PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Wig Company and Wigsway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Wig Company
Wigsway

The Wig Company and Wigsway Overview

Total reviews
159
63
Company responses
0
0
Issues resolved
0
1

The Wig Company was first mentioned on PissedConsumer on Mar 23, 2013 and since then this brand received 159 reviews. It is 96 reviews more than Wigsway received since Feb 11, 2015.

The Wig Company and Wigsway Consumer Ratings

Rank
28 out of 357 in Beauty Supplies and Equipment category
18 out of 357 in Beauty Supplies and Equipment category
Customer service
18 in category
11 in category
Exchange, Refund and Cancellation Policy
17 in category
105 in category
Product or Service Quality
28 in category
17 in category

According to consumer ratings and reviews, Wigsway ranks 10 points higher in the Beauty Supplies and Equipment category than The Wig Company. People gave The Wig Company 2 stars for Customer service criterion in Beauty Supplies and Equipment category and it is 100 points higher than the worst rated brand in this category. At the same time, Wigsway was rated 2.5 stars for Customer service criterion in this category and it is 107 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that The Wig Company has a higher rating than Wigsway. Regarding Product or Service Quality criterion, consumers gave The Wig Company 2.2 stars and it is 76% greater than other in category. Wigsway however was rated 2.7 stars and it is 86% greater than other in category.

The Wig Company and Wigsway Rating Details

Customer service
2 (72 reviews)
2.5 (25 reviews)
Reviewer's quote

...Excellent customer service. Great quality for reasonable costs. Several brands...

PissedConsumer1522334

...I IMMEDIATELY contacted their customer service. They will not give me an address to return the wig. They offered me a $20 dollar refund on a wig that cost over $100...

Aleiah
Exchange, Refund and Cancellation Policy
1.9 (63 reviews)
1 (12 reviews)
Reviewer's quote

...They called me and told me the tags had been removed and they could not refund my money. I never remove tags until I am sure I am keeping it. They are lying and they are crooks...

PissedConsumer1738213

After now 4 e-mail exchanges, they are trying to get me to accept a 10% refund and to keep the item because they say it's too expensive to ship it back to China. Why would I accept only 10% refund of my $200 and keeping the item which I have no intention of wearing? Order at your own risk and don't...

Daria
Product or Service Quality
2.2 (62 reviews)
2.7 (22 reviews)
Reviewer's quote

...Unfortunately there's a big difference in the original Barely There wig and the current product. The two Barely There wigs I received have too-much fabric which is stiff and comparatively dull in appearance. My original wig falls easily into its intended style...

Bette

...The lady I emailed was Becky in customer service. VERY VERY LOUSY COMPANY..

Kenzli

The Wig Company and Wigsway Pros and Cons

Pros
  • Usually good
  • Never received
  • Delivery
  • In good quality
  • Style
  • Harmony
Cons
  • There is no customer service on hold only to get cut off
  • Poor customer service
  • Not answering my emails
  • I cried because i lost my money
  • Style
  • Not what i ordered

The Wig Company and Wigsway Most Positive Reviews

Top rated reviews
5

I cannot exactly say what happened since it involved another employee that currently works there. She is to busy...

5

About one month ago, I placed an order from wigsway. I bought a human hair mono wig in color 22N. I waited for a long...

The Wig Company and Wigsway Most Critical Reviews

Lowest rated reviews
1

I thought this was from the company I normally order from but this was my error but I thought I would give them a go. ...

1

The letters I got from the owner - in response to my complaints would actually be funny - that is how *** and obnoxious...

The Wig Company and Wigsway Latest Reviews

Recent published reviews

I NEVER RECEIVE MY MONEY BACK, I NEVER RECEIVE THE MERCHANDISE. BAD COMPANY
THE COST WAS $91.99.

Read all 159 reviews

I placed the order wigsbuy.com on 9/11/2019 I still have not received a confirmation on this order order number 1211061...

Read all 63 reviews

The Wig Company and Wigsway Products and Services

Most reviewed product and services
  • The Wig Company Wig (44 reviews)
  • The Wig Company Shipping Service (37 reviews)
  • The Wig Company Customer Care (21 reviews)
  • Wigsway Wig (44 reviews)
  • Wigsway Human Hair Wig (3 reviews)
  • Wigsway Synthetic Wig (1 review)