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Winnebago Industries
Thor Motor Coach

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Winnebago Industries

Winnebago Industries

2.0
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 316 TOTAL REVIEWS
Rank
499 out of 5259
in Dealers category
Rating Details
Customer service
Staff
Product or Service Quality
Warranty
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    189
  • SUCCESSFUL
    50%
  • AVG CALL DURATION
    04:38
  • ISSUES RESOLVED
    6%
Top Products and Services
Rv
1.9
76 reviews
1.6
10 reviews
1.3
7 reviews
Thor Motor Coach

Thor Motor Coach

Has verified representatives
1.9
  • 2 ISSUES RESOLVED
  • 53 COMPANY RESPONSES
  • 239 TOTAL REVIEWS
Rank
614 out of 5259
in Dealers category
Rating Details
Customer service
Staff
Product or Service Quality
Warranty
Value for money
Statistics of Customer Service Calls
  • TOTAL CALLS
    97
  • SUCCESSFUL
    41%
  • AVG CALL DURATION
    03:52
  • ISSUES RESOLVED
    13%
Top Products and Services
Rv
1.5
99 reviews
2.1
7 reviews
2.4
6 reviews

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Anonymous
#1720561
Customer service
We never purchased a Winnebago, but it is difficult to get to customer service at Thor.

Product or Service Quality
We’ve had several Tiffins whose Customer Service is wonderful. We had a few issues with Tiffin and Bob Tiffin actually called to help resolve the problem.

Thor has terrible quality control and products come off the line poorly made.

Our Aria was more in the shop than out in the first 6 months. If this was an airplane, we would have crashed.

I have something else to compare
It’s a shame that Thor doesn’t care about how a unit is built as we liked the design better than others.
Anonymous
#1698431

I contacted the Thor home office customer department about trying to get the part number for a door on my motor home. The local camping world in Mississippi was not having much luck after 3-4 days.

When I contacted the Thor home office customer service they provided the necessary part number in three (3) minutes.

Service was great. I love my 29FE motor home.

Anonymous
#1558102

I presently own a 40 foot Thor and a 24 foot Winnebago. Both purchased new, the Thor had new RV problems and all were repaired to my satisfaction. This is my forth new winnebago and in my opinion the quality and customer service has declined so much that I would never purchase another.

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