talk to someone about my refund and when I will be receiving it. I have checked my bank account to see if I have missed it but it shows nothing was received...

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Price Affordability
1.2 (157 reviews)
1.7 (151 reviews)
Reviewer's quote

...They cant pay back the ticket price and fees and only hope more people buy tickets in the future to fund the so called credits for cancelled events. Digest what Im saying here..

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Oh of course they cant! He also said I was welcome to repurchase them after me just telling him Im not going to buy one ticket for almost the same price I paid for three. He had not one reason why I never received anything about the refund. His reasoning for everything was full of *** So not sure...

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Ticket Center and Ticketmaster Pros and Cons

Pros
  • Getting screwed like a chihuahua in heat
  • Prompt delivery of my tickets
  • Easy to order
  • Convenience of purchasing
  • No pros to doing business with ticketmaster
  • Going to concerts and having access to map view of tickets
Cons
  • Scam of a company
  • Hidden charges and us dollars
  • Hidden charges
  • Customer service
  • Poor or limited customer service
  • Lack of customer service and hidden loopholes

Ticket Center and Ticketmaster Most Positive Reviews

Top rated reviews
5

I read all these reviews,and I clicked on tickets an it states plain as day what they are an extra fees if you buy...

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5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

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5

I recently purchased 4 BEST AVAILABLE tickets for the Cinderella production in Hartford, Connecticut. Based upon a...

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5

Hi,
My name is YANG SHU YAN and I am from China, and I have a big problem.
I'm afraid that the security information of my...

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Ticket Center and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

We bought tickets for frozen Disney on Ice, it looked like these tickets were for friday oct 16th 2014, but they were...

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1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

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1

I purchased tickets through this web site based on their 125% guarantee. The delivery date was up to the day of the...

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1

My wife was purchasing a ticket for the Seattle Seahawks/Green Bay Packers game and faced deceptive marketing.
• On th...

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Ticket Center and Ticketmaster Latest Reviews

Recent published reviews
No votes

I paid for Whitney Cummings tickets and the show was cancelled and paypal returned payment ti Ticket Center and they...

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No votes

I got a new card and need to change it on my account in order to get my refund for my tickets. Please help.

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2.6

I had purchased 2 tickets through this sham company for an event that was canceled on March 27. 2 months later i...

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No votes

I never received a credit for my tickets to the Tim McGraw concert that was cancelled

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Ticket Center and Ticketmaster Products and Services

Most reviewed product and services
  • Ticket Center Concert Ticket (73 reviews)
  • Ticket Center Event Ticket (41 reviews)
  • Ticket Center Show Ticket (17 reviews)
  • Ticketmaster Concert Ticket (66 reviews)
  • Ticketmaster Event Ticket (21 reviews)
  • Ticketmaster Show Ticket (7 reviews)