PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Winnebago Industries and Thor Motor Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Winnebago Industries
Thor Motor Coach

Winnebago Industries and Thor Motor Coach Overview

Total reviews 358 282
Company responses 0 81
Issues resolved 5 2

Winnebago Industries and Thor Motor Coach Consumer Ratings

Rank
618 out of 4505 in Dealers category
646 out of 4505 in Dealers category
Customer service
410 in category
515 in category
Product or Service Quality
504 in category
592 in category
Value for money
500 in category
571 in category
Warranty
418 in category
499 in category

Winnebago Industries and Thor Motor Coach Rating Details

Customer service
1.8 (157 reviews)
1.4 (156 reviews)
Reviewer's quote

Called for help and all the customer service wants to do is argue with me that I don't know what is wrong. no one will try to help me all they do is irritate me more. I have had the motor home in to repairs at camping world Nashville , TN Camping world in Idaho Idaho falls but it is not listed now,...

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...The Thor customer service team reached out immediately and agreed that there may be an issue with the pump. Thor is sending a replacement directly to me. I appreciate the quick response from both Thor and PissedConsumer..

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Product or Service Quality
1.6 (140 reviews)
1.3 (151 reviews)
Reviewer's quote

...Not very good customer service. Craig Young 847-651-****..

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I requested to talk with a supervisor and verbally pled details of the claim and where in the service record to find supporting evidence of the claim. Subsequently, we did receive reimbursement of $1486, the total of available receipts for repaired water leaks in the bathroom sink and under the...

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Value for money
1.8 (127 reviews)
1.5 (132 reviews)
Reviewer's quote

3)Trailer will be 4 years old in August 4)Trade-in value is very little due to paint and interior peeling issues 5)LaMesa RV warranty does not cover either issue Your Desired Resolution: Paint Restoration w/ preventative coating or new paint w/ preventative coating. Decals restored. Interior wall...

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...Would love to get rid of this piece of crap but have so much money tied up in it now dont know what to do:sad: If there is still a class action suit being considered we are in!!..

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Warranty
1.9 (123 reviews)
1.4 (135 reviews)
Reviewer's quote

...Maybe they're waiting for the warranty to run out!!! One of the televisions fell apart and had to be repaired. The TV still does not work. The bathroom mirrors fell off and broke as the glue put on in the factory failed...

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Thor has denied liability for any of these problems and maintain they were not covered under warranty or the repairs were done without authorization, even though no one ever told me I needed authorization for repairs when I bought it. I have been trying to get them to do something about these...

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Winnebago Industries and Thor Motor Coach Pros and Cons

Pros
  • We love the unit except
  • Exterior design good
  • Mercedes diesel
  • Floor plan
  • Prompt attention to warrenty issues
  • Motor home design and layout very comfortable coach
Cons
  • Customer service
  • Winnebago customer service
  • Quality
  • Poor workmanship
  • Poor customer service
  • Warranty

Winnebago Industries and Thor Motor Coach Most Positive Reviews

Top rated reviews
5

We purchased a 2014 Winnebago Tour in September 2013.
Was OK for the first 3 months, then the journey turned South.
Se...

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5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

My Winnebago Tour has performed perfectly, it is a home away from home. All the convinces of our home, and more. Drives...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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Winnebago Industries and Thor Motor Coach Most Critical Reviews

Lowest rated reviews
1

Our greatest disappointment has been spending almost $100K on a brand new 2014 Winnebago ERA and learning that the deale...

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1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

Purchase new from Camping World. Got it home and found out water heater was hooked up wrong. Will only heat water on...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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Winnebago Industries and Thor Motor Coach Latest Reviews

Recent published reviews
1

AbsolWe didn't even get home to Arizona when it started falling apart. The Winnebago sign fell off in Phoenix, Arizona a...

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2

Well have the claims were denied, Thor after several months without communication, we were told by telephone our claim...

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1

My motorhome ceiling is caving in, they won't do anything. It only has 14000 miles. A factory defect for sure. Stay...

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3.8

I am very happy with Thor's response to my concerns. The Thor customer service team reached out immediately and agreed...

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Winnebago Industries and Thor Motor Coach Products and Services

Most reviewed product and services
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  • 2016 Thor Motor Coach Ace Rv (7 reviews)