PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and Yelp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
1.9
Yelp
1.4
Thumbtack
Yelp

Thumbtack and Yelp Overview

Total reviews 3139 854
Company responses 0 0
Issues resolved 7 8

Thumbtack and Yelp Consumer Ratings

Rank
84 out of 374 in Auctions and Marketplaces category
19 out of 177 in Review Websites and Directories category
Customer service
50 in category
16 in category
Website
75 in category
19 in category
Product or Service Quality
74 in category
20 in category
Exchange, Refund and Cancellation Policy
57 in category
7 in category

Thumbtack and Yelp Rating Details

Customer service
1.7 (1242 reviews)
1.2 (461 reviews)
Reviewer's quote

...1-star review from a client after I had allegedly not responded to them however as I stated, before essentially being accused of lying by one of your customer service representatives, I did not receive any notification of said messages from the customer. Your customer service representative said they looked into it on their end and also...

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...Absolutely awful customer service and then they spam/crank called my cellphone!!! Absolutely awful experience..

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Website
2.2 (1127 reviews)
1.5 (436 reviews)
Reviewer's quote

...Website doesn't allow you to log a complaint..

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...will not only lose money because of your arrogance, but might be personally attacked and have their businesses set on fire due to reviews you post on your website. Not only should you be sued for millions but you should be arrested and go to prison for 20 years for inciting violence. You are the fascists, whenever people take power over others they have become the...

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Product or Service Quality
1.8 (1104 reviews)
1.2 (420 reviews)
Reviewer's quote

providing customer service. You kindly listened to my request, and did so with respect, communicated on a regular basis, and finally provided me with the assistance I sought. A customer couldnt ask for more, and you have left an extremely satisfied customer who will in return sing the praises of...

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...They refuse to refund me even though I didn't ask for this service. They spam called me, and then started stealing from me. Not to mention, if you negatively review a business on yelp, and that business complains, yelp removes the review...

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Exchange, Refund and Cancellation Policy
1.7 (1092 reviews)
1.3 (122 reviews)
Reviewer's quote

I didnt receive my refund to my bank account whats going on I called you every day and I texted you I need my money back..

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No items

Thumbtack and Yelp Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Were nice to me at the beginning
  • Terrable
  • Biased
Cons
  • Lost money
  • No accountability
  • Customer service
  • Customer service
  • Yelp is commiting internet extortion
  • Unsure of integrity of the company

Thumbtack and Yelp Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

Our business recently received several positive reviews from legitimate existing live people - our customers. We were...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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5

Excellent company to work with. Excellent customer service, very professional installers, execellent electricians....

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Thumbtack and Yelp Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.
Athenix flagged and yelp removed it asap... why...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

Yelp Reviews, which ever way the wind blows. I left a 5-star review for a dental surgeon in Stamford which displayed as...

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Thumbtack and Yelp Latest Reviews

Recent published reviews
No votes

I did not get the refund for the last two transactions. People contacted me and my account was charged and they they don...

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No votes

Ordered flowers from "Send flowers" 3 days ago and they were never delivered. Called twice and sent 3 emails with no...

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1.8

Hello,
I recently received an unjustified 1-star review from a client after I had allegedly not responded to them however...

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No votes

I received a phone call from Yelp offering to create a Yelp page for my business and they offered me 300 dls of free...

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