PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thor Motor Coach and Winnebago Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thor Motor Coach
Has Verified Representatives
2.4
Thor Motor Coach
Winnebago Industries

Thor Motor Coach and Winnebago Industries Overview

Total reviews 388 444
Company responses 164 0
Issues resolved 6 5

Thor Motor Coach and Winnebago Industries Consumer Ratings

Rank
34 out of 327 in RVs, Motorhomes and Trailers category
58 out of 327 in RVs, Motorhomes and Trailers category
Customer service
90 in category
53 in category
Product or Service Quality
99 in category
64 in category
Value for money
112 in category
73 in category
Warranty
81 in category
48 in category

Thor Motor Coach and Winnebago Industries Rating Details

Customer service
1.4
(218 reviews)
1.8
(200 reviews)
Reviewer's quote

I drove 2300 miles to speak with customer service directly about the unit my girlfriend purchased because I found there are problems especially a new 2023 thor scope with a refrigerator that doesnt work. I dont know who is worse Camping World or Thor. Both of these operations has the poorest in...

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...I contacted Winnebago customer service, they told me this IS by design. And there is nothing they can do about it. So I told them I would let as many people as I can know about this problem..

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Product or Service Quality
1.2
(211 reviews)
1.6
(177 reviews)
Reviewer's quote

...After going through the walk through the service mgr. and i noticed all the shelving in every cabinet was down. He put them all back the way on the pegs...

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...I would never purchase a Winnebago product again, nor recommend them. All I can do is hope that the carnage/breakage stops, and we can actually use the trailer..

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Value for money
1.4
(192 reviews)
1.9
(158 reviews)
Reviewer's quote

We paid way too much money to have catastrophic failures - not to mention poor engineering, craftsmanship and lack of quality control. sherielcurry@***. com Looking for class action lawsuit or someone to make me a wrap for the RV saying not to buy Thor products - and I will start a blog as we...

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They will take your money and quickly tell you to *** Bought a brand new 2020 voyage and after a legal threat they finally took my unit back for repairs. Very extensive repairs such as water damage during travel, poor craftsmanship, and whole list of 3 years worth of work orders. This is the worst...

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Warranty
1.5
(180 reviews)
1.9
(154 reviews)
Reviewer's quote

...Apparantly, the process is to file with the warranty department and once approved they order the parts. Takes a few weeks. When I got the RV home I had a flat tire and although I purchased wheel and tire coverage, for whatever reason it was not showing in the system so I had to pay out of pocket...

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...Winnebago said they knew they had a defective run of material, but mine was out of warranty..

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Thor Motor Coach and Winnebago Industries Pros and Cons

Pros
  • Floor plan
  • Motor home design and layout very comfortable coach
  • Rv lifestyle and the floorplan
  • We love the unit except
  • Exterior design good
  • Mercedes diesel
Cons
  • Poor workmanship
  • Poor customer service
  • Warranty
  • Customer service
  • Poor construction
  • Winnebago customer service

Thor Motor Coach and Winnebago Industries Most Positive Reviews

Top rated reviews
5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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5

nothing major, just little nit picky items.

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4.2

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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5

We purchased a 2014 Winnebago Tour in September 2013.
Was OK for the first 3 months, then the journey turned South.
Se...

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Thor Motor Coach and Winnebago Industries Most Critical Reviews

Lowest rated reviews
1

All of us consumers who have had horrible quality issues with Thor need to also post them on Yelp! Yelp - Thor Motor...

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1

As the purchaser of a 2015 Itasca Sunova 35G by Winnebago, I too have an more than my share of problems with the unit...

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1

We bought a 2023 Thor Miramar from Campers World. Had nothing but problems.
Batteries dead had to replace.
Water Heater di...

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1

We purchased a brand new Winnebago Adventurer Q38 in April 2014. When we went to pick it up we were told that the washe...

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Thor Motor Coach and Winnebago Industries Latest Reviews

Recent published reviews
No votes

Battery dead. I want a better one for my Class A Hurricane 34J motorhome. My chassis battery died which is less then a...

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No votes

Multiple issues- latest is the overhead bed above the driver leaked through a dealer repair to a defect on the outside t...

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No votes

Kelly Schlabach
Customer Service
Thor Motor Coach
WarrantySupport@***.com
Customer Service Line: 877-855-****
Subject: [EXTER...

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2

Unfortunately, my wife and I have had an extremely bad experience with our first Winnebago Travel Trailer. We just purch...

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