PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ThredUP and Tradesy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


ThredUP and Tradesy Overview

Total reviews
Company responses
Issues resolved

Tradesy was first mentioned on PissedConsumer on Sep 1, 2013 and since then this brand received 1024 reviews. It is 510 reviews more than ThredUP received since Mar 17, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ThredUP customer support team and Tradesy customer service.

ThredUP and Tradesy Consumer Ratings

373 out of 2293 in Footwear and Clothing category
366 out of 2293 in Footwear and Clothing category
Customer service
311 in category
259 in category
345 in category
352 in category
Product or Service Quality
281 in category
304 in category

According to consumer ratings and reviews, Tradesy ranks 7 points higher in the Footwear and Clothing category than ThredUP. People gave ThredUP 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 646 points higher than the worst rated brand in this category. At the same time, Tradesy was rated 1.5 stars for Customer service criterion in this category and it is 698 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tradesy has a higher rating than Tradesy. Regarding Product or Service Quality criterion, consumers gave ThredUP 1.9 stars and it is 71% greater than other in category. Tradesy however was rated 1.8 stars and it is 68% greater than other in category.

ThredUP and Tradesy Rating Details

Customer service
1.4 (203 reviews)
1.5 (439 reviews)
Reviewer's quote

...No response whatsoever from customer service. Thoroughly disgusted..


...giving it so stayed in a Box I open the Box finally about a week ago figured I'll use it for me and then I realize there's a alarm tag and their So I called customer service just to ask them what Should I do The lady was very polite she apologized couple of times she said hold on let me go get the supervisor She comes back after 15 minutes of waiting on the phone telling me that her Stupid visor...

2.3 (186 reviews)
2.3 (388 reviews)
Reviewer's quote

...Now trying to return and the website does not allow me to return any of my items. I try to speak to someone online - they are not online. I try to call, get no where...

Brigitte E

At first I was drawn to Tradesy because of the nice, clean looking website and they had a return policy that was very fair to sellers. So I started selling on Tradesy and at first it was fine but after a couple of months they started holding money from each sale longer and longer and taking...

Constance H
Product or Service Quality
1.9 (183 reviews)
1.8 (364 reviews)
Reviewer's quote

...I also called and left a message on your service. Thank you, Karen Zakarian..


This is a bit ridiculous Considering that the buyer got the product, was happy with it but I have yet to be paid for it. This was not the case 2-3 years ago, and now not sure what is going on but Tradesy needs to get it together before loosing all its customers. I have been selling on this site for...

Alma F

ThredUP and Tradesy Pros and Cons

  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
  • Designer items for sale
  • Ease of selling
  • Design of the site
  • Being deceived
  • Poor customer service
  • Not able to reach costumer service
  • Customer service
  • Policies and procedures
  • Lack of customer service

ThredUP and Tradesy Most Positive Reviews

Top rated reviews

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...


TRADESY is awesome! I love the way the website looks and it's so easy to use. As a buyer, I've bought and returned...

ThredUP and Tradesy Most Critical Reviews

Lowest rated reviews

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...


First, if the item does not fit, they give you store credit - not a refund. Second, the seller can take an indefinite...

ThredUP and Tradesy Latest Reviews

Recent published reviews

Look you know going in they will sell your items for next to nothing what you dont know is they can choose not to...

Read all 514 reviews

I bought a purse for 100 and it's horrible and a piece of crap. The stitching is coming apart and the purse keeps openin...

Read all 1024 reviews

ThredUP and Tradesy Products and Services

Most reviewed product and services
  • Thredup Customer Care (121 reviews)
  • Thredup Shipping Service (68 reviews)
  • Thredup Trade-in (44 reviews)
  • Tradesy Customer Care (129 reviews)
  • Tradesy Marketplace (80 reviews)
  • Tradesy Account (74 reviews)