PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thrifty Propane and Valero as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thrifty Propane
Valero

Thrifty Propane and Valero Overview

Total reviews 191 352
Company responses 0 0
Issues resolved 1 0

Thrifty Propane and Valero Consumer Ratings

Rank
150 out of 790 in Utility category
65 out of 790 in Utility category
Customer service
136 in category
75 in category
Reliability
125 in category
59 in category
Billing Practices
70 in category
51 in category
Website
146 in category
47 in category

Thrifty Propane and Valero Rating Details

Customer service
1.1 (118 reviews)
1.5 (141 reviews)
Reviewer's quote

Great propane service and awesome customer service! Fast delivery, great prices and very helpful staff!..

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...This is terrible customer service and I wont and she wont go there again We were purchasing gasoline..

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Reliability
1.2 (114 reviews)
1.8 (38 reviews)
Reviewer's quote

Do not buy propane from Thrifty. We pre-bought and are stuck with them as every time I have asked for a refund they ignore me. When you order propane, BE PREPARED TO WAIT. Generally, they will get to you a month later, sometimes more. When you ask for an update on delivery date they will say they...

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When a misunderstanding happened and I apologized and explained misunderstanding a man stating to be the owner blocked my car in the parking lot, started cursing at me and slamming his fist on the hood of my car telling me he doesn't have to do what the health dept tells him or I tell him. I...

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Billing Practices
1.6 (105 reviews)
1.9 (27 reviews)
Reviewer's quote

...He said he would contact the billing dept. and get back to me. It never happened...

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1. Trash laying around. Weeks without trashing picked up.2. Drug paraphernalia (used needles) on property.3. Trash can over flowing with garage. (Located front entrance)4. Homeless loitering all hours day and night.5. Individuals asking for money at the front entrance. Make it very difficult to...

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Website
1.6 (103 reviews)
2.5 (104 reviews)
Reviewer's quote

My wife and I are getting a generator installed in our house and they state on the Thrifty Propane website that they take requests for West Virginia. I was planning on buying one of there 500 Gallon refurbished tanks. Then I received a totally disgruntled employees who would not let me get in a...

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trying to redeem my rewards points fuel. Stopped in at least 3 different times and days and was told by more than one cashier that they don't know how to redeem cards. A manager is never there. A male cashier was extremely rude and basically started singing not to hear my questions.

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Thrifty Propane and Valero Pros and Cons

Pros
  • Pricing
  • Price
  • Previous pricing
  • Convenience
  • Convienance
  • Products price selection location
Cons
  • Lack of service and delivery
  • Customer service
  • Phone system
  • Customer service
  • Customer service and getting treated like 3rd world people
  • This location as the customer service was extremely horrible

Thrifty Propane and Valero Most Positive Reviews

Top rated reviews
5

I was extremely satisfied with the service I received from Thrifty propane. Driver stayed on my driveway and no damage w...

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5

It was about 5:45 am when me and my boyfriend went the valero on pinemont and north shepard where we encountered the...

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4.7

Great propane service and awesome customer service! Fast delivery, great prices and very helpful staff!

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5

I have been trying to call the location at 14902 wallisville rd Houston Texas 77049 and the line is nothing but...

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Thrifty Propane and Valero Most Critical Reviews

Lowest rated reviews
1

Not only do they cheat their customers, but their employees as well. And to add they have non-state certified meters on...

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1

I payed for $6.00 in gas. The attendant put it on the wrong pump. I went in and informed her and went out to pump my...

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1

My husband called to order propane on 6/27 and the women he spoke to offered him a pre-buy of 250 gallons. Yesterday (7...

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1

The best address I could get for the location was around 1895 Martin Luther King Blvd. across from Wal-Mart in Malvern,...

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Thrifty Propane and Valero Latest Reviews

Recent published reviews
No votes

they do not deliver and do not call back RunRun

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1

Are used pay at the pump to get gas on Wednesday, October 21. I was charged $23 and some change for the gas, as well as...

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1

Inquired today on their website. A man called and I asked him to price (2) 120 gal. tanks, delivery, and filled. He...

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No votes

Daytime work Not following the rules of covid-19. I asked for manager no respond then told me I'm causing a problem...

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Thrifty Propane and Valero Products and Services

Most reviewed product and services
  • Thrifty Propane Propane Tank Refill (71 reviews)
  • Thrifty Propane Delivery Service (17 reviews)
  • Thrifty Propane Tank Refill (15 reviews)
  • Valero Cashier (39 reviews)
  • Valero Manager (27 reviews)
  • Valero Gas Tank Refill (11 reviews)