PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Yelp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
Yelp

Thumbtack and Yelp Overview

Total reviews
3044
787
Company responses
0
0
Issues resolved
6
5

Thumbtack and Yelp Consumer Ratings

Rank
70 out of 313 in Auctions and Marketplaces category
17 out of 167 in Review Websites and Directories category
Customer service
35 in category
11 in category
Website
63 in category
15 in category
Product or Service Quality
65 in category
16 in category
Exchange, Refund and Cancellation Policy
48 in category
8 in category

Thumbtack and Yelp Rating Details

Customer service
1.8 (1181 reviews)
1.2 (420 reviews)
Reviewer's quote

the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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When I call customer service to have the charges reversed they refused to let me speak to a supervisor and the agents are absolutely terrible. Now they say I will still owe another $70 for the first 5 days of the month for clicks. I'm a Commercial Realtor, how many people are really out there...

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Website
2.2 (1064 reviews)
1.5 (395 reviews)
Reviewer's quote

...Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to prepare my 2019 taxes. She was finished in approximately 20 minutes. She approached my taxes as if it was a EZ form or did she use a Turbo aid to wing it...

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...I think they have inflated the number of clicks on my website and those inquires are for types of services we do not normally perform. I believe they must have people who are doing the clicks and making fraudulent requests for service..

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Product or Service Quality
1.8 (1046 reviews)
1.2 (377 reviews)
Reviewer's quote

Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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...(Good think I don't eat ethnic food - some have 5 star reviews - NOTHING IS WORTH 5 STARS - EVER - okay, maybe sex on the moon with dom perignon and christie brinky if worth 5 stars, but that's about it) (btw: angie list is now a PAY service for businesses - never trusted that one either)..

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Exchange, Refund and Cancellation Policy
1.7 (1036 reviews)
1.2 (118 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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No items

Thumbtack and Yelp Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Were nice to me at the beginning
  • Terrable
  • Biased
Cons
  • Lost money
  • No accountability
  • Customer service
  • Customer service
  • Yelp is commiting internet extortion
  • Unsure of integrity of the company

Thumbtack and Yelp Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

Our business recently received several positive reviews from legitimate existing live people - our customers. We were...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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5

Excellent company to work with. Excellent customer service, very professional installers, execellent electricians....

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Thumbtack and Yelp Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.
Athenix flagged and yelp removed it asap... why...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Yelp Reviews, which ever way the wind blows. I left a 5-star review for a dental surgeon in Stamford which displayed as...

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Thumbtack and Yelp Latest Reviews

Recent published reviews
1

Ms. Candice R. Tolbert identified herself as the CEO of this company and was hired by me using the Thumbtack website to...

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1

Used yelp back in 2017 with mixed results. Few months ago, a young lady started calling me trying to get me to use...

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1

Based on the reviews of Suncrest Financial Services in Landover Maryland, I decided to use this Thumbtack firm to do my...

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5

Business owner harassing me after negative review

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Thumbtack and Yelp Products and Services

Most reviewed product and services
  • Thumbtack Leads (663 reviews)
  • Thumbtack Customer Care (198 reviews)
  • Thumbtack Account (176 reviews)
  • Yelp Review Listing (207 reviews)
  • Yelp Advertisement (91 reviews)
  • Yelp Customer Care (56 reviews)